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For Companies At a Glance
- Tasks: Manage ticketing and reservations for business clients, ensuring accuracy and compliance.
- Company: Join a dynamic independent corporate travel company based in Kent.
- Benefits: Enjoy a supportive work environment with opportunities for professional growth.
- Why this job: Be part of a team that values detail and customer service in the travel industry.
- Qualifications: 2+ years in corporate travel and knowledge of GDS systems required.
- Other info: Remote work options may be available for the right candidate.
The predicted salary is between 36000 - 60000 £ per year.
Are you experienced working within Corporate Travel? Knowledgeable of all things ticketing? We are working with an Independent Kent based Corporate Travel company, who are looking for an experienced Ticketing Executive to join the team. They are seeking a detail-oriented and customer-focused Ticketing Agent to join their corporate travel team. The ideal candidate will be responsible for handling all aspects of air travel ticketing and reservations for business clients, ensuring efficiency, accuracy, and compliance with corporate travel policies.
Key Responsibilities:
- Book domestic and international airline tickets for business travellers using GDS systems (e.g., Amadeus, Sabre, Galileo).
- Handle itinerary planning, changes, cancellations, and re-issues while ensuring minimal costs and penalties.
- Provide expert guidance on travel regulations, entry requirements, and fare rules.
- Process ticket exchanges, refunds, and voids in accordance with airline policies and deadlines.
- Ensure all reservations comply with the client's corporate travel policy.
- Deliver prompt and courteous customer service through phone, email, and chat.
- Maintain accurate records of all bookings and transactions.
- Collaborate with internal departments and travel managers to meet travel needs.
- Stay updated on airline policy changes, industry regulations, and travel technology tools.
Qualifications:
Minimum 2 years of experience in corporate or business travel.
Ticketing Agent employer: Click To Hired
Contact Detail:
Click To Hired Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ticketing Agent
✨Tip Number 1
Familiarise yourself with the GDS systems mentioned in the job description, such as Amadeus, Sabre, and Galileo. Having hands-on experience or even completing online tutorials can give you a significant edge during the interview process.
✨Tip Number 2
Stay updated on the latest travel regulations and airline policies. Being knowledgeable about current industry standards will not only impress your potential employers but also demonstrate your commitment to the role.
✨Tip Number 3
Practice your customer service skills, as this role requires delivering prompt and courteous service. Consider role-playing scenarios with friends or family to enhance your communication and problem-solving abilities.
✨Tip Number 4
Network with professionals in the corporate travel industry. Attend relevant events or join online forums to connect with others in the field. This can provide valuable insights and potentially lead to referrals for the position.
We think you need these skills to ace Ticketing Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in corporate travel and ticketing. Include specific examples of GDS systems you've used, such as Amadeus or Sabre, and any relevant achievements that demonstrate your attention to detail and customer service skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the travel industry and your understanding of corporate travel policies. Mention how your previous experiences align with the responsibilities listed in the job description, particularly in handling ticketing and reservations.
Highlight Relevant Skills: In your application, emphasise skills that are crucial for a Ticketing Agent, such as problem-solving, communication, and knowledge of travel regulations. Use bullet points to make these skills stand out and relate them directly to the job requirements.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for a role that involves accuracy in ticketing and reservations.
How to prepare for a job interview at Click To Hired
✨Showcase Your Ticketing Knowledge
Make sure to highlight your experience with GDS systems like Amadeus, Sabre, or Galileo. Be prepared to discuss specific scenarios where you successfully handled ticketing for business clients, as this will demonstrate your expertise in the field.
✨Demonstrate Attention to Detail
Since the role requires a detail-oriented approach, share examples of how you've ensured accuracy in bookings and compliance with corporate travel policies. Mention any processes you’ve implemented to minimise errors and costs.
✨Prepare for Customer Service Scenarios
Expect questions about how you handle customer inquiries and complaints. Prepare to discuss instances where you provided exceptional service, especially in challenging situations, to show that you can maintain professionalism under pressure.
✨Stay Updated on Industry Trends
Research recent changes in airline policies and travel regulations. Being knowledgeable about current trends will not only impress your interviewers but also show your commitment to staying informed in the ever-evolving travel industry.
