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- Tasks: Greet guests, assist with luggage, and ensure a memorable stay.
- Company: Join the vibrant team at Hyde Johannesburg Rosebank, part of Morgans Originals.
- Benefits: Enjoy meals on duty, free dry cleaning, and a guest experience night after probation.
- Why this job: Be part of a fun, diverse team that values creativity and positive impact.
- Qualifications: UK driver's license and previous hotel experience preferred; great communication skills required.
- Other info: Flexible hours and opportunities for progression in a global hospitality family.
As the original lifestyle hotels, St Martins Lane London and Sanderson London sit under the Morgans Originals brand, a collection of independent hotels sharing the same spirit. Equal parts glossy, surprising and rebellious, we balance a refined outlook with careful chaos.
No two days are alike as we provide unique experiences every day such as our Mad Hatters afternoon tea in the Sanderson courtyard or our signature cocktails in the Blind Spot at St Martins Lane – our speakeasy cocktail bar.
We have a fabulous opportunity to join St Martins Lane in our Bell team as a Bell Attendant.
You will be responsible for greeting and assisting guests arriving at the hotel, along with delivering their luggage, arranging transport, delivering morning newspapers and mail and dealing with any other requests the guest may have during the night or day shift.
- Greet arriving guests, open car doors and relieve their luggage.
- Escort the guests to their rooms, explaining the room facilities and sell the hotel's F&B outlets.
- Deliver messages, packages etc. for guests and undertake any other requests in order to ensure their comfort.
- Transport departing guests’ luggage from the room to the lobby, then into a car or a taxi, ensuring that the guest has verified that all luggage has been accounted for.
- Ensure that luggage has been stored safely according to prescribed procedures.
- Deliver luggage to guest rooms as desired.
- Ensure that the luggage room is kept clean and tidy at all times.
- Run errands for guests as and when required.
- Hail taxis from the street for hotel guests.
- Create and maintain a personal and respectful rapport with regular guests.
A Bit About You
- Be Original - We want our team to be themselves and we celebrate and welcome diversity in all forms, and we give you the opportunities to discover your best self.
- Be a team player - We always have each other’s backs and work together to offer the best possible guest experience. Whatever challenge we face - we’re in it together.
- Loves to have fun at work - Working hard is a given but remembering to make it fun is key. Make it fun for you, your team, and our guests. We make memories – for our guests and each other.
- Makes Positive impacts - We do more to make a positive impact – from small things to brighten someone’s day to giving back and supporting causes close to our hearts.
- Be Humble & Kind - We’re grounded and approach things with an open mind and show kindness – both with guests and each other. The best idea wins, no matter where it comes from.
- Loves to think big & believe - We’re dreamers and entrepreneurial – big, bold thinkers constantly imagining what is possible. We push the boundaries, challenge the norm and create change, even if that means being wrong some of the time. The biggest risk is not taking any risks.
Qualifications
- UK Drivers license required
- Previous 5* hotel experience is preferred.
- You function best in a fast-paced environment and enjoy a challenge.
- Excellent verbal and written communication skills.
- Excellent attention to detail.
- Ability to build relationships
- Flexibility in working hours is required.
In addition to competitive salary of £12.40 per hour, we offer a range of benefits that include:
- Meals on duty and uniform meaning you’re fully dressed and fully fed at work.
- Free Dry Cleaning/Uniform washing, to ensure you’re ready with clean uniform for the next shift!
- Season ticket loan to help with the annual cost of travel.
- Ride to work scheme, a loan of up to £5000 to help with the cost of a bike and equipment if you want to ride to work.
- £250 referral bonus if you refer a family member/friend and they pass probation and stay six months.
- Guest Experience (A free night at St Martins Lane, Complementary Cocktail and Dinner and Breakfast the next morning) after passing probation so that you can experience what our guests do.
- Free CODE membership, enjoy the finest that hospitality has to offer.
- Length of Service incentives (extra holidays) because who doesn’t love extra holidays!
- Excellent discounts across the Ennismore family for you, ranging from discounted stays as well as a food & beverage discount at most of the Ennismore properties.
- Regular Staff get-togethers (Summer party, Children’s Xmas Party, Department nights out) - we love to enjoy ourselves!
- Employee Assistance Programme - We’ve got your back, we work with a confidential service provider whom can offer support about anything whether it be medical, mental, legal or financial.
- Mental Health Champions – It’s ok to not be okay. We have a team of mental health champions who are here to help, whether it be having an initial conversation through to supporting you to get appropriate help.
- Quarterly & Annual Employee awards - Core shaker events are legendary, from different themes to costumes to the food, we celebrate each quarter as hard as we can.
- Lots of opportunity to progress and switch it up as part of a global family of brands.
- Healthcare cash plan provider to help towards everyday healthcare and get access to lots of ways to support your physical & mental wellbeing.
- Eye care vouchers – We are partnered with Specsavers, which means we can offer our screen using members of staff a voucher for a free eye test as well as a discount on a range of glasses.
Morgans Originals is rooted in iconic cultural legacy, with a collection of independent hotels all sharing the same free spirit. Each hotel, one of a kind, is brought together by a shared culture and community. No matter how big or small, a Morgans Original is always entertaining, celebrates a love for the glossy hey days, and the magic of a Friday night where time disappears.
Bell Attendant employer: Hyde Johannesburg Rosebank
Contact Detail:
Hyde Johannesburg Rosebank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bell Attendant
✨Tip Number 1
Familiarise yourself with the hotel and its unique offerings. Understanding the hotel's services, such as the Mad Hatters afternoon tea or the speakeasy cocktail bar, will help you engage with guests and promote these experiences effectively.
✨Tip Number 2
Practice your communication skills. As a Bell Attendant, you'll need to interact with guests frequently, so being articulate and friendly is key. Consider role-playing scenarios with friends to build confidence.
✨Tip Number 3
Showcase your ability to work in a fast-paced environment. Think of examples from previous jobs where you successfully managed multiple tasks at once, as this will demonstrate your capability to handle the demands of the role.
✨Tip Number 4
Emphasise your team player attitude. The job requires collaboration with other staff members, so be ready to share experiences that highlight your ability to work well within a team and support your colleagues.
We think you need these skills to ace Bell Attendant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in hospitality or customer service roles. Emphasise any previous work in 5-star hotels and showcase your ability to thrive in fast-paced environments.
Craft a Compelling Cover Letter: Write a cover letter that reflects your personality and enthusiasm for the role. Mention specific experiences that demonstrate your ability to greet and assist guests, as well as your commitment to providing excellent service.
Highlight Soft Skills: In your application, focus on soft skills such as communication, teamwork, and attention to detail. These are crucial for a Bell Attendant role, so provide examples of how you've successfully used these skills in past positions.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application shows professionalism and attention to detail, which is essential in the hospitality industry.
How to prepare for a job interview at Hyde Johannesburg Rosebank
✨Show Your Hospitality Skills
As a Bell Attendant, your role revolves around guest interaction. Be prepared to demonstrate your customer service skills during the interview. Share examples of how you've gone above and beyond for guests in previous roles.
✨Know the Hotel's Offerings
Familiarise yourself with the hotel's facilities and services, especially the food and beverage outlets. This knowledge will help you answer questions confidently and show your enthusiasm for the role.
✨Emphasise Teamwork
The job requires working closely with other staff members. Highlight your ability to work as part of a team and share experiences where collaboration led to a positive outcome.
✨Demonstrate Flexibility and Adaptability
Given the fast-paced environment of a hotel, it's crucial to show that you can adapt to changing situations. Prepare to discuss times when you've successfully handled unexpected challenges or changes in your work routine.
