Personal Shopper

Do you keep up to date with luxury fashion? Do you love being an ambassador for luxury brands? Do you have experience working as a personal shopper or stylist? If so, then we would like to get to know you!

Luxury department store, Harvey Nichols, is searching for a Personal Shopper to join its thriving Private Shopping team based in our flagship store in London - Knightsbridge. Our culture is based on inclusivity; we embrace diversity. Whoever you are, Harvey Nichols has a place for you. As the new Personal Shopper you will work 37.5 hours a week in our flagship store.

How we reward your hard work:

• Up to 40% off fashion
• Up to 40% off hospitality
• 30% off beauty and perfumery, wine and spirits
• Clothing allowance

You will also have access to charity days, a season ticket/bike loan; learning and development opportunities; to our Employee Assistance Program - Retail Trust and recognition schemes and the opportunity to join one of our employee groups – Wellbeing, Diversity & Inclusion and Sustainability.

About the role:

• Work with autonomy and take an entrepreneurial approach to overseeing your private client books. We encourage a holistic relationship between shopper and client, with a personalised approach, ensuring that the service our clients receive is completely tailored to their needs.
• Through incredible service and engagement with your clients, you will exceed your personal sales targets as well as the company’s sales targets and client retention KPIs.

What you will be doing:

• Build Harvey Nichols Personal Shopping client base by establishing and nourishing existing client relationships, re-engaging with former or lapsed clients and introducing new potential clients to our Personal Shopping service.
• Organize and host regular engagement activities, including but not limited to private shopping appointments, store visits, brand events, meals etc.
• Provide expert advice to assist clients across all product categories and sales channels, working with your retail and DC teams where necessary to provide a seamless shopping experience.
• Maximise both your own sales, as well as your clients’ overall sales and engagement with Harvey Nichols, with a focus on protecting margin and growing year on year.
• Manage and maintain client database and files, ensuring that client data is handled in a compliant way and on Harvey Nichols own systems.
• Host appointments with prospect clients who enquire on the personal shopping service for acquisition purposes. Ensure correct follow up with these clients is actioned.
• Support Press and Marketing from Head Office with up-and-coming projects, providing feedback on current campaigns with regards to client preferences.
• Mentor fellow Personal Shopping staff members. This includes store procedures, till training, floor-walks, product knowledge and Personal Shopping conduct and standards.
• Represent Personal Shopping at any external events. This includes guest speaking, selling at pop-up events and clienteling. Fulfilling the role of a Brand Ambassador for Harvey Nichols.
• Manage stock movement efficiently, ensuring that it is returned to the shop floor as soon as possible to maximise sales and maintain good housekeeping of the department.

Is this you?

• You will have previous experience of working as a Personal Shopper or Stylist.
• You will have extensive knowledge of the current trends including fashion and beauty within women and men’s categories.
• You will be technology literate.
• You will have good organisation skills.
• You are a confident communicator, both written and verbal.
• You have genuine passion for beauty and fashion.
• You have a keen eye for details.
• You are stylish, fun and welcoming.

If you are already thinking of what you will wear on your first day (no we don’t have uniforms) and this role catches your eye, hit the “apply” button below to kick-start your journey with us.