At a Glance
- Tasks: Manage and assess property claims while ensuring excellent customer service.
- Company: Join one of the largest commercial insurers globally, based in Glasgow.
- Benefits: Enjoy competitive salary, 25 days leave, private medical cover, and gym membership.
- Why this job: Be part of a supportive culture that values integrity, teamwork, and diversity.
- Qualifications: Previous experience in Technical Claims handling is preferred; strong communication skills are essential.
- Other info: Opportunities for networking, mentoring, and charitable leave available.
The predicted salary is between 28800 - 43200 £ per year.
Do you have a proven background in handling end-to-end claims? We have an excellent opportunity for a Technical Lines Claims Handler to join our claims department in Glasgow. If you are interested in working for one of the largest commercial insurers in the world, we would love to hear from you!
In this role, you will support the Technical Lines Claims area by ensuring accurate assessment and proactive management of claims. This should be carried out in accordance with the conditions of the cover, Chubb Policy and Procedures, and agreed Service Level Agreements (SLAs) for internal and external customers. You will handle Technical Lines claims (initially up to a value of £25,000) within authority limits.
Key Responsibilities:- Accurately assess and evaluate ‘non-complex’ claims, policy liability, reserve calculations, and settlement values, in accordance with Policy and Procedures within personal handling authority.
- Support and maintain contact with key client relationships regarding specific customers or accounts, for issues such as late notification of claims, case progress, and issuing specific insured requirements within SLAs.
- Refer client issues that cannot be resolved to the Technical Lines Manager.
- Ensure all incoming call inquiries are handled efficiently, expediently, and with a customer-focused approach, providing a professional service at all times.
- Proactively prioritize and manage own workload.
- Identify complaints and recognize customer expressions of dissatisfaction to ensure such issues are handled or escalated.
- Ensure personal adherence and continually update own knowledge of Chubb Policy and Procedures and regulatory requirements.
- Demonstrate personal knowledge and awareness of compliance requirements and take responsibility for adherence to regulatory and compliance mechanisms.
- Maintain and develop technical knowledge and expertise.
- Undertake all other duties reasonably required by the Technical Lines Manager that are applicable to this role.
- Previous experience in a Technical Claims handling role.
- Experience in Machinery, Plant, Construction, or Property claims is preferred but not essential.
- Excellent Customer Service skills.
- Strong written and verbal communication skills.
We offer in return competitive salary & pension scheme, 25 days annual leave plus the option to purchase 5 additional days, private medical cover, employee share purchase plan, life assurance, subsidised gym membership, comprehensive learning & development opportunities, employee resource groups including Gender Equality Network, Abilities & Wellbeing, Social Mobility, Parents & Carers, Pride Network, Cultural Awareness Network, networking, mentoring & development opportunities, 1 day annual charitable leave, cycle to work scheme, active sports & social committee, employee assistance program.
Our Values: Integrity, Client Focus, Respect, Excellence, Teamwork. Our core values guide how we live and work. We are committed to ethics, mutual trust, and respect for our employees and partners. We foster a collaborative and supportive working environment.
Diversity & Inclusion: At Chubb, we value our people as our greatest asset. We are committed to equality, fairness, and respect for all colleagues, candidates, clients, and partners, regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances.
Property Claims Adjuster employer: Chubb
Contact Detail:
Chubb Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Claims Adjuster
✨Tip Number 1
Familiarise yourself with Chubb's policies and procedures. Understanding their specific guidelines will not only help you in the interview but also demonstrate your commitment to aligning with their operational standards.
✨Tip Number 2
Network with current or former employees of Chubb, especially those in claims handling roles. They can provide valuable insights into the company culture and expectations, which can give you an edge during the selection process.
✨Tip Number 3
Prepare to discuss your experience with end-to-end claims handling in detail. Be ready to share specific examples that highlight your problem-solving skills and customer service excellence, as these are crucial for the role.
✨Tip Number 4
Stay updated on industry trends and regulatory changes related to property claims. Showing that you are proactive about your professional development can set you apart from other candidates.
We think you need these skills to ace Property Claims Adjuster
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in handling end-to-end claims, particularly in Technical Lines. Use specific examples that demonstrate your ability to assess and manage claims effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your customer service skills and your understanding of the insurance industry. Mention your familiarity with Chubb Policy and Procedures, and express your enthusiasm for the role.
Highlight Relevant Experience: In your application, emphasise any previous roles related to Technical Claims handling, especially in Machinery, Plant, Construction, or Property claims. This will show that you have the necessary background for the position.
Showcase Communication Skills: Since strong written and verbal communication skills are essential for this role, ensure your application is well-written and free of errors. Consider including examples of how you've successfully communicated with clients in past roles.
How to prepare for a job interview at Chubb
✨Know Your Claims Process
Familiarise yourself with the end-to-end claims process, especially in relation to Technical Lines. Be prepared to discuss your previous experiences handling claims and how you ensured compliance with policies and procedures.
✨Demonstrate Customer Service Skills
Since excellent customer service is crucial for this role, think of examples where you've successfully managed client relationships or resolved complaints. Highlight your ability to communicate effectively and maintain professionalism under pressure.
✨Understand the Company Values
Chubb places a strong emphasis on integrity, client focus, and teamwork. Research these values and be ready to explain how your personal values align with theirs. This will show that you're not just a fit for the role, but also for the company culture.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This could be about the team dynamics, opportunities for professional development, or how success is measured in the role. It shows your genuine interest in the position and the company.