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- Tasks: Join our Support Desk team to diagnose and solve IT issues for customers.
- Company: nGeneration is a leading independent IT supplier for Hospitality, Retail, and Leisure industries.
- Benefits: Enjoy 19.6 days annual leave, training opportunities, and exciting company events.
- Why this job: Be the friendly face of IT support while working in a vibrant, collaborative culture.
- Qualifications: Ideal candidates should have IT knowledge and experience in hospitality or retail.
- Other info: Work on a 3 days on, 3 days off shift pattern in a modern office.
The predicted salary is between 28000 - 42000 £ per year.
nGeneration are looking for an enthusiastic and personable Service Desk Analyst to join our Support Desk team. We pride ourselves on our service, as the first point of contact for our customers, your friendly and helpful demeanour is crucial as you diagnose and solve their IT issues or escalate them to our field service engineers, keeping the customer updated every step of the way.
Working on a 3 days on, 3 days off shift pattern with 12 working hours a day, you will be responsible for completing detailed and accurate records after every call and logging any incidents or service requests received on the phone, via email or through customer portals.
nGeneration are one of the UK’s leading independent IT suppliers to the Hospitality, Retail and Leisure industries, specialising in bespoke IT service solutions. Our services range from Consultancy through to Outlet Support and Maintenance for IT Solutions both at the outlet and centrally.
Requirements
Our ideal candidate will have a brilliant attitude and a personable, friendly approach, taking great satisfaction in successfully resolving customer IT issues. Well versed in IT, you will have an understanding of network and database structures alongside computer hardware and Windows desktop support. Ideally, you will have experience of hospitality and retail EPoS systems or have worked within the hospitality or retail previously.
Experience:
- IT Support: 1 year (preferred)
- Hospitality: 1 year (preferred)
Work Location: In person
Benefits
We highly value our employees and understand the importance of work-life balance and job satisfaction. Therefore, we offer a comprehensive range of benefits. These include:
- Training: We believe in continuous learning and growth. That’s why we provide training opportunities to enhance your skills and knowledge, empowering you to excel in your career journey with us.
- 19.6 Days Annual Leave: We understand the importance of work-life balance and offer a generous annual leave allowance of 19.6 days. Take the time you need to relax, recharge, and spend quality time with your loved ones.
- Company Events and Team Parties: We believe in fostering a vibrant and collaborative work culture that celebrates our teams’ achievements and builds strong bonds between colleagues. Throughout the year, we organize exciting company events, team parties, and team-building activities.
Service Desk Analyst / IT Support Help Desk Technician employer: nGeneration Limited
Contact Detail:
nGeneration Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst / IT Support Help Desk Technician
✨Tip Number 1
Familiarise yourself with common IT issues and solutions, especially those related to hospitality and retail EPoS systems. This knowledge will help you demonstrate your expertise during the interview and show that you're ready to tackle the challenges of the role.
✨Tip Number 2
Practice your communication skills, as being personable and friendly is crucial for this position. Consider role-playing scenarios where you explain technical issues to non-technical users, which will help you convey information clearly and effectively.
✨Tip Number 3
Research nGeneration Limited and their services thoroughly. Understanding their business model and the specific IT solutions they provide will allow you to tailor your responses in the interview and show genuine interest in the company.
✨Tip Number 4
Network with current or former employees of nGeneration on platforms like LinkedIn. They can provide valuable insights into the company culture and the expectations for the Service Desk Analyst role, giving you an edge in your application.
We think you need these skills to ace Service Desk Analyst / IT Support Help Desk Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant IT support experience, especially any roles in hospitality or retail. Emphasise your skills in diagnosing and resolving IT issues, as well as your familiarity with network and database structures.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that demonstrate your friendly demeanour and problem-solving skills, which are crucial for a Service Desk Analyst.
Showcase Relevant Skills: Clearly outline your technical skills related to IT support, such as knowledge of EPoS systems, Windows desktop support, and customer service abilities. Use bullet points for clarity and impact.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for the role.
How to prepare for a job interview at nGeneration Limited
✨Show Your Enthusiasm
As a Service Desk Analyst, your friendly and helpful demeanour is crucial. Make sure to express your enthusiasm for the role and the company during the interview. Share examples of how you've successfully resolved IT issues in the past, showcasing your passion for helping others.
✨Demonstrate Technical Knowledge
Be prepared to discuss your understanding of network and database structures, as well as your experience with computer hardware and Windows desktop support. Brush up on common IT issues and solutions, especially those relevant to hospitality and retail EPoS systems, to impress your interviewers.
✨Practice Active Listening
During the interview, practice active listening by paying close attention to the questions asked. This will not only help you provide better answers but also demonstrate your communication skills, which are essential for a Service Desk Analyst role. Don't hesitate to ask for clarification if needed.
✨Prepare Questions for Them
At the end of the interview, you'll likely be asked if you have any questions. Prepare thoughtful questions about the company culture, training opportunities, or team dynamics. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
