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- Tasks: Lead operations at HMS Drake, overseeing hospitality and bar services.
- Company: Join Compass Group UK&I, supporting military and government services.
- Benefits: Enjoy discounts on travel, groceries, cinema tickets, and wellness classes.
- Why this job: Make a real impact while working with a passionate team.
- Qualifications: Proven leadership in management roles with strong financial acumen required.
- Other info: Flexible hours and a commitment to diversity and inclusion.
The predicted salary is between 38000 - 43000 £ per year.
Location: HMS Drake
Salary: £38,000 - £43,000 per annum (dependent on experience)
Hours: 40 hours per week | Monday–Friday
Reports to: Contract Director
Direct Reports: 5 Direct Reports | Oversight of 52 Staff
Services: Hospitality, Catering & Bar
About The Role
We are looking for a dynamic and experienced Front of House Operations Manager to lead operations at HMS Drake. This is a high-impact leadership role, overseeing service lines across Hospitality, Bar & Mess Functions. You will manage key relationships with our customer—Naval personnel and Ministry of Defence stakeholders—while driving operational excellence and exceptional service delivery.
You will lead a team of 5 direct reports and oversee approximately 52 team members, ensuring consistent quality, compliance, and efficiency across all service areas. Managing a contract value in excess of £2M.
Key Responsibilities
- Drive continuous improvement and operational efficiency
- Ensure compliance with all company, client and legislative requirements
- Manage labour strategy and performance KPI's
- Achieve financial targets and optimize budgets
- Build strong client relationships
- Lead HS&E initiatives
- Oversee licences, continuity planning and emergency readiness
- Develop employee capability through training and leadership
- Ensure subcontractor compliance and governance standards
About You
- Proven leadership in Middle-Senior management roles (£2M + Contract value)
- Strong financial and operational acumen
- Excellent communication and stakeholder management
- Track record of delivering change and driving results
- Experience leading large Front of House teams
- Flexible, proactive and aligned to company values
- Full UK Driving License
Why Join Us?
- Lead meaningful change
- Deliver exceptional client outcomes
- Work with an engaged, professional team
Benefits
We ensure you are rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
- Contributory pension scheme
- Grow your career with our Career Pathways and MyLearning programmes
- Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
- Exclusive travel discounts with TUI, Expedia, Booking.com and many more
- Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
- Up to 44% off cinema tickets to enjoy your favourite blockbuster
- Receive cash rewards every time you spend and use them on a wide range of brands
- Unwind with us with free wellness, mindfulness and exercise classes
About Us
Part of Compass Group UK&I, ESS is the Defence, Government, and Energy services sector of Compass Group UK & Ireland. We support 250+ UK military establishments, high profile police, secure environments and government sites, along with a range of onshore and offshore facilities including platforms, drilling rigs, floatels and offices for the energy sector. We know that a friendly face makes all the difference, so we look for people who are passionate about delivering excellent customer service, at all levels, to join our teams.
Operations Manager (Front of House) employer: ESS – Defence, Energy and Government Services
Contact Detail:
ESS – Defence, Energy and Government Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager (Front of House)
✨Tip Number 1
Familiarise yourself with the specific needs of the HMS Drake and its clientele. Understanding the unique environment of military hospitality will help you tailor your approach and demonstrate your commitment to delivering exceptional service.
✨Tip Number 2
Network with professionals in the hospitality and defence sectors. Attend industry events or connect with current employees on platforms like LinkedIn to gain insights into the company culture and expectations for the Operations Manager role.
✨Tip Number 3
Prepare to discuss your experience in managing large teams and contracts exceeding £2M. Be ready to share specific examples of how you've driven operational efficiency and improved service delivery in previous roles.
✨Tip Number 4
Showcase your leadership style and how it aligns with the values of Compass Group UK&I. Highlight your ability to foster a positive team environment and your commitment to employee development, as these are key aspects of the role.
We think you need these skills to ace Operations Manager (Front of House)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations management, particularly in hospitality and front of house roles. Emphasise your leadership skills and any experience managing large teams or contracts.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific achievements in previous positions that demonstrate your ability to drive operational excellence and manage client relationships effectively.
Highlight Relevant Skills: In your application, focus on key skills mentioned in the job description, such as financial acumen, stakeholder management, and compliance. Use examples from your past experiences to illustrate these skills.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for an Operations Manager.
How to prepare for a job interview at ESS – Defence, Energy and Government Services
✨Showcase Your Leadership Skills
As an Operations Manager, you'll be leading a team of 5 direct reports and overseeing 52 staff members. Be prepared to discuss your previous leadership experiences, focusing on how you've driven operational excellence and managed large teams effectively.
✨Demonstrate Financial Acumen
This role involves managing a contract value exceeding £2M. Highlight your experience with financial management, budget optimisation, and achieving financial targets in past roles. Be ready to provide specific examples of how you've successfully managed budgets.
✨Understand Compliance and Regulations
Compliance is crucial in this position. Familiarise yourself with relevant legislation and company policies that apply to hospitality and catering services. Be prepared to discuss how you've ensured compliance in previous roles and how you would approach it at HMS Drake.
✨Build Strong Client Relationships
You'll be managing key relationships with Naval personnel and Ministry of Defence stakeholders. Think about your past experiences in stakeholder management and be ready to share how you've built and maintained strong client relationships to drive service delivery.
