Quality Control Auditor

By joining Sedgwick, you will be part of something truly meaningful. It is what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there is no limit to what you can achieve.

We have a fantastic opportunity for a Quality Control Auditor in Glasgow. As a Quality Control Auditor, you will play a vital role in maintaining high standards across our claims handling processes, with a particular focus on leakage, compliance, and customer outcomes. Your primary responsibility will be auditing claim files to ensure they align with internal procedures, regulatory requirements, and FCA guidelines.

You will review case files for accuracy, completeness, and adherence to best practices, identifying trends, inconsistencies, and opportunities for improvement. When issues arise, you will use your technical knowledge and confident communication skills to challenge decisions and support corrective actions.

A key part of your role involves liaising with contractors and internal stakeholders to clarify file content, resolve discrepancies, and ensure that all parties are aligned on expectations and outcomes. Your ability to build constructive, professional relationships will be essential in driving continuous improvement.

This role is ideal for someone with a sharp eye for detail, a methodical approach, and a passion for upholding high standards. You will be confident in challenging assumptions, committed to regulatory compliance, and motivated by the opportunity to enhance both individual and team performance.

The skills you will have when you apply:

• In-depth technical expertise: You will need to possess solid, demonstrable knowledge of building construction, design intricacies, and defect diagnostics, with hands-on experience in property repairs.
• Digital proficiency: You must be adept with core IT tools, particularly Outlook, Excel, and Word, ensuring confident, efficient digital communication and documentation.
• Analytical mindset: A proactive, methodical approach to identifying and resolving complex issues is essential, with a readiness to act decisively and independently.
• Exceptional communicator: You will bring clarity and precision to both written and spoken communication, adapting your tone and style to suit diverse audiences and contexts.

The skills that will be developed once working:

We will provide all the Sedgwick specific training you need to thrive in this role.

What we will give you for this role:

• Competitive salary taking into account skills, experience and qualifications
• A Self Invested Personal Pension Scheme (SIPP)
• Holiday allowance of 25 days plus bank holidays
• Flexible working from our office or your home
• Private healthcare plan (including pre-existing conditions)
• Life assurance
• Employee assistance programme for employee wellbeing
• Group Income Protection
• Other benefits: Voluntary flexible benefits - green car scheme, travel insurance, dental cover, cycle to work scheme, season ticket loan, welling and digital GP applications, discounts on various products and services

This isn’t just a position; it is a pivotal role in shaping our industry. At Sedgwick, you won’t just build your career; you will cultivate a team of experts. Our Sedgwick University offering empowers you to excel as well as your team members, with the most comprehensive training program in the industry which includes more than 15,000 courses on demand, training specific to roles, and opportunities to continue formal education.

Together, we are not only reshaping the insurance landscape, we are building a legacy of talent. Come and be a catalyst for change within our industry.

Next steps for you:

Think we would be a great match? Apply now - we want to hear from you. As part of our commitment to you, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/family status, race, religion, sex or sexual orientation.

After the closing date, we will review all applications and may select some applicants for an interview (which may be virtual or in-person). Sedgwick is an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.