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- Tasks: Lead and manage marine claims from start to finish with top-notch service.
- Company: Join a leading firm specializing in North American Marine insurance solutions.
- Benefits: Enjoy a dynamic work environment with opportunities for professional growth and collaboration.
- Why this job: Take ownership of claims, build relationships, and make a real impact in the industry.
- Qualifications: Strong communication skills, client-focused mindset, and excellent organizational abilities required.
- Other info: Ideal for proactive individuals who thrive under pressure and value teamwork.
The predicted salary is between 43200 - 72000 £ per year.
Summary of Position:
To lead and facilitate the handling of claims from inception to closure with exceptional service levels, specifically in respect of North American Marine claims and with specific focus on P&I and H&M lines of business. This is an opportunity for the successful candidate to take ownership of the regional Claims environment, working closely with divisional leadership to develop a best in class Claims solution.
Key Responsibilities & Accountabilities:
Client & Market Relationships:
- Develop and manage relationships with market representatives i.e. Underwriters, Surveyors, Adjusters and Lawyers.
- Maintain and enhance knowledge of the insurance marketplace, trends and cycles in order to capitalise on market opportunities
- Maintain up-to-date working knowledge of regulatory requirements by jurisdiction
Claims Service & Portfolio Management:
- Monitor existing book of business with a view to identifying any threats or weaknesses promptly to be able to address and protect/retain the existing book
- Create and maintain claims/accounts files
- Input document details on to the in-house system
- Assess and process claims and premiums
- Produce and send advice, collection, premium and treaty documentation
- Broke advices and collections to London Market where appropriate
- Obtain agreement to advices and collections via CLASS/ECF system
- Liaise with the Insurance Accounts Department to ensure prompt payments of claims & premiums
- Collect funds from clients and settle to reinsurers within Terms of Trade
- Deal with market, client and internal queries
- Conduct regular business meetings with clients and reinsurers
- Adhere to financial reporting requirements including monthly phasing of income
- Produce accurate statistics where required
- Enable and encourage interaction and collaboration with other divisional units
Functional & Behavioural Competencies required:
- Demonstrate excellent technical knowledge and ability to communicate this to various audiences
- Excellent persuasive and influencing skills
- Client facing and customer focused with excellent interpersonal and written communication skills
- Excellent IT & organisational skills
- Ability to perform effectively to tight deadlines with good personal organisation and time management skills
- Anticipates problems in advance and makes contingencies
- Proactive, always looking for ways of delivering a better or more efficient service
- Communicates clearly; effectively contributes to the team and interacts with others
- Excellent attention to detail and ability to plan meticulously
- Report breaches, errors and omissions, disputes and complaints
- Adhere to company and regulatory policies, procedures together with mandatory training requirements
Personally demonstrate the five BMS values and ensure that team members are aligned with these:
- Accountable
- Entrepreneurial
- Collaborative
- Empowering
- Disciplined
Head of Marine Claims - North America employer: BMS Group
Contact Detail:
BMS Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Marine Claims - North America
✨Tip Number 1
Make sure to network with professionals in the marine insurance industry. Attend relevant conferences and seminars where you can meet underwriters, surveyors, and adjusters. Building these relationships can give you insights into the market and potentially lead to job opportunities.
✨Tip Number 2
Stay updated on the latest trends and regulatory changes in the North American marine claims sector. Subscribe to industry publications and follow key influencers on social media to ensure you have the most current knowledge, which is crucial for a leadership role.
✨Tip Number 3
Demonstrate your technical knowledge by engaging in discussions about recent case studies or challenges in marine claims. This will not only showcase your expertise but also your proactive approach to problem-solving, which is highly valued in this role.
✨Tip Number 4
Prepare to discuss your experience in managing client relationships and how you've successfully navigated complex claims situations. Highlighting specific examples will show your capability to lead and enhance the claims environment effectively.
We think you need these skills to ace Head of Marine Claims - North America
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly understand the responsibilities and requirements of the Head of Marine Claims position. Tailor your application to highlight your relevant experience in handling marine claims, particularly in P&I and H&M lines.
Highlight Relevant Experience: In your CV and cover letter, emphasize your previous roles that involved client relationship management, claims processing, and financial reporting. Use specific examples to demonstrate your expertise in these areas.
Showcase Communication Skills: Since excellent interpersonal and written communication skills are crucial for this role, make sure to showcase these in your application. Use clear and concise language, and provide examples of how you've effectively communicated with clients and stakeholders in the past.
Align with Company Values: Familiarize yourself with the company's values: Accountable, Entrepreneurial, Collaborative, Empowering, and Disciplined. Reflect these values in your application by providing examples of how you embody them in your professional life.
How to prepare for a job interview at BMS Group
✨Showcase Your Technical Knowledge
Make sure to highlight your technical expertise in marine claims, particularly in P&I and H&M lines. Be prepared to discuss specific cases where you successfully navigated complex claims situations.
✨Demonstrate Relationship Management Skills
Prepare examples of how you've developed and maintained relationships with underwriters, surveyors, and other market representatives. This role emphasizes client-facing skills, so showcasing your interpersonal abilities is key.
✨Emphasize Proactive Problem Solving
Discuss instances where you anticipated potential issues and implemented solutions before they escalated. This will demonstrate your proactive approach and ability to manage risks effectively.
✨Align with Company Values
Familiarize yourself with the company's values: Accountable, Entrepreneurial, Collaborative, Empowering, and Disciplined. Be ready to provide examples of how you embody these values in your work and how you can inspire your team to do the same.
