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For Companies At a Glance
- Tasks: Support customers through email, chat, and phone while resolving inquiries and managing orders.
- Company: Join a globally recognised leader in innovative power solutions with a dynamic team.
- Benefits: Enjoy a competitive salary, professional growth opportunities, and a collaborative work environment.
- Why this job: Make a real impact while enhancing customer satisfaction and driving sales growth.
- Qualifications: 2-4 years in customer service; strong communication skills and proficiency in Microsoft Office required.
- Other info: Must be based in the UK with the right to work; no visa sponsorship available.
The predicted salary is between 28000 - 42000 £ per year.
Location: Easton on the Hill, Stamford
Employment Type: Full-time, Monday-Friday
Salary: up to £35,000pa
The Role
We are seeking a Customer Support Agent to join our clients dynamic team. In this role, you will be the backbone of customer relationships, ensuring seamless communication, resolving inquiries, and managing post-sales activities. Your problem-solving skills and customer-first attitude will help us maintain our reputation for excellence.
Key Responsibilities
- Manage customer inquiries via email, chat, and phone with professionalism and efficiency.
- Process customer orders, prepare shipping documents, and update records in SAP.
- Act as the primary point of contact for key accounts, ensuring quick resolution of issues related to orders, invoicing, and warranties.
- Coordinate with internal teams to meet customer deadlines and specifications.
- Identify opportunities to enhance customer satisfaction and drive sales growth.
- Participate in customer business reviews and support continuous improvement initiatives.
What We’re Looking For
- Experience: 2–4 years in customer service or inside sales, preferably in a technical or B2B environment.
- Skills: Proficiency in Microsoft Office (Word, Excel, PowerPoint); experience with SAP or CRM systems is a plus.
- Attributes: Strong communicator, detail-oriented, proactive problem-solver, and a team player.
- Education: Bachelor’s degree in a relevant field or equivalent experience preferred.
Why Join Us?
- Be part of a globally recognised leader in innovative power solutions.
- Work in a collaborative environment where your contributions make a real impact.
- Opportunities for professional growth and skill development.
- Competitive salary and benefits package.
Locations
Customer Support Agent in Stamford, Lincolnshire employer: Anne Corder Recruitment Limited
Contact Detail:
Anne Corder Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Agent in Stamford, Lincolnshire
✨Tip Number 1
Familiarise yourself with the company's products and services. Understanding what they offer will help you answer customer inquiries more effectively and demonstrate your genuine interest in the role during any discussions.
✨Tip Number 2
Brush up on your communication skills. As a Customer Support Agent, you'll need to convey information clearly and professionally, so practice active listening and concise speaking to ensure you can handle customer interactions smoothly.
✨Tip Number 3
Get comfortable with SAP or similar CRM systems. If you have experience with these tools, be ready to discuss how you've used them in past roles, as this will show your ability to adapt quickly to their systems.
✨Tip Number 4
Prepare examples of how you've resolved customer issues in the past. Think of specific situations where your problem-solving skills made a difference, as this will highlight your proactive approach and customer-first attitude.
We think you need these skills to ace Customer Support Agent in Stamford, Lincolnshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or inside sales, especially in technical or B2B environments. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your problem-solving skills and customer-first attitude. Mention specific examples of how you've successfully managed customer inquiries and improved satisfaction in previous roles.
Highlight Relevant Skills: Emphasise your proficiency in Microsoft Office and any experience with SAP or CRM systems. Detail your communication skills and ability to work collaboratively within a team.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Anne Corder Recruitment Limited
✨Showcase Your Communication Skills
As a Customer Support Agent, strong communication is key. During the interview, demonstrate your ability to articulate thoughts clearly and listen actively. Use examples from your past experiences where you successfully resolved customer inquiries.
✨Familiarise Yourself with SAP and CRM Systems
Since experience with SAP or CRM systems is a plus, make sure to brush up on these tools before the interview. Be prepared to discuss any relevant experience you have and how you can leverage these systems to enhance customer satisfaction.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific customer issues. Prepare by thinking of examples where you identified problems and implemented solutions effectively. This will showcase your proactive problem-solving skills.
✨Research the Company and Its Values
Understanding the company’s mission and values can give you an edge. Familiarise yourself with their products and services, and think about how your role as a Customer Support Agent aligns with their commitment to excellence and customer satisfaction.
