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- Tasks: Be the friendly face of customer support, solving housing queries and ensuring smooth service delivery.
- Company: Join a social business dedicated to providing affordable homes and supporting local communities.
- Benefits: Enjoy 27 days holiday, flexible working, and a fantastic benefits package including health plans and bonuses.
- Why this job: Make a real impact in people's lives while developing your skills in a supportive team environment.
- Qualifications: Customer service experience, strong communication skills, and confidence with IT systems are essential.
- Other info: We welcome diverse applicants and offer flexible working arrangements to suit your lifestyle.
The predicted salary is between 28436 - 31596 £ per year.
Based in Hoddesdon, Broxbourne, Hertfordshire
37 hours per week
Salary: £28,436 - £31,596 per annum
Do you love solving problems and making people feel heard? Could you thrive at the heart of a team that's transforming housing services and changing lives every single day?
As a Customer Support Advisor, you will serve as the first point of contact for housing and property-related enquiries, offering friendly, efficient support across all customer service channels. Your responsibilities include:
- Diagnosing and scheduling repairs
- Managing tenancy and rent accounts
- Processing financial transactions
- Handling administrative duties to support service delivery
- Co-ordinating property access
- Assisting with lettings and mutual exchanges
- Helping maintain compliance and contractor co-ordination
We're looking for someone with:
- A background in customer service or a call centre environment, along with a strong commitment to providing excellent service
- Excellent active listening skills and the ability to resolve enquiries efficiently at first contact
- Great organisational and time management skills, with a sharp eye for detail and the ability to work independently
- Confidence using IT systems, including Microsoft Word, Excel, Outlook, and SharePoint
- Strong written and verbal communication skills, with the flexibility to adapt to changing priorities
- Good numeracy and a basic understanding of safeguarding practices
- The ability to communicate clearly and effectively with people from diverse backgrounds, tailoring their approach to suit individual needs
You will also be required to have a basic criminal record (DBS) check, which we will pay for.
We enjoy a benefits package that offers something for everyone, including:
- 27 days holiday per year plus bank holiday (pro rata for part time colleagues)
- Buy and sell holiday scheme
- Cross organisational bonus scheme
- Up to 12% pension contribution
- Life assurance cover
- Funded health cash plan or subsidised private medical insurance
- Discount vouchers
- Enhanced family leave
- Range of special leave
- Car loans, cycle to work and electric car lease scheme
The closing date for this vacancy is 23rd July 2025.
We are a Disability Confident employer, which means that we offer an interview to a fair and proportionate number of disabled applicants that meet the minimum selection criteria for the job.
All our vacancies are open to flexible working arrangements, something we are really proud of. The extent to which flexible working is possible will vary between jobs according to the needs of the business and our customers. We believe in the benefits of a diverse workforce and strongly welcome applications from those currently under-represented in the organisation, including LGBTQIA+ persons and people under age 30.
So, if you're looking for a great new role as a Customer Support Advisor, please apply via the button shown.
Customer Support Advisor in Broxbourne employer: B3Living
Contact Detail:
B3Living Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor in Broxbourne
✨Tip Number 1
Familiarise yourself with the housing services sector. Understanding the challenges and needs of customers in this field will help you demonstrate your commitment to providing excellent service during interviews.
✨Tip Number 2
Practice your active listening skills. You might want to engage in role-playing scenarios with friends or family to simulate customer interactions, which can help you respond effectively to enquiries.
✨Tip Number 3
Brush up on your IT skills, especially with Microsoft Office applications. Being confident in using these tools will not only help you in the role but also impress your interviewers.
✨Tip Number 4
Prepare examples from your past experiences that showcase your problem-solving abilities and organisational skills. Having specific instances ready will make it easier to illustrate your fit for the role.
We think you need these skills to ace Customer Support Advisor in Broxbourne
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Customer Support Advisor position. Tailor your application to highlight how your skills and experiences align with these needs.
Highlight Relevant Experience: Emphasise your background in customer service or call centre environments. Provide specific examples of how you've successfully resolved customer enquiries and contributed to a positive customer experience.
Showcase Communication Skills: Since strong written and verbal communication skills are essential, ensure your application is clear and well-structured. Use concise language and avoid jargon, making it easy for the hiring team to see your suitability for the role.
Tailor Your CV and Cover Letter: Customise your CV and cover letter to reflect the key skills mentioned in the job description, such as organisational skills, IT proficiency, and the ability to work independently. This shows that you have taken the time to understand what the company is looking for.
How to prepare for a job interview at B3Living
✨Showcase Your Customer Service Skills
Make sure to highlight your previous experience in customer service or call centre roles. Be prepared to share specific examples of how you've successfully resolved customer issues and made them feel valued.
✨Demonstrate Active Listening
During the interview, practice active listening by nodding and responding appropriately to questions. This will show that you can effectively engage with customers and understand their needs, which is crucial for a Customer Support Advisor.
✨Familiarise Yourself with IT Systems
Since the role requires confidence in using IT systems like Microsoft Word, Excel, and Outlook, brush up on these tools before the interview. You might be asked about your proficiency, so being able to discuss your experience will be beneficial.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of situations where you had to manage multiple tasks or resolve conflicts, and be ready to explain your thought process and the outcomes.
