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- Tasks: Manage daily clinic operations and ensure an exceptional client experience.
- Company: Join a leading clinic in central London focused on wellness and beauty.
- Benefits: Enjoy 28 days holiday, gym membership, and a paid day off for your birthday.
- Why this job: Be part of a supportive team and advance your career in a thriving environment.
- Qualifications: 2+ years in a managerial role within clinical, beauty, or hospitality settings required.
- Other info: Opportunity for professional development and internal transfers.
The predicted salary is between 24000 - 32000 £ per year.
A leading clinic in central London is seeking a dynamic and experienced Front of House Manager to oversee daily operations and deliver an exceptional client experience. This is a fantastic opportunity for a motivated individual with a background in clinical, beauty, hospitality, or wellness environments to take the next step in their career.
Benefits:
- 12.5% commission on retail product sales
- 28 days holiday (including bank holidays), increasing with length of service
- Company pension scheme
- Gym membership
- Paid day off for your birthday
- Professional development and training opportunities
- Career progression and internal transfer opportunities
Key Responsibilities:
- Oversee the seamless day-to-day running of the clinic, ensuring operational efficiency and high standards of presentation
- Deliver a premium client experience across all channels, managing bookings and promoting key services to maximise appointment value
- Lead, support, and develop a high-performing team, providing feedback and conducting performance reviews
- Manage staff rotas, assist with recruitment, and ensure adequate resource levels
- Handle client feedback and complaints, ensuring timely and professional resolution
- Conduct daily stock checks, place orders, and manage cashing up and revenue reporting procedures
- Collaborate with senior management to drive service and sales performance
About You:
- Minimum 2 years' experience in a managerial or supervisory role within a clinical, beauty, hospitality, or wellness setting
- Proven ability to lead and motivate teams, achieving operational and service excellence
- Strong client engagement and sales skills, with experience using booking and CRM systems (experience with Zenoti is advantageous)
- Excellent communication, interpersonal, and organisational abilities
- Confident in managing complex diaries, scheduling, and staff resources
- Results-driven, detail-oriented, and committed to continuous improvement
- IT literate, with proficiency in appointment systems and Microsoft Office
If you are a proactive leader passionate about delivering outstanding client service and operational excellence, we would love to hear from you. Apply now to join a supportive team and advance your career in a thriving central London clinic.
This post is subject to the Rehabilitation of Offenders Act 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
BSR Health are a Specialist Healthcare Agency. If you are interested in working with us, or have any other questions about this role, please don't hesitate to get in touch.
Front of House Manager in West London employer: BSR Health Recruitment Ltd
Contact Detail:
BSR Health Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Manager in West London
✨Tip Number 1
Familiarise yourself with the clinic's services and client experience. Understanding their offerings will help you demonstrate how you can enhance their operations and client satisfaction during your interview.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in previous roles. Be ready to discuss specific challenges you faced and how you motivated your team to achieve results.
✨Tip Number 3
Research the booking and CRM systems they use, especially Zenoti if you have experience with it. Being knowledgeable about these tools will give you an edge and show your readiness to hit the ground running.
✨Tip Number 4
Prepare to discuss how you handle client feedback and complaints. Think of examples where you turned a negative experience into a positive one, as this is crucial for maintaining high client satisfaction.
We think you need these skills to ace Front of House Manager in West London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managerial roles within clinical, beauty, hospitality, or wellness settings. Use specific examples to demonstrate your leadership skills and client engagement abilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering exceptional client service. Mention your experience with booking and CRM systems, particularly if you have worked with Zenoti, and explain how you can contribute to the clinic's success.
Highlight Key Achievements: In both your CV and cover letter, include quantifiable achievements that reflect your ability to lead teams and improve operational efficiency. For example, mention any increases in client satisfaction or sales performance you have driven in previous roles.
Proofread Your Application: Before submitting your application, carefully proofread all documents to ensure there are no spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at BSR Health Recruitment Ltd
✨Showcase Your Leadership Skills
As a Front of House Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you successfully managed a team, resolved conflicts, or improved team performance.
✨Understand the Client Experience
Familiarise yourself with the clinic's services and think about how you can enhance the client experience. Be ready to discuss strategies you've implemented in previous roles to improve customer satisfaction and engagement.
✨Be Ready for Operational Questions
Expect questions about managing daily operations, such as handling bookings, stock management, and cashing up. Prepare to share specific instances where you ensured operational efficiency and high standards in your previous roles.
✨Demonstrate IT Proficiency
Since the role requires proficiency in appointment systems and Microsoft Office, be prepared to discuss your experience with these tools. If you have experience with Zenoti or similar CRM systems, highlight that as it could set you apart from other candidates.
