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- Tasks: Greet guests, manage bookings, and ensure a smooth spa experience.
- Company: Join Swinton Estate, a stunning luxury destination in the Yorkshire Dales.
- Benefits: Enjoy competitive pay, 30 days leave, discounts, and career growth opportunities.
- Why this job: Be part of a sustainable estate focused on guest satisfaction and team spirit.
- Qualifications: Experience in reception, customer service skills, and flexibility for shifts required.
- Other info: Full uniform provided and free parking available.
The predicted salary is between 20318 - 25400 £ per year.
Swinton Estate is located in the Yorkshire Dales and is one of the largest privately owned estates in England. It features Swinton Park, a luxury castle hotel with 42 bedrooms, two holiday cottages, and award-winning Samuel's Restaurant; a country club and spa with the Terrace Restaurant; Swinton Bivouac, a glamping site with tree lodges, yurts, and a café; and the Swinton cookery school.
As part of our C.A.S.T.L.E commitments, we prioritise environment and sustainability, aiming for the estate to be Net Zero by 2030. Staff involvement in resource reduction and engagement initiatives is encouraged.
We are hiring a Full Time Spa Receptionist for our luxury Spa at Swinton Park. This role offers a great opportunity to join our team. If you have the necessary skills and motivation, we invite you to apply.
The Role:
- Greet guests upon arrival
- Be the first point of contact for guests
- Answer phones and reply to emails regarding bookings
- Check guests in and provide tours if needed
- Prepare for spa days (towels, robes, etc.)
- Work with spa hosts to ensure guest satisfaction
- Assist in the estate shop occasionally
We Are Looking For:
- A strong team player
- Experience in a similar receptionist role
- Flexibility to work weekends and shifts
- Experience with Premier and Reslynx booking systems
- Excellent customer service skills
- Ability to work under pressure
- Professional appearance
- Excellent spoken English
Package Includes:
- Competitive salary
- 30 days annual leave (including bank holidays), increasing with service
- Company events and awards
- NEST pension scheme
- Complimentary meal on duty
- Employee recognition programs
- Referral bonus scheme
- Full uniform provided
- Free parking
- Up to 50% discount in restaurants and on spa treatments
- Friends and family discounts on overnight stays
- Opportunities for learning and career growth
Country Club & Spa Receptionist employer: Swinton Estate
Contact Detail:
Swinton Estate Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Country Club & Spa Receptionist
✨Tip Number 1
Familiarise yourself with the Swinton Estate and its offerings. Understanding the unique features of the estate, such as the luxury spa and various dining options, will help you engage with guests more effectively and demonstrate your enthusiasm during the interview.
✨Tip Number 2
Highlight your customer service skills in conversations. As a Spa Receptionist, you'll be the first point of contact for guests, so showcasing your ability to create a welcoming atmosphere and handle inquiries will set you apart from other candidates.
✨Tip Number 3
Be prepared to discuss your experience with booking systems like Premier and Reslynx. If you have prior experience, share specific examples of how you've used these systems to enhance guest experiences or streamline operations.
✨Tip Number 4
Demonstrate your flexibility and teamwork skills. Since the role requires working weekends and shifts, emphasising your willingness to adapt and collaborate with colleagues will show that you're a great fit for the team at Swinton Estate.
We think you need these skills to ace Country Club & Spa Receptionist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Country Club & Spa Receptionist position. Tailor your application to highlight relevant experience and skills.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your previous receptionist experience, customer service skills, and any familiarity with booking systems like Premier and Reslynx. Use bullet points for clarity.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific reasons why you want to work at Swinton Estate and how your skills align with their values, especially regarding sustainability.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects professionalism and attention to detail, which is crucial for a receptionist role.
How to prepare for a job interview at Swinton Estate
✨Showcase Your Customer Service Skills
As a Spa Receptionist, excellent customer service is key. Be prepared to share examples of how you've handled difficult situations or gone above and beyond for guests in previous roles.
✨Familiarise Yourself with the Venue
Research Swinton Estate and its facilities before the interview. Understanding the estate's offerings, such as the spa services and dining options, will demonstrate your genuine interest in the role.
✨Highlight Teamwork Experience
This role requires strong collaboration with other staff members. Be ready to discuss your experience working in teams and how you contribute to a positive work environment.
✨Prepare for Common Interview Questions
Anticipate questions related to your flexibility, handling pressure, and experience with booking systems. Practising your responses can help you feel more confident during the interview.
