Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the friendly face of our prestigious client in Manchester, managing inquiries and ensuring a seamless experience.
- Company: Join Rapport, an award-winning guest services company known for exceptional customer service and a vibrant workplace culture.
- Benefits: Enjoy travel discounts, wellness programs, a contributory pension scheme, and paid community service days!
- Why this job: Make a memorable impact daily while developing your skills in a supportive and inclusive environment.
- Qualifications: Bring a positive attitude, strong communication skills, and a passion for outstanding service.
- Other info: We celebrate diversity and offer extensive training opportunities to help you grow your career.
The predicted salary is between 24000 - 33600 ÂŁ per year.
We are looking for a corporate receptionist to join our Rapport team at our prestigious client's offices, based in the heart of Manchester. If you are passionate about providing great service, then we would love to receive your application.
Step into a dynamic environment where every detail matters, allowing you to make a truly memorable impression. We are seeking a vibrant and imaginative individual to become part of our award-winning Front of House team at a prestigious client site in Manchester. Embrace the opportunity to make a significant impact every day!
Type of Contract: Full-time, Permanent
Hours: 40 per week (Monday-Friday, shift rota between 7 AM to 7 PM)
Some Of Our Benefits Include:
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause youâre passionate about!
Main Responsibilities:
- Ensuring a memorable and seamless journey through engagement and innovation for all key stakeholders.
- Delivering a friendly and prompt response to incoming telephone and email inquiries.
- Managing email communications with professionalism and efficiency.
- Accurately recording booking details in the room reservation system.
- Understanding room capacities, facilities, and setup options to optimise meeting space.
- Familiarising yourself with hospitality offerings in client meeting areas, including restaurant and private dining menus.
- Collaborating effectively with team members and other departments to ensure seamless service delivery.
The ideal candidate will:
- Bring an upbeat personality, showcasing integrity and a positive, can-do attitude.
- Have a genuine passion for delivering outstanding service and take pride in their role within the team.
- Be customer-focused, with ability to create rapport and connect with individuals at all levels.
- Communicate effectively, adapting their style to suit different audiences and situations.
- Exhibit strong organisational skills, adept at prioritising tasks and managing a dynamic workload.
- Possess a keen eye for detail, ensuring accuracy in all aspects of their work.
- Embrace a collaborative spirit, eager to support teammates and contribute to a positive workplace culture.
- Approach challenges with creativity and enthusiasm, always looking for innovative solutions to enhance service delivery.
Why Rapport?
Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.
We are committed to equality of opportunity and inclusion within the workplace, and we celebrate everyoneâs differences and diverse backgrounds. We have created a number of Employee Networks as part of our âBe Yourself at Rapportâ programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.
Our Ambassadorsâ mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.
Rapport is also a Disability Confident Employer, and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.
About The Company:
Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.
We are very proud to count some of the UKâs most forward-thinking, blue-chip companies as our clients, from small boutique firms to large multi-site international corporations, all with a common goal to provide excellent Customer Service.
Our Most Prestigious Awards Include:
- In the 2021 âBest Companies to work forâ awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector.
- Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
- We were awarded three stars from âBest Companiesâ, their ultimate accolade, in 2021 signifying a âWorld Classâ company.
- Top 30 Best Places to Work in Hospitality in 2021 winner.
- Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019.
Rapport is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website, www.rapportservice.com, for further information and before applying to learn more about Rapport and our clients.
We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.
Receptionist - Manchester employer: Rapport Guest Services
Contact Detail:
Rapport Guest Services Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Receptionist - Manchester
â¨Tip Number 1
Familiarise yourself with Rapport's values and mission. Understanding their commitment to outstanding customer service will help you align your responses during interviews, showcasing how your personal values match theirs.
â¨Tip Number 2
Practice your communication skills. As a receptionist, you'll need to engage with various stakeholders. Role-play different scenarios with friends or family to build confidence in handling inquiries and managing expectations.
â¨Tip Number 3
Research the specific client site where you'll be working. Knowing the facilities, services, and any unique aspects of the location can give you an edge in demonstrating your preparedness and enthusiasm during the interview.
â¨Tip Number 4
Network with current or former employees of Rapport. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and stand out as a candidate.
We think you need these skills to ace Receptionist - Manchester
Some tips for your application đŤĄ
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Receptionist position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for customer service and your ability to create memorable experiences. Mention specific examples from your past roles that demonstrate your skills in communication and organisation.
Highlight Relevant Experience: In your CV, focus on previous roles that involved front-of-house duties or customer interaction. Use bullet points to clearly outline your achievements and responsibilities, making it easy for the hiring team to see your qualifications.
Proofread Your Application: Before submitting, thoroughly proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a receptionist role.
How to prepare for a job interview at Rapport Guest Services
â¨Show Your Passion for Service
Make sure to express your genuine enthusiasm for providing excellent customer service. Share examples from your past experiences where you went above and beyond to help a customer or create a memorable experience.
â¨Demonstrate Your Communication Skills
As a receptionist, effective communication is key. Be prepared to discuss how you adapt your communication style to suit different audiences. You might want to share a specific instance where your communication skills made a difference in resolving an issue.
â¨Highlight Your Organisational Skills
The role requires strong organisational abilities. Discuss how you prioritise tasks and manage a busy workload. Providing examples of how you've successfully handled multiple responsibilities will showcase your capability.
â¨Emphasise Team Collaboration
Rapport values teamwork, so be ready to talk about your experiences working collaboratively with others. Share a story that illustrates your ability to support teammates and contribute positively to a team environment.
