Customer Rebates Finance Analyst in Northampton

Come and join us as a Finance Analyst to work alongside our Finance Manager to support our ever-growing Rebates Finance team.

The Senior Customer Rebate Analyst is responsible for the management and administration of customer rebate programs, ensuring accurate calculation, processing, and payment of rebates in accordance with contractual agreements. This role involves complex rebate calculations, data analysis, dispute resolution, and maintaining strong relationships with internal and external stakeholders. The Senior Analyst also identifies opportunities for process improvement and ensures compliance with relevant regulations and company policies.

Key Responsibilities

• Rebate Program Management: Manage the end-to-end customer rebate process, from agreement setup to payment disbursement. Ensure accurate interpretation and application of rebate agreements and contracts. Calculate complex customer rebates based on various factors such as sales volume, product mix, and performance targets. Monitor customer performance against rebate targets and proactively communicate with stakeholders regarding potential issues or opportunities. Prepare and process rebate payments accurately and in a timely manner.
• Data Analysis and Reporting: Analyse large datasets to validate rebate claims, identify trends, and ensure program effectiveness. Develop and maintain accurate records of rebate agreements, transactions, and payments. Generate regular reports on rebate program performance, including accruals, pay-outs, and variances. Provide insights and recommendations based on data analysis to optimise rebate programs and minimise financial risk.
• Dispute Resolution and Customer Communication: Investigate and resolve customer rebate disputes and discrepancies in a timely and professional manner. Serve as the primary point of contact for complex customer rebate enquiries. Communicate rebate program details, changes, and updates to internal and external stakeholders. Build and maintain strong relationships with key customers and internal teams (e.g., Sales, Finance, Legal).
• Process Improvement and Compliance: Identify opportunities to streamline and automate rebate processes to improve efficiency and accuracy. Develop and maintain documentation of rebate processes, procedures, and controls. Ensure compliance with relevant accounting standards, company policies, and legal regulations related to rebates. Participate in internal and external audits related to customer rebates.
• Team Leadership and Mentoring (If applicable): Supervise and mentor junior rebate analysts or assistants, as needed. Delegate tasks, provide guidance, and support the development of team members. Ensure team adherence to established processes and deadlines.

You: You’ll live and breathe our Customer First ethos, with an innovative and agile approach to problem-solving. You’ll enjoy working collaboratively with the wider Finance team and you’ll thrive on delivering excellent support to the wider team.

Skills and competencies

• Knowledge of Generally Accepted Accounting Principles (GAAP) and International Financial Reporting Standards (IFRS)
• Experience with data visualization tools (e.g., Big Query)
• Project management skills
• Supervisory or team leadership experience
• Bachelor's degree in Finance, Accounting, Business Administration, or a related field
• 2 years of experience in a customer rebates, finance, or accounting role, with a focus on rebate administration
• Strong understanding of rebate concepts, calculations, and administration
• Advanced proficiency in Microsoft Excel, including complex formulas, data analysis tools (e.g., VLOOKUP, pivot tables)
• Excellent analytical, problem-solving, and reconciliation skills
• Strong attention to detail and a high degree of accuracy
• Excellent communication, interpersonal, and customer service skills
• Ability to work independently, prioritise tasks, and meet deadlines in a fast-paced environment
• Experience with ERP systems and rebate management software
• Strong work ethic and a proactive approach
• Ability to maintain confidentiality and exercise discretion
• Positive attitude and a commitment to teamwork
• Flexibility and adaptability to changing priorities

Us: From boilers to bathroom suites, tubing to towel rails and everything in between, City Plumbing has all the products our customers need to complete the job. And we have all you need to build a successful career! We’re proud of our reputation for selling quality plumbing and heating products to both trade and retail customers and we’re super excited about our future. We put our colleagues at the heart of all we do, giving them all the tools they need to be successful, happy and feel rewarded in their career with us.

Benefits Package and Cultural Environment:

• Bonus
• Discounts, savings and cash back at numerous retailers
• Life assurance
• Extended family policy including maternity, paternity, additional annual leave and more
• Mental Health First Aiders and Employee Assistance Programme, we look out for each other
• Complete induction and a company that lets you grow and encourages development
• Financial education and loans
• Flexible working options
• A business striving to create an environment of inclusion so everyone can be their true self
• And more!

We’re passionate about creating an inclusive workplace that celebrates and values diversity. Bring your whole self to work regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. We don’t want you to fit our culture, we want you to enrich it.

We are committed to best practices in recruitment and undertake Basic Criminal Record Disclosures for candidates that are offered employment within our branches that undertake deliveries for British Gas. This check will only be undertaken after the acceptance of an offer of employment.