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- Tasks: Join our team as a Customer Service Technician, managing water networks and ensuring customer satisfaction.
- Company: Affinity Water is dedicated to providing quality water services while preserving the environment.
- Benefits: Enjoy a competitive salary, flexible working options, and generous leave policies.
- Why this job: Make a real impact on customer experience and water quality in a supportive team culture.
- Qualifications: A good understanding of water network operations and excellent communication skills are essential.
- Other info: Standby payment included, with opportunities for learning and community volunteering.
The predicted salary is between 32000 - 48000 £ per year.
Are you a self-motivated and customer-focused individual who would like to join our team of talented Customer Service Technicians in our Luton area on a 14 month FTC.
A brilliant opportunity has arisen to join Affinity Water as a Customer Service Technician (CST). You’ll be part of a team that manages the operation of Affinity Water’s below ground network, ensuring that networks are stewarded, customers are served, and water quality is preserved at all times.
You’ll play a key role in serving our customers, providing a quality customer experience that meets customers’ expectations every time. You’ll investigate, advise and report on enquiries within prescribed timescales, keeping customers informed throughout their journey with us. You’ll also help to preserve our water quality by ensuring all works are delivered within regulatory and company standards.
You’ll also help to steward our networks, planning and executing network isolations to facilitate planned and reactive works, investigating reports of visible leakage and completing Network MOTs to assure the accessibility and operability of our assets. As you build your expertise, you’ll ensure Affinity Water are able to make well-informed, efficient and cost-effective decisions on the operation, repair and maintenance of the network.
Included in this position is standby - 1 in 6. The payment for standby will be given as an additional payment on top of base salary.
What you’ll need:
- A good understanding of the water network design and operation, and be ready to apply this knowledge to ensure the organisation meets its regulatory requirements and performance commitments.
- Excellent communication skills and a customer-centric approach, always striving to go the extra mile for your customers.
- You will need a full/Clean manual UK driving licence to travel between sites and offices.
Recruitment Process:
Closing date: 9/7/25. The Talent Acquisition Partner managing this position will be in touch once the advert has closed to inform you if you are unsuccessful or successful at the shortlisting stage.
Interview process: 1 stage which will consist of behavioural and technical competency based questions as well as a practical scenario.
Benefits:
- Basic Salary: £40,137 + Flex Allowance: £4,884
- Stand-by: 1 in 6 = £5,694 (additional payment separate to salary paid once training/probation passed.)
- Total package: £50,715
- Hours of work: 08:00am - 16:00pm (Monday to Thursday) 08:00am - 15:30pm - (Friday)
- Company Van
- Learning and development opportunities, including mentoring and a range of formal courses and open learning resources.
- Entry into the company annual bonus scheme.
- Annual leave from 23 - 27 days rising with length of service, and the option to purchase up to 5 extra days.
- A ‘Celebration Day’ in addition to public holidays that people can use to celebrate a religious festival or other occasion that is important to them.
- A generous 'double match pension scheme' that doubles the contributions you make (company contribution capped at 12%)
- We offer a range of family benefits including enhanced Maternity, Adoption, Paternity, Shared Parental Leave, Fertility Support Leave and up to 5 full or 10 half days of paid Carers Leave.
- Menopause policy and Reasonable Adjustment policy to help everyone perform at their best.
- Access to our Wellbeing Centre with support for looking after your physical and mental health.
- Discounts at a Range of Retail Outlets and on Dental and Medical Insurance through our Tap4Perks scheme.
- Up to 4 Affinity days a year to volunteer in the community.
- Life Assurance.
Disability confident: if you need to apply in a different format, please contact us.
Customer Service Technician - 14 Month FTC employer: Affinity Water
Contact Detail:
Affinity Water Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Technician - 14 Month FTC
✨Tip Number 1
Familiarise yourself with the water network design and operation. Understanding the technical aspects of the role will not only help you during the interview but also demonstrate your commitment to the position.
✨Tip Number 2
Prepare for the behavioural and technical competency questions by reflecting on your past experiences. Think of specific examples where you've gone the extra mile for customers, as this aligns perfectly with the customer-centric approach they are looking for.
✨Tip Number 3
Practice practical scenarios related to customer service and network operations. This will help you feel more confident during the interview and show that you can think on your feet when faced with real-world challenges.
✨Tip Number 4
Make sure you have a clean manual UK driving licence ready, as this is a requirement for the role. Being prepared with all necessary documentation will reflect your professionalism and readiness for the job.
We think you need these skills to ace Customer Service Technician - 14 Month FTC
Some tips for your application 🫡
Understand the Role: Read the job description carefully to grasp the key responsibilities and requirements of the Customer Service Technician position. Tailor your application to highlight how your skills and experiences align with these aspects.
Highlight Customer Focus: Emphasise your customer service experience in your CV and cover letter. Provide specific examples of how you've gone the extra mile for customers, as this role requires a strong customer-centric approach.
Showcase Relevant Skills: Mention any relevant technical knowledge you have about water network design and operation. If you have experience with regulatory compliance or quality assurance, make sure to include that as well.
Prepare for the Interview: Since the interview will include behavioural and technical questions, practice answering common competency-based questions. Think of scenarios where you've demonstrated problem-solving skills and effective communication.
How to prepare for a job interview at Affinity Water
✨Understand the Role
Make sure you have a solid grasp of what a Customer Service Technician does, especially in relation to managing the water network. Familiarise yourself with the key responsibilities and how they impact customer experience.
✨Showcase Your Communication Skills
Since excellent communication is crucial for this role, prepare examples of how you've effectively communicated with customers in the past. Highlight your ability to keep customers informed and satisfied.
✨Prepare for Behavioural Questions
Expect behavioural questions that assess your problem-solving skills and customer-centric approach. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Technical Knowledge
Brush up on your understanding of water network design and operation. Be ready to discuss how you would apply this knowledge to meet regulatory requirements and ensure water quality.
