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- Tasks: Lead the reception team, ensuring guests receive top-notch service every day.
- Company: Join ibis Cambridge Central Station, a leader in creating memorable guest experiences.
- Benefits: Enjoy competitive pay, flexible hours, and discounts at Accor hotels worldwide.
- Why this job: Be part of a supportive team culture with opportunities for growth and international development.
- Qualifications: Previous supervisory experience in hospitality and strong communication skills are essential.
- Other info: Experience a complimentary one-night stay to understand guest needs firsthand.
The predicted salary is between 28800 - 43200 ÂŁ per year.
Our mission at Ibis Cambridge Central Station is to create memorable moments for our guests, by connecting hearts from arrival to farewell. If you have a passion for hospitality and love making people feel welcome, we want YOU to be part of our Team!
As our next Reception Supervisor, you will:
- Lead and supervise the daily operations of the department, ensuring service standards are consistently met with a warm and engaging approach.
- Ensure guests have positive experiences by providing attentive and helpful service.
- Keep employees informed daily about key priorities to help deliver personalised service.
- Guide and support the Reception team, helping them reach their potential and meet departmental goals.
- Address guest concerns promptly, tracking issues and notifying the appropriate areas to ensure memorable experiences for our guests.
- Build strong working relationships and communicate clearly with all departments.
What Are We Looking For?
- Supervisory or team leader experience in the hospitality industry.
- Familiarity with Opera Cloud or similar systems is a plus.
- The ability to work independently and manage shifts with confidence.
- Strong communication, organisational, and problem-solving skills.
- Positive attitude, professional appearance, and a passion for hospitality.
- Flexible with work hours and adaptable to changing needs.
- Fluent in English (additional languages are a bonus).
Why Join Us?
- Competitive salary and benefits package, including pension, additional holidays with service, a “Recommend a Friend” program and Employee Advisory Service.
- Flexible rota.
- Discount Card for Accor Hotels Worldwide.
- Complimentary stays in UK hotels (Free Bonus Breaks Vouchers, subject to availability and T&C).
- Opportunities for career growth and international development.
- Apprenticeship opportunities.
- A one-night stay experience to help you understand guest needs.
- A supportive work environment with an engaging team culture.
To help you navigate your role, and support your success you will be trained in all front of house related functions and the safety of the property and people. By joining us as a Receptionist, you will become part of a friendly team of 40 talents. To ensure you can best welcome and care for our guests you will need to be fluent in English. Understanding things from our guest’s perspective is key, so while you are settling into your new role we will arrange a one-night stay for you to experience this first hand.
Ready to discover more? Get in touch with us. We would love to hear from you.
One more thing… By working at the Ibis Cambridge Central Station, you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities.
Our Commitment To Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
Hotel Reception Supervisor employer: ibis, ibis Styles, ibis budget
Contact Detail:
ibis, ibis Styles, ibis budget Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Reception Supervisor
✨Tip Number 1
Familiarise yourself with the Ibis brand and its values. Understanding their mission to create memorable moments for guests will help you align your responses during interviews and demonstrate your passion for hospitality.
✨Tip Number 2
Highlight your supervisory experience in the hospitality industry. Be ready to share specific examples of how you've led a team, resolved guest issues, or improved service standards in previous roles.
✨Tip Number 3
Prepare to discuss your familiarity with hotel management systems like Opera Cloud. If you have experience with similar software, be sure to mention it, as this can set you apart from other candidates.
✨Tip Number 4
Showcase your communication and problem-solving skills during the interview. Think of scenarios where you've effectively communicated with team members or resolved guest complaints, as these are crucial for a Reception Supervisor role.
We think you need these skills to ace Hotel Reception Supervisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Hotel Reception Supervisor position. Understand the key responsibilities and qualifications required, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any supervisory or team leader experience you have in the hospitality industry. Mention specific examples of how you've led a team or improved guest experiences.
Showcase Your Skills: Make sure to highlight your strong communication, organisational, and problem-solving skills in your application. Provide examples of how you've used these skills in previous roles to enhance service quality.
Personalise Your Cover Letter: Write a personalised cover letter that reflects your passion for hospitality and your understanding of the company's mission. Mention why you want to work at ibis and how you can contribute to creating memorable moments for guests.
How to prepare for a job interview at ibis, ibis Styles, ibis budget
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific examples of how you've gone above and beyond to create memorable experiences for guests in your previous roles.
✨Demonstrate Leadership Skills
As a Reception Supervisor, you'll need to lead a team effectively. Prepare to discuss your supervisory experience and provide examples of how you've motivated and guided your team to achieve their goals.
✨Familiarise Yourself with Relevant Systems
If you have experience with Opera Cloud or similar systems, be ready to talk about it. If not, do some research on these systems so you can demonstrate your willingness to learn and adapt quickly.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle guest concerns. Think of scenarios from your past experiences where you successfully resolved issues and improved guest satisfaction.
