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- Tasks: Assist customers with library services and IT support while engaging in various library activities.
- Company: Join Hertfordshire County Council, a community-focused organisation enhancing lives through innovative library services.
- Benefits: Enjoy a competitive salary, flexible hours, and the chance to make a real difference in your community.
- Why this job: Be part of a friendly team, gain valuable experience, and contribute positively to local residents' lives.
- Qualifications: No specific qualifications required; just a passion for customer service and teamwork.
- Other info: This is a part-time, permanent role based at Stevenage Old Town Library.
The predicted salary is between 20404 - 24790 £ per year.
Starting Salary: £24,404 opportunity to progress to £24,790 per annum (pro rata for part time) – pay award pending
Hours: 4.0
Location: Stevenage
Contract Type: Permanent
Directorate: Resources
About The Team
Hertfordshire Libraries provide an innovative, successful service at the heart of the local community including small village libraries, town and city libraries, and performing arts libraries. We deliver key reading, health, learning, information, digital and culture offers including IT support, clubs and activities, access to digital resources and a thriving events programme to ensure we improve residents' lives.
The role will be officially based at Stevenage Library, but you will be working at Stevenage Old Town branch every Saturday. Stevenage Old Town Library is a small branch library on the High Street providing library services to the local community.
About The Role
The role of Customer Service Assistant is varied and directly contributes to the success of our libraries through working collaboratively to deliver excellent customer service, IT support, information services and resources to our library users and assisting with ad hoc library activities as required.
You will be a friendly and confident person who is happy to work in a customer facing role. You will be competent using computer packages for logging and searching for information. You will be organised and comfortable in assisting customers to issue and return books and tidying shelves.
About You
- Essential:
- Knowledge of and/or experience of working in a customer focussed environment
- Evidence of understanding and application of good customer services principles
- Demonstrable organisational skills, showing a methodical ability to prioritise tasks
- Demonstrates a desire to work collaboratively with colleagues to achieve service aims and objectives
Customer Service Assistant roles offer successful applicants the opportunity to get involved in a hugely varied range of activities and help to make a positive difference to people's lives.
We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.
This job role is within the Community Services, level COM4 job profile.
To hear more about this opportunity please contact:
T: 01438 864792
E: michelle.lloyd@hertfordshire.gov.uk for an informal discussion about the role.
Interview Date: to be confirmed
Benefits of working for us
How to apply
As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences.
Additional information
Disability Confident
We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.
English Fluency
The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required).
Further information about the legal requirement can be found here.
Seniority level: Entry level
Employment type: Part-time
Job function: Other
Industries: Government Administration
Customer Service Assistant - Stevenage Old Town Library employer: Hertfordshire County Council
Contact Detail:
Hertfordshire County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant - Stevenage Old Town Library
✨Tip Number 1
Familiarise yourself with the services offered by Hertfordshire Libraries. Understanding their community initiatives and resources will help you demonstrate your enthusiasm for the role during any discussions or interviews.
✨Tip Number 2
Practice your customer service skills in real-life scenarios. Whether it's volunteering at a local charity or helping out in community events, gaining hands-on experience will make you stand out as a candidate who truly understands the importance of excellent service.
✨Tip Number 3
Network with current or former employees of Hertfordshire County Council. They can provide valuable insights into the work culture and expectations, which can help you tailor your approach when applying for the Customer Service Assistant position.
✨Tip Number 4
Prepare for potential interview questions by thinking about specific examples from your past experiences that showcase your organisational skills and ability to work collaboratively. This will help you convey your suitability for the role effectively.
We think you need these skills to ace Customer Service Assistant - Stevenage Old Town Library
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and any relevant skills. Use specific examples that demonstrate your ability to provide excellent customer service, as this is a key requirement for the role.
Craft a Compelling Covering Paragraph: In your application, include a short covering paragraph that summarises your skills, knowledge, and experiences. This is your chance to make a strong first impression, so be sure to connect your background to the job description.
Showcase Organisational Skills: The job requires good organisational skills. Provide examples in your CV or covering paragraph that illustrate how you have successfully prioritised tasks or managed multiple responsibilities in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important in a customer-facing role.
How to prepare for a job interview at Hertfordshire County Council
✨Show Your Customer Service Skills
Since the role is all about customer service, be prepared to share specific examples of how you've successfully handled customer interactions in the past. Highlight your ability to remain calm under pressure and your commitment to providing excellent service.
✨Demonstrate Organisational Skills
The job requires strong organisational abilities. Be ready to discuss how you prioritise tasks and manage your time effectively. You might want to mention any tools or methods you use to stay organised, especially in a busy environment like a library.
✨Familiarise Yourself with Library Services
Research the services offered by Hertfordshire Libraries, especially those at Stevenage Old Town Library. Showing that you understand their offerings and how they benefit the community will demonstrate your genuine interest in the role.
✨Prepare Questions for the Interviewers
Having thoughtful questions ready shows your enthusiasm for the position. Ask about team dynamics, opportunities for professional development, or how success is measured in the role. This not only helps you gauge if the job is right for you but also leaves a positive impression.
