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For Companies At a Glance
- Tasks: Join our team to support product delivery and enhance customer experiences.
- Company: Matalan is a dynamic retail innovator focused on inclusivity and teamwork.
- Benefits: Enjoy a 20% staff discount, wellbeing support, and career development opportunities.
- Why this job: Grow in a fast-paced environment while learning from experienced professionals.
- Qualifications: Strong UX skills and stakeholder management experience are essential.
- Other info: Apply quickly as the position may close early due to high demand.
The predicted salary is between 28800 - 43200 £ per year.
About Matalan
From humble beginnings to disruptive innovations in the retail industry, find out about how Matalan is ever-evolving here. We know as a team, we are stronger together; we champion equality for all and make lasting connections that go beyond work. We thrive off our inclusive culture, encouraging our colleagues to bring their true selves to work and contributing to collective creativity, open-mindedness and growth. We want to give every candidate the opportunity to perform at their best throughout the application and interview process and then ultimately in their role. If you require any adjustments during our recruitment process, please don't hesitate to let us know. In the event that a high volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested.
About the role
An exciting opportunity has arisen to join our Omni-Channel Product & Delivery team here at Matalan as a Product & Delivery Associate. This role plays a critical part in supporting the Product & Delivery Managers to deliver successful products and services within a defined pillar of the omni-channel platform. The role involves assisting with project coordination, stakeholder engagement, requirement capture and creation, User Acceptance Testing (UAT), release management, data analysis, and customer support. This is truly an exciting opportunity to grow and learn in a fast-paced and innovative environment. The right candidate will be able to pick up new skills quickly and contribute to the success of a team that is delivering cutting-edge products and services. You will learn from experienced Product & Delivery Managers and other members of the team.
Key Responsibilities
- Support the Product & Delivery Managers in the delivery of great new products and services.
- Assist with project coordination, including task management, risk management, and communication with stakeholders.
- Engage with stakeholders to gather and understand their requirements, and to ensure that their needs are met, with a focus on the end-to-end customer journey.
- Support in the UAT process, including developing and executing test plans, and coordinating with stakeholders to gather feedback, with a focus on ensuring that the customer journey is seamless across all channels.
- Manage the release process, including planning, scheduling, and executing releases, with a focus on minimizing disruption to the customer experience.
- Analyse data to identify trends and insights, and to support decision-making, with a focus on understanding the customer journey and improving the customer experience.
- Provide customer support, including troubleshooting issues and answering questions, with a focus on resolving customer issues quickly and efficiently.
Benefits
In addition to competitive salaries, we also offer the below core benefits:
- 20% staff discount, which increases with length of service.
- Thrive Recognition Scheme.
- Wellbeing support provided by the Retail Trust.
- Life Assurance.
- Retail Rewards platform offering discounts for other retailers.
- Pension Scheme.
- Access to a wide range of career development.
- Additional benefits may apply depending on your role and area of the business.
About You
- Strong UX experience using Figma, UsabilityHub and Lookback (or similar).
- Ability to influence 3rd parties.
- Able to work under pressure in a fast-paced environment.
- Strong stakeholder management skills.
- Line management experience.
Product & Delivery Associate in Liverpool employer: Matalan
Contact Detail:
Matalan Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product & Delivery Associate in Liverpool
✨Tip Number 1
Familiarise yourself with Matalan's omni-channel approach and their recent innovations in retail. Understanding their business model will help you engage more effectively during interviews and demonstrate your enthusiasm for the role.
✨Tip Number 2
Brush up on your project coordination skills, especially in task and risk management. Being able to discuss specific examples of how you've successfully managed projects in the past will set you apart from other candidates.
✨Tip Number 3
Prepare to showcase your UX experience, particularly with tools like Figma and UsabilityHub. Be ready to discuss how you've used these tools to enhance customer journeys in previous roles.
✨Tip Number 4
Network with current or former employees of Matalan if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Product & Delivery Associate in Liverpool
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and required skills for the Product & Delivery Associate position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Relevant Experience: In your CV and cover letter, emphasise any previous experience in project coordination, stakeholder engagement, or data analysis. Use specific examples to demonstrate your ability to support product delivery and enhance customer experiences.
Highlight Technical Skills: Mention your proficiency in tools like Figma, UsabilityHub, and Lookback, as well as any relevant UX experience. This will show that you have the technical skills necessary for the role and can contribute effectively from day one.
Personalise Your Application: Make sure to personalise your cover letter by addressing it to the hiring manager if possible. Express your enthusiasm for Matalan's inclusive culture and how you can contribute to their innovative team.
How to prepare for a job interview at Matalan
✨Showcase Your UX Skills
Make sure to highlight your experience with tools like Figma, UsabilityHub, and Lookback during the interview. Be prepared to discuss specific projects where you used these tools to enhance user experience, as this will demonstrate your practical knowledge and ability to contribute to the team.
✨Understand Stakeholder Engagement
Since the role involves significant stakeholder interaction, be ready to explain how you've successfully engaged with stakeholders in the past. Share examples of how you gathered requirements and ensured their needs were met, focusing on your communication skills and ability to influence others.
✨Prepare for Project Coordination Questions
Expect questions related to project coordination, including task and risk management. Think of examples from your previous roles where you managed multiple tasks under pressure, and be ready to discuss how you prioritised effectively to meet deadlines.
✨Demonstrate Data Analysis Skills
The role requires data analysis to identify trends and insights. Prepare to discuss your experience with data analysis, including any tools or methods you’ve used. Be ready to explain how your findings have influenced decision-making in past projects.
