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- Tasks: Join our team as a receptionist, providing top-notch customer care and administrative support.
- Company: CSH Surrey is the largest NHS community services provider in Surrey, dedicated to compassionate care.
- Benefits: Enjoy flexible working hours, NHS pay, pensions, and a 5% High Cost Area allowance.
- Why this job: Make a real impact on patient experiences while working in a supportive, community-focused environment.
- Qualifications: Basic IT skills and a self-motivated attitude are essential; no prior experience required.
- Other info: This role offers excellent training opportunities and values diversity in the workplace.
The predicted salary is between 20000 - 28000 £ per year.
Contract Type: Part-time, Flexible working
Salary: a year inclusive of 5% High Cost Area allowance per annum pro rata
Partner Org: Central Surrey Health
Job summary
We are looking for a receptionist to join our nurse led team at Ashford Walk in Centre. Our rotas work on a 4-week rolling rota and the position is for the following shift pattern. Please only apply if you are able to work these days and times.
- Week 1 - Monday 11:00-16:00, Saturday 15:15-20:15, Sunday 15:15-20:15
- Week 2 - Saturday 11:00-16:00 OR 15:15-20:15
- Week 3 - Friday 11:00-16:00, Saturday 11:00-16:00 OR 15:15-20:15, Sunday 15:15-20:15
- Week 4 - Monday 11:00-16:00, Thursday 11:00-16:00, Saturday 11:00-16:00
The Walk in Centre receptionists work under the Admin Manager and will occasionally assist our qualified Registered Healthcare Professionals (Lead Nurse, Emergency Nurse/Care Practitioner), in accordance with the agreed parameters within this role. The post holder will be expected to be self-motivated and use their initiative when necessary, with basic IT skills.
This is a patient facing role with major focus in improving the patient experience. If you are looking for a rewarding role within a community hospital setting and enjoy working as part of a team, this may be the job for you.
Main duties of the job
- Providing high-quality, efficient administration service to clinicians, team leaders and clinical managers across services within their site to support the smooth running of clinical services.
- Providing high-quality customer care as the first point of contact for individuals accessing the service. This involves providing reception cover, meeting, and greeting patients, patient registration, providing telephone helpline services and providing support to clinicians to co-ordinate their clinical workload.
- Provide support with patient experience activities including supporting the development, update and/or distribution of patient leaflets within clinical services as well as liaising with clinical teams to ensure timely information is provided for responses to complaints, capturing actions and learning taken following these.
- Support the Communications team, including providing simple updates on the CSH website and our intranet and app (training will be given); and supporting communications campaigns (e.g., helping with materials such as posters).
- Contribute to the review and evaluation of administrative systems and procedures and associated policies in order that improvements and developments can be made.
About us
CSH Surrey are part of the NHS and are Surrey's largest and longest established NHS community services provider, so our 1500+ employees get NHS pay and pensions, and also receive the Fringe High-Cost Allowance of 5%. Our staff enjoy excellent training and development opportunities, including the care certificate, apprenticeships, numeracy and literacy courses, access to the Nursing Associate programme, and a wide variety of management and leadership courses and programmes.
We CARE about our staff though through our values of Compassion, Accountability, Respect and Excellence. Our active employee council called The Voice, elect employee representatives to ensure colleagues' voices are heard at Board level. CSH is a diverse organisation, if you are a passionate, person-focused individual then apply to join CSH Surrey today! We welcome candidates from all backgrounds who meet the essential criteria of the job you are applying for and if you require any reasonable adjustments, please contact the named individual for this advert, or our recruitment team.
Receptionist - Ashford Walk in Centre employer: Central Surrey Health
Contact Detail:
Central Surrey Health Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist - Ashford Walk in Centre
✨Tip Number 1
Familiarise yourself with the specific shift patterns mentioned in the job description. Being able to demonstrate your flexibility and willingness to work these hours during any conversations or interviews will show that you are genuinely interested in the role.
✨Tip Number 2
Highlight any previous experience in customer service or administrative roles, especially in healthcare settings. This will help you stand out as a candidate who understands the importance of patient care and efficient administration.
✨Tip Number 3
Prepare to discuss how you would handle challenging situations with patients or team members. Being able to showcase your problem-solving skills and ability to remain calm under pressure will be crucial for this role.
✨Tip Number 4
Research Central Surrey Health and their values, particularly around compassion and respect. Showing that you align with their mission and values during your interactions can significantly boost your chances of landing the job.
We think you need these skills to ace Receptionist - Ashford Walk in Centre
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the receptionist position at Ashford Walk in Centre. Highlight key skills such as customer care, administration, and teamwork in your application.
Tailor Your CV: Customise your CV to reflect relevant experience and skills that align with the job. Emphasise any previous roles in customer service or administration, and include specific examples of how you've improved patient experiences or supported a team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the organisation. Mention your ability to work flexible hours as per the rota and your commitment to providing high-quality customer care. Make sure to express your alignment with the values of Compassion, Accountability, Respect, and Excellence.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for a receptionist role.
How to prepare for a job interview at Central Surrey Health
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a receptionist at Ashford Walk in Centre. Be prepared to discuss how your skills and experiences align with the specific duties mentioned, such as providing high-quality customer care and supporting clinical teams.
✨Showcase Your Communication Skills
As a receptionist, you'll be the first point of contact for patients. Practice articulating your thoughts clearly and confidently. During the interview, demonstrate your ability to communicate effectively, both verbally and non-verbally, as this is crucial for improving patient experience.
✨Highlight Your IT Skills
Basic IT skills are essential for this role. Be ready to discuss any relevant experience you have with administrative software or systems. If you've worked with patient management systems or similar tools, mention these to show you're equipped to handle the technical aspects of the job.
✨Emphasise Teamwork and Initiative
This position requires working closely with healthcare professionals and being self-motivated. Prepare examples from your past experiences where you successfully collaborated with a team or took the initiative to solve a problem. This will demonstrate that you can thrive in a supportive environment.
