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- Tasks: Assist customers with bookings, provide advice, and manage service appointments.
- Company: Lookers is a leading UK motor vehicle retailer with over 150 dealerships.
- Benefits: Enjoy competitive pay, enhanced holidays, health support, and potential for a company car.
- Why this job: Join a friendly team, gain valuable training, and enjoy career progression opportunities.
- Qualifications: Energetic, warm personality with excellent communication skills; automotive experience preferred.
- Other info: Opportunity to achieve Audi Service Advisor accreditation and participate in annual awards.
The predicted salary is between 26000 - 34000 £ per year.
Teesside Audi is recruiting for an experienced and dedicated Service Advisor to join our Aftersales Team which consists of 6 Service Advisors, 13 Vehicle Technicians plus 3 apprentices and our enthusiastic and friendly Aftersales Manager, Steven Stoker.
As a Service Advisor at Audi, you will benefit from continuous training opportunities through our in-house brand development, as well as learning from one of the best in Steven. This is a truly exciting opportunity with potential for progression opportunities within Lookers!
The successful candidate will also be enrolled onto the Audi Service Advisor accreditation pathway and have the opportunity to achieve the status of Accredited as a result which will undoubtedly benefit their future career opportunities!
Responsibilities:- Booking MOTs, services and other repair work for our customers
- Advising customers about warranty cover and upselling additional parts / accessories that will benefit the customer
- Liaising with the full Aftersales department to organise and schedule appointments, based on workload and call volumes
- Managing a high-volume of customers daily as well as telephone calls and online booking queries
- Informing customers of turnaround times and ensuring effective communication throughout the time when a customer's car is in the workshop
- Maintaining accurate customer records, and updating the systems when any bookings have been made
- You must have heaps of energy, a warm personality and a real passion for delivering a first class customer experience each and every time.
- You will have excellent communication skills and the ability to build rapport easily whilst being able to explain technical information in a way that is clear and concise.
- Previous experience using Kerridge / ADP would be an advantage, as well as having knowledge of other essential dealer systems.
- You will be a great team player but be able to also work independently using your own initiative.
- We want to hear from you if you have worked in a similar role within the automotive industry and have a passion for customer service and cars!
If your skills and experience match what we are looking for, please apply today and a member of the Talent Acquisition Team will be in touch. Or, if you require further information about this vacancy, please email michaeltaylor3@lookers.co.uk.
Lookers are proud to be one of the top three motor vehicle retailers in the UK, representing 32 vehicle manufacturers, selling and servicing a huge range of cars at over 150 franchised dealerships across hundreds of locations throughout the UK & Ireland. We recognise the hard work, flexibility and commitment of our people so we offer an industry leading benefits package. This includes competitive basic salaries plus:
- Enhanced holidays that increase with service
- Eligibility to join one of our car schemes
- Critical illness cover after 2 years and Life Assurance
- Smart Health - free access to support 24 hours a day, 365 days a year
- Enhanced paid maternity, paternity and adoption leave
- For some roles a company car and additional earning potential through commission or bonus.
We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people and we like to celebrate and encourage success at all levels with our annual Lookers Excellence Awards.
Lookers are an equal opportunities employer. We are committed to a working environment that is free from all types of discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful we will conduct relevant employment checks prior to you starting with us. Depending on the role and responsibilities, these could include us verifying your recent employment, address and credit history. We may also conduct a criminal record check and a driving licence check.
Service Advisor employer: Lookers
Contact Detail:
Lookers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with Audi's brand values and customer service standards. Understanding what makes Audi unique will help you connect better with potential customers and demonstrate your passion for the brand during interviews.
✨Tip Number 2
Network with current or former Service Advisors at Lookers or similar dealerships. They can provide valuable insights into the role and company culture, which can help you tailor your approach when applying.
✨Tip Number 3
Prepare to discuss your experience in managing high volumes of customer interactions. Think of specific examples where you successfully handled multiple tasks while maintaining excellent customer service, as this is crucial for the role.
✨Tip Number 4
Showcase your ability to explain technical information clearly. Consider practicing how you would communicate complex automotive concepts to a customer who may not have a technical background, as this skill is essential for a Service Advisor.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and the automotive industry. Emphasise any previous roles where you managed customer interactions, as well as your ability to explain technical information clearly.
Craft a Compelling Cover Letter: In your cover letter, express your passion for delivering excellent customer service and your enthusiasm for the automotive sector. Mention specific skills that align with the responsibilities of a Service Advisor, such as communication and organisation.
Showcase Relevant Experience: If you have experience using systems like Kerridge or ADP, be sure to mention this in your application. Highlight any achievements or situations where you successfully upsold services or managed high volumes of customer queries.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Service Advisor role.
How to prepare for a job interview at Lookers
✨Show Your Passion for Customer Service
As a Service Advisor, your ability to connect with customers is crucial. Be prepared to share examples of how you've gone above and beyond to provide excellent service in previous roles.
✨Demonstrate Technical Knowledge
While you don't need to be a mechanic, having a basic understanding of automotive terminology and processes will help you communicate effectively. Brush up on common car issues and services to impress your interviewers.
✨Highlight Teamwork and Independence
This role requires both collaboration and the ability to work independently. Share experiences where you've successfully worked as part of a team, as well as times when you've taken initiative to solve problems on your own.
✨Prepare Questions About the Role
Show your interest in the position by preparing thoughtful questions about the team dynamics, training opportunities, and career progression. This demonstrates that you're serious about the role and eager to learn more.
