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For Companies At a Glance
- Tasks: Support engineering teams by configuring and testing broadcast systems.
- Company: Join Domo Tactical Communications, a leader in innovative wireless security products.
- Benefits: Enjoy 25 days annual leave, flexible hours, and a generous pension plan.
- Why this job: Gain hands-on experience in a dynamic environment with a supportive team culture.
- Qualifications: Basic understanding of RF, IP networking, and previous technical support experience preferred.
- Other info: UK Security Clearance required; travel is minimal.
The predicted salary is between 28000 - 42000 £ per year.
About Us
Domo Tactical Communications operates in fast growing markets offering innovative and robust wireless security products, leading-edge IP centric network devices, and C4I application software solutions, along with high performance wireless broadcast systems for all industries. Our passion for innovation keeps us one step ahead in the rapidly changing and increasingly challenging environments within which we perform, whether on the battlefield, in the streets of our cities, or at the world's largest sporting events.
High performance IP Video, communications, and broadcast systems enable our customers to securely monitor, control, communicate, and share information with confidence in complex environments and in the most demanding situations.
What will you be doing?
The Technical Support Technician – Broadcast will support the Engineering, Operations, and Sales teams by providing hands-on technical assistance across a range of DTC/DBS broadcast products. This includes configuring and testing systems, supporting customer demonstrations, and helping to ensure products are manufactured, tested, and delivered to the highest standard. The role will involve assisting with troubleshooting hardware and software issues, supporting the setup of demonstration equipment, and responding to technical queries from both internal teams and customers. The ideal candidate will also contribute to system documentation and help maintain internal test environments. This position offers the opportunity to develop a strong technical foundation in RF systems, IP networking, and video/audio transmission technologies, while gaining experience working in a customer-focused, fast-paced environment.
Key Responsibilities Include:
- Supporting Engineering and Operations teams by configuring and testing systems to ensure robust, working solutions.
- Assisting with verification of new features and identification/resolution of known bugs and issues.
- Providing remote technical support to customers, guiding them through product configuration and troubleshooting.
- Managing and maintaining test bench systems and demo equipment inventory.
- Supporting the Sales team with technical queries and documentation using internal ticketing systems.
- Participating in live demonstrations, including system setup, integration, and operation at customer sites.
- Liaising with internal teams, including attending project, operations, and engineering meetings.
- Contributing to the continual improvement of documentation, support processes, and internal systems.
About You
The ideal candidate will bring a foundational understanding of RF, IP networking, and broadcast systems, with a willingness to develop hands-on technical skills in a dynamic environment. A proactive and adaptable approach will be key, as well as an enthusiasm for learning new technologies and supporting a broad range of customer and business needs. Some previous experience in technical support, electronics, or system testing is preferred, along with the ability to communicate effectively with both technical and non-technical stakeholders. The candidate should be organized, detail-oriented, and comfortable working independently or as part of a team. This role is well-suited to individuals looking to grow within a technically focused role and contribute to a high-performing support team. This role requires candidates to undergo UK Security Clearance and be prepared to travel as needed but not more than 10%.
Benefits And Culture
Our culture is supportive and collaborative. You will be part of a multidisciplinary team where we share our ideas and innovation is strongly encouraged. We are looking for someone with genuine passion for the job and a “can-do” attitude.
Our Employees Receive:
- 25 days annual leave plus Bank holidays
- A generous pension plan, company match up to 9%
- Company bonus scheme
- Annual pay reviews (discretional)
- A personal approach to training and development
- Employee Assistance Program
- Income protection
- Life assurance
- Flexible core working hours
- Open plan, modern office environment
- Onsite subsidized café
- Enjoy working as part of a global organisation with teams in Whiteley, Hampshire; USA; Denmark, Singapore; Dubai and Australia.
DTC is committed to promoting a culture that supports personal development and embraces a diverse mix of employees throughout all levels of the organisation.
Interested in a career with us? Simply click on APPLY and we’ll be in contact shortly.
Technical Support Technician employer: DTC | A Codan Company
Contact Detail:
DTC | A Codan Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Technician
✨Tip Number 1
Familiarise yourself with Domo Tactical Communications' products and services. Understanding their wireless security products and broadcast systems will not only help you during the interview but also show your genuine interest in the role.
✨Tip Number 2
Brush up on your technical skills related to RF systems, IP networking, and video/audio transmission technologies. Being able to discuss these topics confidently can set you apart from other candidates.
✨Tip Number 3
Prepare for potential technical scenarios or troubleshooting questions that may come up during the interview. Practising how you would approach common technical issues can demonstrate your problem-solving abilities.
✨Tip Number 4
Showcase your teamwork and communication skills. Since the role involves liaising with various teams, being able to articulate your experiences working collaboratively will highlight your fit for the company culture.
We think you need these skills to ace Technical Support Technician
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Technical Support Technician role. Understand the key responsibilities and required skills, such as RF systems, IP networking, and customer support.
Tailor Your CV: Customise your CV to highlight relevant experience in technical support, electronics, or system testing. Emphasise any hands-on technical skills and your ability to communicate effectively with both technical and non-technical stakeholders.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for technology and your proactive approach. Mention specific examples of how you've successfully resolved technical issues or supported customers in the past.
Highlight Your Adaptability: In your application, emphasise your willingness to learn and adapt in a fast-paced environment. Mention any experiences where you had to quickly pick up new technologies or processes, as this is crucial for the role.
How to prepare for a job interview at DTC | A Codan Company
✨Understand the Products
Before your interview, take some time to research Domo Tactical Communications and their range of broadcast products. Familiarise yourself with their technology, especially in RF systems and IP networking, as this will show your genuine interest and help you answer technical questions confidently.
✨Prepare for Technical Questions
Expect to be asked about troubleshooting hardware and software issues. Brush up on common problems related to broadcast systems and think through how you would approach resolving them. Being able to articulate your thought process will impress the interviewers.
✨Show Your Customer Focus
Since the role involves providing support to customers, be ready to discuss your experience in customer service or technical support. Highlight any instances where you successfully resolved customer issues or improved their experience, demonstrating your proactive and adaptable approach.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing projects, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.
