At a Glance
- Tasks: Assist customers via phone and online, ensuring top-notch service in French and English.
- Company: Join Ant Marketing Ltd, a friendly team based in Sheffield City Centre.
- Benefits: Earn £12.21-£12.50 per hour, enjoy 20 days holiday plus bank holidays, and access employee perks.
- Why this job: Grow your career with training, flexible hours, and opportunities for advancement within the company.
- Qualifications: Fluency in French and excellent communication skills in both languages are essential.
- Other info: Work hybrid after training, with a supportive team that values every role.
Do you have the passion and drive to play to your career ambitions and strengths whilst being well rewarded for your contribution? Then come join us at Ant Marketing Ltd, we’re waiting to welcome you to our friendly team.
This position is based at our Church Street Site in the Sheffield City Centre and all applicants are required to be within a 1-hour commute of our Sheffield offices. Training & Grad bay will be completed on site, once completed you may have the option to work on a hybrid model where you would do a mixture of home and site working each week.
ABOUT THE JOBAs one of our Customer Service Advisors you will be responding to phone calls, online queries via email and other social media channels. This role includes customer communication in a written format so you need to be comfortable using a PC and have good typing and grammar skills.
We’ll give you:
- £12.21-£12.50 Per Hour (Experience Depending), Plus a pay progression plan in place.
- 20 days holiday which increases with length of service plus 8 days bank holiday (in lieu if you are scheduled to work).
- You’ll receive up-to-date training and development in our state of the art training academy. We will nurture your talent, to develop your skills and your career with us.
- We have a track record of promoting from within, and many of our senior managers started in calling positions, so they understand the importance of every role within the team.
- Access to our Employee Benefits Platform, where you can save an average of £1000 per year by channelling your existing spending through the platform. (You will automatically be added, once you have been with the Business for four weeks)
- Will be fluent in French – written and spoken.
- Have excellent written communication and customer service skills in English and French.
- Able to work at a fast pace, but also maintain a high standard of quality.
- Responding to emails and answering calls from customers regarding their online orders.
- Maintaining a high standard of quality work to ensure that customers are treated fairly.
- Reporting to your Team Manager.
- Where necessary, refer issues to relevant internal/external department using correct escalation procedures.
- Representing the brand well and ensuring customers are kept satisfied.
- Written communication with customers in French & English.
Full time flexible between Monday – Sunday 7AM-8PM.
CONTRACTPermanent. Join us and you will be representing global brands and delivering excellent customer service.
Inbound Fluent French Speaker – Fully Flexible between Monday-Sunday 7am-8pm FT employer: Ant Marketing
Contact Detail:
Ant Marketing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inbound Fluent French Speaker – Fully Flexible between Monday-Sunday 7am-8pm FT
✨Tip Number 1
Make sure to highlight your fluency in French during any conversations you have with us. Practising your spoken French can help you feel more confident when discussing your language skills, which is crucial for this role.
✨Tip Number 2
Familiarise yourself with common customer service scenarios and how to handle them effectively. This will not only prepare you for potential questions but also demonstrate your proactive approach to customer service.
✨Tip Number 3
Research our company culture and values. Understanding what we stand for will help you align your responses during interviews and show that you're genuinely interested in being part of our team.
✨Tip Number 4
Be prepared to discuss your availability and flexibility. Since the role requires working between Monday and Sunday, showing that you can adapt your schedule will make you a more attractive candidate.
We think you need these skills to ace Inbound Fluent French Speaker – Fully Flexible between Monday-Sunday 7am-8pm FT
Some tips for your application 🫡
Highlight Language Skills: Make sure to emphasise your fluency in both French and English. Include specific examples of how you've used these language skills in previous roles, especially in customer service.
Showcase Communication Abilities: Since the role requires excellent written communication, provide examples of your experience with written correspondence. Mention any relevant tools or platforms you’ve used for customer communication.
Tailor Your CV: Customise your CV to reflect the job description. Focus on your customer service experience and any roles that required fast-paced work while maintaining quality standards.
Craft a Compelling Cover Letter: Write a cover letter that not only expresses your enthusiasm for the role but also outlines how your skills and experiences align with the company's needs. Be sure to mention your flexibility in working hours.
How to prepare for a job interview at Ant Marketing
✨Brush Up on Your French
Since the role requires fluency in French, make sure to practice your language skills before the interview. Be prepared to demonstrate your proficiency in both spoken and written French, as this will be a key part of your assessment.
✨Showcase Your Customer Service Skills
Think of examples from your past experiences where you provided excellent customer service. Be ready to discuss how you handled difficult situations and maintained high standards, as this is crucial for the role.
✨Familiarise Yourself with the Company
Research Ant Marketing Ltd and understand their values, mission, and the brands they represent. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Prepare for Flexibility Questions
Since the position requires flexibility in working hours, be ready to discuss your availability. Highlight your willingness to work various shifts and how you can manage your time effectively to meet the demands of the role.