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For Companies At a Glance
- Tasks: Coordinate and schedule maintenance visits for our skilled engineers in a dynamic environment.
- Company: Join Johnson Controls, a leader in security solutions with a commitment to innovation.
- Benefits: Enjoy 33 days of holiday, competitive salary, and a comprehensive benefits package.
- Why this job: Be part of a supportive team, gain valuable training, and explore clear career growth opportunities.
- Qualifications: Previous dispatching experience and strong communication skills are essential.
- Other info: This is an entry-level, full-time role perfect for those looking to kickstart their career.
The predicted salary is between 24000 - 36000 £ per year.
As a Customer Service Dispatcher, you will play a key role in scheduling and dispatching our skilled Service & Maintenance Engineers for our land-based Security business. Your goal will be to efficiently coordinate corrective and preventative maintenance visits, ensuring they are completed on time and in line with customer requirements and industry standards.
What We Offer
- Competitive Salary – Rewarding your skills and contributions.
- Generous Holiday Allowance – 33 days of paid holiday per year (including bank holidays).
- Comprehensive Benefits Package – Including pension, life assurance, employee assistance program, referral schemes, employee discounts (high street brands), Cycle-to-Work scheme, and discounts on Johnson Controls security products.
- Extensive Training Opportunities – Benefit from ongoing product training and cross-training, with access to outstanding resources.
- Collaborative Team Environment – Work with a supportive and encouraging team that values your contributions.
- Career Development – Explore growth opportunities with clear career ladders to advance your career.
How You Will Do It
- Collaboration: Work closely with your manager, supporting Service Managers and Field Line Managers to meet customer expectations.
- Relationship Building: Attend weekly meetings with managers to improve internal and external working relationships, ensuring smooth coordination.
- Proactive Monitoring: Stay in regular contact with your engineers daily, ensuring they are dispatched efficiently and that job completions are tracked throughout the day.
- Efficiency Focus: Fill any gaps in the schedule (white space in the GANT) and ensure all jobs are completed by the end of the day.
- Problem-Solving: Handle call management with urgency, escalate issues when necessary, and maintain visibility of engineers' real-time status, identifying any anomalies.
What we look for
- Previous experience in dispatching, planning or coordinating roles.
- Previous experience working in a fast-paced office environment.
- Strong planning and prioritization skills with a structured approach to work.
- Ability to multi-task and thrive in a dynamic, fast-paced environment.
- Clear communicator with a professional telephone manner, both with colleagues and customers.
- Comfortable with computer systems and able to handle multiple PC applications simultaneously.
- A sense of urgency with strong follow-through and problem-solving skills.
Customer Service Dispatcher employer: Johnson Controls
Contact Detail:
Johnson Controls Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Dispatcher
✨Tip Number 1
Familiarise yourself with the dispatching software commonly used in the industry. Being comfortable with these tools will not only boost your confidence but also demonstrate your readiness to hit the ground running.
✨Tip Number 2
Practice your communication skills, especially over the phone. As a Customer Service Dispatcher, you'll need to convey information clearly and professionally, so consider role-playing scenarios with friends or family.
✨Tip Number 3
Network with professionals in the field. Attend local industry events or join online forums to connect with others who work in dispatching or customer service roles. This can provide valuable insights and potentially lead to referrals.
✨Tip Number 4
Showcase your problem-solving abilities by preparing examples of how you've handled challenging situations in previous roles. Be ready to discuss these during any interviews to highlight your proactive approach.
We think you need these skills to ace Customer Service Dispatcher
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Customer Service Dispatcher role. Understand the key responsibilities and required skills, such as planning, prioritisation, and communication.
Tailor Your CV: Customise your CV to highlight relevant experience in dispatching, planning, or coordinating roles. Emphasise your ability to work in fast-paced environments and your strong problem-solving skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and how your skills align with the company's needs. Mention specific examples of your previous experience that demonstrate your suitability for the position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Johnson Controls
✨Show Your Dispatching Experience
Make sure to highlight any previous experience you have in dispatching, planning, or coordinating roles. Be ready to discuss specific examples of how you've successfully managed schedules and prioritised tasks in a fast-paced environment.
✨Demonstrate Strong Communication Skills
As a Customer Service Dispatcher, clear communication is key. Prepare to showcase your professional telephone manner and how you effectively communicate with both colleagues and customers. Consider sharing examples of how you've resolved issues through effective communication.
✨Emphasise Problem-Solving Abilities
Be prepared to discuss situations where you've had to think on your feet and solve problems quickly. Highlight your sense of urgency and follow-through, as these are crucial for handling call management and ensuring job completions.
✨Familiarise Yourself with the Company
Research Johnson Controls and their land-based Security business. Understanding their values, services, and the role's responsibilities will help you tailor your answers and show genuine interest in the position during the interview.
