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- Tasks: Lead a team to provide high-quality, person-centred care for complex clients.
- Company: Join Routes, a passionate team dedicated to making a difference in the community.
- Benefits: Enjoy 25 days holiday, a competitive salary, bonuses, and wellbeing support.
- Why this job: Make a real impact while working in a fun, supportive environment with growth opportunities.
- Qualifications: Experience in managing complex care packages and leading healthcare teams is essential.
- Other info: Access to training through Routes Academy and a friendly IT support team.
Location: Newcastle
Salary: Up to 35K depending on experience plus bonus and on call payment
Contract: Full-Time, Permanent
We are looking for a Complex Case Manager keen to make a real difference for our clients and foster great morale within their care team. You will be a role model to the people in your team, empowering them to be their very best. We would love you to lead with a friendly, supportive, professional approach that sends a strong message of high-quality, person-centred care. Together, we are building a community of care that respects and supports everyone (both clients and workers alike) and you will play a huge role in this.
A little about us: We like to think of Routes as an incredible team of folk from all walks of life, working together with one thing in common: we all care about making a difference. And that’s not just for our clients but for our workers too. For the last 15 years at Routes, we have been taking pride in what we do: delivering high standards of care that puts people’s wants and needs at the heart of it, and letting people live the way they choose in the comfort of their home.
If this sounds like a company you would like to be part of, we are already on to a winner. But how about we sweeten the deal a little more? We want to help you flourish in your career - Routes gives you the tools, so you can focus on what truly matters: delivering good care to your community.
What does this mean?
- Part of a team – nurses/everyone coming together/lean on each other.
- Working closely with your Registered Service Manager and Nurse Case Manager(s).
- Centralised support teams to take a little off your plate and keep things running smoothly. HR, Payroll, Quality and Marketing to name but a few.
- Our in-house recruitment team to make sure you have the staff you need for your care packages. We pride ourselves on recruiting our own people to deliver our services and have Zero Agency use.
- Routes Academy, which not only means your workers are highly trained, but both you and your workers have opportunities to progress your careers and develop.
- We recently rolled out Digital Care Plans, making our operations more efficient.
- Speaking of digital - we also have our own friendly IT team on hand to help you with any IT struggles or needs.
And of course, just a few extra little perks like:
- Wellbeing and financial support with our Employee Assistance Program (EAP).
- 25 days holiday, additional bank holiday leave plus an extra day off for your birthday.
- Saving for future-you with our Pension Scheme.
- A competitive salary plus an attractive bonus package based on service performance.
- A fun, friendly and supportive workplace (we have many great personalities!).
So, what do you think? If you are interested in joining Routes as a Case Manager in Newcastle, here is what we are looking for from you:
- Someone passionate about putting people first.
- Organisational & time management skills.
- A good understanding of CQC requirements.
- Experience in managing complex care packages with clinical interventions including spinal injuries, acquired brain injuries, motor neuron disease, multiple sclerosis.
- Experience of managing a team of healthcare workers.
- You will need to be a driver with access to your own car for work.
Your core role will include:
- To take ownership of a case load of complex clients with clinical interventions including spinal injuries, acquired brain injuries, motor neuron disease, multiple sclerosis and manage their care package holistically.
- To co-ordinate and lead the transition, start up, and continuity of all complex care packages; involving client, MDT; managing the clinical training needs of the care team, and maintaining appropriate skill mix to ensure safe and effective clinical practice.
- Upholding high standards in care and prioritising a person-centred approach.
- Prioritising individual wellbeing in our care practices.
- Being a responsive advocate for complaints and safeguarding, and encouraging improvement.
- Developing comprehensive care plans and risk assessments.
- Providing support for your care packages through observations and mentoring sessions, and regularly reviews.
This could be the start of an incredible journey together, changing lives for people with Complex Care needs in our community. We look forward to hearing from you!
Case Manager employer: Routes Healthcare (North)
Contact Detail:
Routes Healthcare (North) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Case Manager
✨Tip Number 1
Familiarise yourself with the CQC requirements and standards. Understanding these regulations will not only help you in your role but also demonstrate to us that you're serious about delivering high-quality, person-centred care.
✨Tip Number 2
Showcase your experience in managing complex care packages during any discussions or interviews. Be prepared to share specific examples of how you've successfully coordinated care for clients with similar needs, as this will highlight your capability for the role.
✨Tip Number 3
Emphasise your organisational and time management skills. As a Complex Case Manager, you'll need to juggle multiple responsibilities, so demonstrating your ability to prioritise tasks effectively will set you apart from other candidates.
✨Tip Number 4
Connect with current or former employees of Routes if possible. They can provide insights into the company culture and expectations, which can help you tailor your approach and show us that you're a great fit for our team.
We think you need these skills to ace Case Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing complex care packages and your understanding of CQC requirements. Use specific examples that demonstrate your organisational skills and ability to lead a team.
Craft a Compelling Cover Letter: In your cover letter, express your passion for person-centred care and how you can contribute to the supportive environment at Routes. Mention your experience with clinical interventions and your approach to managing care teams.
Showcase Your Skills: Clearly outline your skills in time management and advocacy within your application. Provide examples of how you've successfully managed complaints and safeguarded clients in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a Case Manager role.
How to prepare for a job interview at Routes Healthcare (North)
✨Show Your Passion for People
Make sure to express your genuine passion for putting people first during the interview. Share specific examples of how you've made a difference in clients' lives or supported your team in previous roles.
✨Demonstrate Organisational Skills
Be prepared to discuss your organisational and time management skills. You might want to share strategies you've used to manage complex care packages effectively, ensuring that all aspects of care are coordinated smoothly.
✨Understand CQC Requirements
Familiarise yourself with the Care Quality Commission (CQC) requirements relevant to the role. Being able to discuss these regulations and how you’ve adhered to them in past positions will show your commitment to high standards in care.
✨Highlight Team Management Experience
Since the role involves managing a team of healthcare workers, be ready to talk about your experience in this area. Discuss how you've led teams, provided training, and maintained a positive work environment to ensure effective clinical practice.
