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- Tasks: Provide top-notch IT support and customer service in a dynamic environment.
- Company: Join Stefanini Group, a global tech consulting company focused on people and technology.
- Benefits: Enjoy a collaborative culture, opportunities for growth, and a chance to innovate.
- Why this job: Be part of a team that values your ideas and drives real transformation.
- Qualifications: Expertise in Office 365, Windows 10/11, and strong customer-facing skills required.
- Other info: Diversity and inclusion are at our core; we celebrate individuality!
The predicted salary is between 36000 - 60000 £ per year.
Working in a fast paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands-on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry, and play a key role in ensuring the successful delivery of a premium IT support service.
Key Responsibilities
- Deploy patches on all machines (excluding servers) in collaboration with client.
- Validate and implement updates of business applications on the current master image based on Windows 10.
- Validate the master on all new machines in case of acquisition of new model of machines.
- Support and document IOS issues (iPhone / iPad).
- Identify and document tasks that can be handled by L1 and L2 - shift left.
- Perform first diagnosis of network issues and qualify them - escalate them to the appropriate support group / network provider.
- Perform tests to validate changes of infrastructure in collaboration with client providers.
- Cover the 3rd level support of the system architecture - which means: Solve issues, usually complex, for which an expertise is required and find sustainable solutions to resolve recurring issues - Incident avoidance.
- Each change should be tested and documented according to client instructions / procedures.
- Help the 1st and 2nd level support to resolve non resolved support requests.
- Maintain post master scripts (VBS, DOS, PowerShell) for the installation of new applications and updates (average 2 per month).
- Test and adapt the master scripts for the installation on the new machines. On average 2 new models per annum.
- Take part in maintenance operations of the computer equipment with the support team.
- Create and maintain scripts to automate the installation of applications.
Requirements
- Expertise in Office 365 tools.
- Expertise of Windows 10 & 11.
- Expertise of DOS and VBS.
- Knowledge of PowerShell.
- Knowledge of IOS - iPhone / iPad.
- MS certified preferable.
- Successful experiences of a transition phase, trained on ITIL V3 and ideally ITIL certified.
- Working knowledge of project management - certification is preferable.
- Knowledge on backup / restore tool is required.
- Advanced knowledge of virtualization.
- E-mail systems.
- Microsoft SharePoint.
- Advanced knowledge of networking and telecommunications.
- Expertise with Microsoft Active Directory, user profiles, security groups and permissions for MS Windows.
- Telephony (traditional, IP, Mobile).
- Connectivity technologies (ADSL, UMTS, ISDN, WiFi).
Behavioral skills required:
- Excellent customer-facing skills and interpersonal skills.
- Independent and pro-active thinking.
- Relationship builder both within the team and across the whole office.
- Personal resilience and able to complete projects in some tight timescales.
- Good time management and prioritization practices.
The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.
Diversity & Inclusion
Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!
About us
We are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology. We are present in over 40 countries and operate with the purpose of co-creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations. Here, we like to say that technology is not the end, but the means: what really matters are the people who drive it all. Our mindset is AI First, meaning we invest in cutting-edge technology in everything we do, focusing on results for our clients. We are a company, A GROUP, that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects. More than just talking about digital transformation, we believe in real transformation that starts with people and impacts real businesses. If you are looking for a place to develop, innovate, and be part of something bigger, the Stefanini Group is your place.
Senior Deskside Technician in Dunstable, Bedfordshire employer: STEFANINI UK LTD
Contact Detail:
STEFANINI UK LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Deskside Technician in Dunstable, Bedfordshire
✨Tip Number 1
Familiarise yourself with the latest updates and features of Windows 10 and 11, as well as Office 365 tools. Being able to discuss recent changes or improvements during your interview can demonstrate your proactive approach and expertise.
✨Tip Number 2
Brush up on your scripting skills, particularly in PowerShell, VBS, and DOS. Having practical examples of how you've used these scripts to automate tasks or solve problems will make you stand out as a candidate.
✨Tip Number 3
Showcase your customer service skills by preparing examples of how you've successfully handled challenging support requests in the past. Highlighting your ability to build relationships and communicate effectively will resonate well with the hiring team.
✨Tip Number 4
Research the Stefanini Group's values and recent projects. Being able to align your personal values with theirs and discussing how you can contribute to their mission will demonstrate your genuine interest in the role and the company.
We think you need these skills to ace Senior Deskside Technician in Dunstable, Bedfordshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the job description. Focus on your expertise in Windows 10 & 11, Office 365 tools, and any certifications like ITIL V3.
Craft a Compelling Cover Letter: Write a cover letter that showcases your customer service skills and hands-on support experience. Mention specific examples of how you've successfully resolved complex IT issues in the past.
Highlight Technical Skills: Clearly list your technical skills related to the role, such as knowledge of PowerShell, VBS, and networking. Use bullet points for clarity and ensure they match the requirements outlined in the job description.
Showcase Soft Skills: Don't forget to mention your interpersonal skills and ability to work under pressure. Provide examples of how you've built relationships within teams and managed time effectively in previous roles.
How to prepare for a job interview at STEFANINI UK LTD
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with Windows 10 & 11, Office 365 tools, and scripting languages like PowerShell and VBS. Highlight specific examples where you've successfully deployed patches or resolved complex IT issues.
✨Demonstrate Customer Service Skills
Since the role requires excellent customer-facing skills, think of instances where you've provided exceptional support. Be ready to explain how you handle difficult situations and maintain a positive relationship with clients.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-world scenarios. Practice articulating your thought process when diagnosing network issues or implementing updates, as this will showcase your independent and proactive thinking.
✨Emphasise Team Collaboration
The job involves working closely with various teams. Share experiences that highlight your ability to build relationships and collaborate effectively. Mention any past projects where teamwork was crucial to success.
