Food and Beverage Supervisor

Who are LFH? Part of the Luxury Family Hotel Group, Moonfleet Manor Hotel is set overlooking the incredible Jurassic coastline offering our guests the perfect location for a coastal family getaway. We are dedicated to creating an inspiring space for our team members that is fun, all-inclusive, professional and rewarding – just as a career in hospitality should be! Here at LFH we are an equal opportunities employer and strive to create a diverse and accessible workplace for all. We believe in a culture and inclusive team member experience that values people from all backgrounds, race and religions. We respect, value and embrace diversity and ensure everyone is recognised and respected, we celebrate our differences. At Moonfleet Manor Hotel, we pride ourselves on being more than just a hotel – we're a family-focused destination where cherished memories are made.

As a Food & Beverage Supervisor, you will play a pivotal role in creating unforgettable experiences for our guests, big and small! From welcoming families with genuine warmth to ensuring every dining experience is delightful, you will embody our commitment to exceptional service. With a focus on teamwork, attention to detail, and a passion for excellence, you will contribute to the magic that makes Moonfleet Manor Hotel a beloved destination for families seeking joy and relaxation.

Position Overview: We are currently seeking a dedicated and experienced Food & Beverage Supervisor to join our dynamic team. The F&B Supervisor will play a crucial role in supporting the management team in day to day operations of the restaurant, encouraging your team members, taking and delivering guests orders, anticipating guests needs and always going the extra mile. This is a permanent position, at 24 hours per week (including weekends), with an hourly rate of £12.77 - plus generous service charge and a brilliant benefit package.

Responsibilities:

• Supervise and coordinate daily F&B operations, including breakfast, lunch, dinner, and special events.
• Lead by example in providing exceptional service, training and motivating the F&B staff to deliver high-quality service and exceed guest expectations.
• Assist in the recruitment, onboarding, and performance management of F&B team members.
• Handle guest enquiries, complaints, and special requests in a professional and timely manner.
• Collaborate with the kitchen team to ensure seamless communication and coordination between front and back of house.
• Maintain cleanliness and hygiene standards, adhering to health and safety regulations.
• Monitor stock levels, place orders, and ensure efficient stock rotation to minimize waste.

Requirements:

• Previous experience in a supervisory role within the hospitality industry, preferably in F&B operations.
• Strong leadership skills with the ability to inspire and motivate a team.
• Excellent communication and interpersonal abilities, with a passion for delivering exceptional service.
• Knowledge of food and beverage service techniques, wine pairing, and menu offerings.
• Attention to detail and organisational skills, with the ability to multitask and prioritise workload.
• Flexibility to work evenings, weekends, and holidays as required.

Why work with us?

• Training and development is central to life at LFH, it's something we truly value. We are proudly certified by the Institute of Hospitality and support our teams' development through partnerships with award-winning, hospitality specific apprenticeship providers.
• An extra day's holiday for your birthday.
• EarlyPay – Need to access some of your monthly salary a little early sometimes? No problem!
• Cycle to work scheme.
• Help@Hand - Our online health and wellbeing service – Get same day remote GP appointments, Mental Health support and Physiotherapy on us.
• Life Assurance Benefit for peace of mind for your loved ones.
• Enhanced Maternity and Paternity packages.
• Want to give back but never have the time? We will give you a paid day off for any volunteering or fundraising you would like to get involved in once a year.
• The LFH Benefit Hub – Easily accessible employee discount platform for you to take advantage of at your favourite high street and online retailers.
• 50% off Food and Beverage and the Spa across Luxury Family Hotels.
• Incredible discounted hotel stays for you, friends and family.

Please ensure you check the hotel location as some of our hotels are hidden away and you will have to use your own transport to locate us!