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- Tasks: Be the friendly face and voice for patients at our GP surgery, handling calls and admin tasks.
- Company: Join Omnes Healthcare, a pioneering organisation in NHS services since 2006, focused on patient care.
- Benefits: Enjoy 25 days holiday, NHS discounts, training support, and an extra day off for your birthday!
- Why this job: Make a real impact on people's lives while working in a supportive and dynamic team environment.
- Qualifications: Experience in admin or customer service, strong teamwork skills, and a caring attitude are essential.
- Other info: We’re an inclusive employer and happy to provide adjustments during the recruitment process.
The predicted salary is between 19800 - 26700 £ per year.
We are seeking an enthusiastic Receptionist to join our established team and be a part of a company that really makes a difference. You will be based in our GP surgery and you will be responsible for providing a high-quality and efficient administration service, with the responsibility for inbound and outbound patient calls. This is an important position within our business as you will be the first point of contact for all our patients, you will be expected to provide a friendly and supportive environment for patients and visitors at all times.
You will also be relied upon to provide an essential support function to the clinical and management teams, so that they can deliver the best care and provide the full range of NHS Primary Medical Services. You must work with autonomy and a high degree of confidentiality, sensitivity, discretion, empathy and tact. This is a great opportunity for someone that really wants to have an impact on people's lives, to join a supportive and patient committed team.
Role Requirements
- Experience of clerical and administrative work
- Clear thinking and have an analytical approach
- Able to work as part of a team, to promote a good team spirit
- Able to be sensitive and assertive as appropriate
- Experience in a client facing/customer service position
- Be motivated and able to work independently
Benefits
- 25 days holiday plus bank holidays
- Excellent work / Life balance
- Clinical progression
- Training cost support
- Full indemnity cover paid by the practice
- NHS Discount & Support Schemes
- Employee Assistance Program
- Sick Pay
- Enhanced maternity and paternity leave
- Salary sacrifice electric car scheme
- Life insurance 3 x salary
- Healthcare cash plan
- Cycle to work scheme
- Charitable giving scheme
- An extra day off to celebrate your birthday
- Occupational Health Support
Omnes Healthcare are an inclusive employer, if you require any adjustments during the recruitment process, we will be more than happy to help, please contact us.
Receptionist / Patient Healthcare Navigator (Permanent) employer: Omnes Healthcare
Contact Detail:
Omnes Healthcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist / Patient Healthcare Navigator (Permanent)
✨Tip Number 1
Familiarise yourself with the NHS and its services. Understanding how the healthcare system operates will help you communicate effectively with patients and demonstrate your commitment to providing excellent service.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Being the first point of contact means you'll need to convey empathy and clarity, so role-playing scenarios can be beneficial.
✨Tip Number 3
Showcase your ability to work independently and as part of a team. Think of examples from your past experiences where you've successfully collaborated or taken initiative, as this will resonate well with the hiring team.
✨Tip Number 4
Research Omnes Healthcare and their values. Tailoring your approach to align with their mission and demonstrating your enthusiasm for their work can set you apart from other candidates.
We think you need these skills to ace Receptionist / Patient Healthcare Navigator (Permanent)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Receptionist / Patient Healthcare Navigator position. Tailor your application to highlight relevant experience in clerical and administrative work.
Highlight Customer Service Skills: Since this role involves being the first point of contact for patients, emphasise any previous experience in customer service or client-facing roles. Use specific examples to demonstrate your ability to provide a friendly and supportive environment.
Showcase Relevant Experience: Mention any experience you have that aligns with the job requirements, such as working independently, handling sensitive information, or being part of a team. This will show that you can meet the expectations of the role.
Craft a Strong Cover Letter: Write a compelling cover letter that expresses your enthusiasm for the role and the company. Explain why you want to work at Omnes Healthcare and how you can contribute to their mission of providing excellent patient care.
How to prepare for a job interview at Omnes Healthcare
✨Show Your Enthusiasm
As a Receptionist and Patient Healthcare Navigator, your enthusiasm is key. Make sure to express your passion for helping others and your eagerness to be part of a team that makes a difference in patients' lives.
✨Demonstrate Communication Skills
Since you'll be the first point of contact for patients, it's crucial to showcase your excellent communication skills. Practice clear and friendly responses to common patient inquiries, and be ready to discuss how you handle difficult conversations with empathy.
✨Highlight Relevant Experience
Be prepared to discuss your previous clerical and administrative experience. Share specific examples of how you've successfully managed patient interactions or provided customer service in a healthcare setting, as this will demonstrate your suitability for the role.
✨Emphasise Confidentiality and Sensitivity
In a healthcare environment, confidentiality is paramount. Be ready to talk about how you maintain discretion and handle sensitive information, as well as your approach to being assertive yet compassionate when dealing with patients.
