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- Tasks: Ensure safety and enjoyment for event attendees while managing crowds and incidents.
- Company: Join First Response Group, a leader in providing top-notch spectator safety at various events.
- Benefits: Flexible part-time hours with potential for further training and employment opportunities.
- Why this job: Be part of exciting events, enhance your customer service skills, and work in a dynamic team environment.
- Qualifications: Must have NVQ 2 Spectator Safety qualification and a commitment to excellent customer service.
- Other info: Smart appearance and effective communication skills are essential for this entry-level role.
First Response Group currently have vacancies for Spectator Safety Staff to join our event teams. We supply Spectator safety staff to various types of events, ranging from sporting events/concerts in stadia/arenas, green field events, to corporate events, in various locations across the local area.
We are seeking crowd safety stewards with NVQ 2 spectator safety qualifications. As a spectator safety staff member, you will be at the forefront of creating a safe and enjoyable environment for event attendees, staff, and stakeholders. Your role will be pivotal in ensuring the smooth running of events while upholding the highest standards of safety and customer service.
Job Description
- Maintain order by managing crowds and ensuring compliance with event/ground regulations.
- Act swiftly and professionally to resolve incidents or emergencies.
- Provide exceptional customer service while maintaining a visible security/stewarding presence.
- Communicate effectively with event staff and your team to ensure seamless operations.
First Response Group aims to ensure our teams enjoy a great working experience where our reputation for high standards and excellence is always in demand. If your application is successful there may be further employment and training opportunities at other venues and events within our portfolio.
Essential Skills
- NVQ 2 Spectator Safety qualification (minimum)
- All candidates to be smart in appearance.
- Able to communicate effectively.
- Have good customer service.
- Able to work as part of a team.
- Committed to the role.
- Reliable.
- Confident in the completion of incident and accident reports.
Seniority level: Entry level
Employment type: Part-time
Job function: Other
Industries: Facilities Services
Spectator Safety Staff - Events (Steward) employer: First Response Group
Contact Detail:
First Response Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spectator Safety Staff - Events (Steward)
✨Tip Number 1
Make sure to highlight your NVQ 2 Spectator Safety qualification during any conversations or networking opportunities. This is a key requirement for the role, and showcasing it can set you apart from other candidates.
✨Tip Number 2
Familiarise yourself with common crowd management techniques and emergency response protocols. Being knowledgeable in these areas will not only boost your confidence but also demonstrate your commitment to safety during interviews.
✨Tip Number 3
Engage with current or former staff members of First Response Group on social media platforms. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Attend local events as a spectator to observe how safety staff operate. This experience can give you practical examples to discuss during interviews, showing that you understand the role and its challenges.
We think you need these skills to ace Spectator Safety Staff - Events (Steward)
Some tips for your application 🫡
Highlight Relevant Qualifications: Make sure to prominently feature your NVQ 2 Spectator Safety qualification in your CV and cover letter. This is a key requirement for the role, so it should be one of the first things the hiring team sees.
Showcase Customer Service Skills: In your application, provide examples of how you've delivered exceptional customer service in previous roles. This could include specific situations where you resolved issues or enhanced the experience for attendees.
Demonstrate Teamwork Experience: Since the role requires working as part of a team, include details about your experience in collaborative environments. Mention any events or projects where you successfully worked with others to achieve a common goal.
Tailor Your Cover Letter: Craft a tailored cover letter that addresses the specific responsibilities and skills mentioned in the job description. Explain why you are passionate about spectator safety and how you can contribute to creating a safe environment at events.
How to prepare for a job interview at First Response Group
✨Show Your Qualifications
Make sure to highlight your NVQ 2 Spectator Safety qualification during the interview. This is a key requirement for the role, and demonstrating your understanding of safety protocols will show that you're serious about the position.
✨Demonstrate Customer Service Skills
Since providing exceptional customer service is crucial, prepare examples of how you've successfully handled customer interactions in the past. This will illustrate your ability to maintain a positive atmosphere at events.
✨Communicate Clearly
Effective communication is essential for this role. Practice articulating your thoughts clearly and confidently, as you'll need to convey information to both event staff and attendees during busy situations.
✨Dress Smartly
First impressions matter! Ensure you dress smartly for the interview to reflect the professional image expected of a steward. This shows that you take the role seriously and understand the importance of appearance in a safety position.
