Senior IT Support Technician

Do you have a good understanding of hardware troubleshooting and equipment setup? Do you have experience in front line service desk support? Perhaps you are our next senior IT Support Technician.

About Our Opportunity

The Onebright IT function is the heartbeat of the business, and we rely on our IT support team to be there for everyone in Onebright. You will be supporting our clinicians, our finance teams, our operations teams and our new and existing employees when they have a technical issue. Our IT support function delivers very high standards of service so you will be key to maintaining this highly responsive and successful service.

You will be one of the main contacts, a key resolution point for IT requests and issues raised across the organization, across a myriad of applications and associated technologies. And when the support technicians need help, you will be there to help develop their knowledge to deal with new and unfamiliar queries, whilst liaising with senior stakeholders within the IT department and across the organisation. You will be actively encouraged to be a technical champion on our systems, backed with our comprehensive development and support package to allow you to grow.

What We Need From You

• Excellent customer facing skills and ability to work under pressure to meet deadlines with strong attention to detail and accuracy.
• Proficiency in Windows 10 or 11 and its support facets, including Windows Server where appropriate.
• Can demonstrate understanding of the principles in domain administration (AD & Group Policy) and corporate security.
• Knowledge of administering a PBX telephony system; with a general understanding of call routing and configuration concepts.
• Good knowledge of MS Office 365 (including exchange) both in application and administration.
• Excellent verbal and written communication skills.
• Understanding in corporate I.T. security practices.
• Formal experience on service desk practices (ticket logging and asset registers).

About Onebright

Onebright is the UK’s largest private outpatient mental healthcare provider, and in 2024 listed as one of The Sunday Times’ Best Places to Work. Credited for its truly open company culture with new mission, vision and values, management works hard to support employee learning and development whilst providing opportunities for growth and progression.

Each employee is valued and understands their role as individuals, as well as collectively within the organisation, with each empowered to question processes and the way things are done – contributing to the overall growth and success of the business. Onebright continuously works to one common goal - having a happy, engaged, and productive workforce, through investing in our people and a positive communication strategy.

We have boosted our employee benefits, enhanced our flexible working options, committed to regular paid leave for volunteering, built more structured career development pathways and development opportunities. We pride ourselves on having built an open company culture where employees are encouraged to provide regular feedback.

We champion a working environment which promotes the right behaviours to reflect our values; Client-Centred, Integrity, Supportive, Quality & Curious, working together to achieve our main goal, to help people both colleagues and clients alike.

How We Say Thank You

An exciting career is much more than just a salary. We also understand that everyone, regardless of culture, gender identity, religion, ethnicity, age, neurodiversity, or disability status, can contribute to our goal to make our work better for all. Our strength is in our people. So, at Onebright we have a range of benefits that include:

• 23 days holiday with an option to purchase more through our holiday purchase scheme. Plus bank holidays on top.
• When you need support, we rely on our excellent Employee assistance program to help you with your wellbeing.
• A private company pension with Royal London enabling you to keep one eye on the future.
• Your development is critical to our success so giving you access to Continuous Professional Development is always available to you.
• A very useful cash plan to help with those unexpected health issues such as dentist, eye wear or prescriptions and much more.
• Rewards gateway giving you access to an endless list of little perks and savings with retailers.
• Many of our teams are happy to work in a hybrid working pattern so we provide a technology package to keep you connected to your Onebright Team.
• Learning new skills is important so accessing our Onebright L&D platform will engage your enquiring mind.
• We encourage and reward our staff to “Refer Friends & Colleagues” with cash reward when they successfully join us.

At Onebright we like to go further. So we want to ensure that once you get here, you’ll still be going places.

Information to help you in your application.

Onebright is committed to delivering in line with 'safer recruitment' principals and therefore the successful candidate will be required to undertake a credit check and a DBS check (Enhanced or Standard) with the Disclosure and Barring Service (DBS), the cost of which will be met by Onebright. Onebright is committed to adhering to the Equality Act 2010 and provides equal opportunities to all applicants, staff and clients. Should you wish to discuss any adjustment or assistance you might need in the application or interview process, please contact our Recruitment Team and we will organise appropriate support.

Please note, all applicants must be legally entitled to accept and perform work in the UK and we will seek to complete a Right To Work check for all candidates.

For further information please email careers@onebright.com or call the Onebright Recruitment Team on 01904 933519 for more information.