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- Tasks: Manage customer orders and inquiries while ensuring smooth communication and support.
- Company: Join Bosch Rexroth, a leader in hydraulic motion control, dedicated to making the planet better.
- Benefits: Enjoy employee discounts, health opportunities, on-site parking, and a creative work environment.
- Why this job: Be part of a dynamic team that values your input and offers growth in an international setting.
- Qualifications: Customer service experience and proficiency in Microsoft packages are preferred; engineering background is a plus.
- Other info: Must have the right to work in the UK; no sponsorship available.
The predicted salary is between 24000 - 36000 £ per year.
Company Description: At Bosch Rexroth, everything revolves around movement and the success of our customers. With our networked drive and control technologies as well as digital solutions, their machines and systems work efficiently, safely and powerfully. We offer components, system solutions and services for mobile and industrial applications as well as for factory automation. In all areas, we value the know-how and commitment of our employees and enable dynamic careers in an international environment. Around 33,800 people in over 80 countries - and one corporate purpose: "We move industries to make our planet a better place." Do you want to make a difference? Then we look forward to receiving your application to Bosch Rexroth AG.
The Customer Service Representative role will be based at HydraForce Hydraulics in Birmingham, England.
Job Responsibilities:- Efficiently manage designated customer base, liaising with customers regarding orders, delivery enquiries, and providing information to support customers and meet their needs.
- Check and process customer orders/sales orders/prototypes, including inputting orders into the MRP system.
- Resolve price queries with customers or Regional Sales Managers, ensuring quoted prices are implemented.
- Investigate, coordinate, and resolve pricing issues, credits, and invoice issues.
- Manage client accounts, taking steps to grow client spend.
- Liaise with internal departments to ensure timely processing/shipping of orders and resolution of queries.
- Ensure customer handover information is up to date for absences.
- Access customer websites for tasks like downloading orders, confirming shipping dates, and monitoring delivery performance.
- Maintain Business Management System certifications (ISO 9001, 14001, 45001, and PED directive).
- Report customer trends, market information, and feedback to management.
- Manage all aspects of the customer order book, including reporting and feedback.
- Customer service experience preferred.
- Proficiency in Microsoft packages.
- Experience with EDI & MRP systems preferred.
- Background in Engineering/Manufacturing preferred.
- Presentation and project management skills desirable.
- Strong analytical, problem-solving, and communication skills.
- Attention to detail and organizational skills.
- Ability to develop professional relationships and work under pressure.
- Enthusiastic team player with initiative and flexibility.
Your future role offers a variety of interesting tasks, benefits, employee discounts, sports and health opportunities, on-site parking, and room for creativity. You will need to demonstrate your right to work in the UK, as we cannot sponsor international workers for this role. International applicants must have an alternative right to work in the UK.
Customer Service Representative employer: Bosch Group
Contact Detail:
Bosch Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarise yourself with Bosch Rexroth's products and services. Understanding their hydraulic control solutions and how they impact customer operations will help you engage more effectively during interviews.
✨Tip Number 2
Brush up on your knowledge of MRP systems and EDI processes, as these are crucial for the role. Being able to discuss your experience or understanding of these systems can set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've successfully resolved customer issues in the past. Highlighting your problem-solving skills and ability to manage client relationships will demonstrate your fit for the role.
✨Tip Number 4
Show enthusiasm for working in a dynamic, international environment. Expressing your willingness to adapt and collaborate with diverse teams can resonate well with the company's values and culture.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Service Representative at Bosch Rexroth. Tailor your application to highlight relevant experiences that align with the job description.
Highlight Relevant Experience: Emphasise any previous customer service experience you have, especially in engineering or manufacturing contexts. Use specific examples to demonstrate your problem-solving skills and ability to manage client accounts.
Showcase Technical Skills: Mention your proficiency in Microsoft packages and any experience with EDI & MRP systems. If you have worked with Business Management Systems or have knowledge of ISO certifications, be sure to include that as well.
Craft a Strong Cover Letter: Write a compelling cover letter that not only expresses your enthusiasm for the role but also outlines how your skills and experiences make you a perfect fit for Bosch Rexroth. Make it personal and engaging to stand out from other applicants.
How to prepare for a job interview at Bosch Group
✨Know the Company Inside Out
Before your interview, make sure to research Bosch Rexroth and HydraForce thoroughly. Understand their products, services, and corporate values. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Demonstrate Customer Service Skills
As a Customer Service Representative, your ability to handle customer queries is crucial. Prepare examples from your past experiences where you successfully resolved issues or improved customer satisfaction. Highlight your communication skills and problem-solving abilities.
✨Familiarise Yourself with Relevant Systems
Since the role involves using MRP systems and possibly EDI, brush up on your knowledge of these systems. If you have experience with them, be ready to discuss how you've used them in previous roles to manage orders and resolve issues.
✨Showcase Your Team Player Attitude
Bosch Rexroth values collaboration, so be prepared to discuss how you work within a team. Share examples of how you've contributed to team success and how you handle pressure while maintaining a positive attitude.
