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- Tasks: Assist customers with rental needs in-person and over the phone, ensuring excellent service.
- Company: Join Thrifty Car and Van Rental, a leading UK rental company focused on customer satisfaction.
- Benefits: Enjoy 20 days holiday, pension contributions, employee discounts, and potential bonuses.
- Why this job: Kickstart your career in a supportive environment with training and growth opportunities.
- Qualifications: Must be hardworking, detail-oriented, and have a valid driving licence with good customer service skills.
- Other info: Flexible zero-hour contract with opportunities for commission and involvement in exciting events.
This role is a zero-hour contract, we are looking for someone who can be available across the week. Are you looking to start a career in the Car and Van Rental Industry? Whether you have current or prior experience, this could be the perfect opportunity for you! We offer in-the-job training.
In the role of a Rental Agent, your responsibilities involve assisting customers with their rental needs in both in-person and telephone interactions. This position offers potential commission opportunities for successfully upselling our long-term rentals. At Thrifty Car and Van Rental, we are dedicated to providing outstanding customer service and we strive for success by constantly delivering exceptional service to all of our clients.
What can we offer you?
- 20 day holidays plus bank holidays pro-rata
- Contribution to Group Personal Pension Scheme
- Access to our Thrifty Savings platform, an employee discount scheme offering huge savings across multiple retailers
- Sponsored Summer and Christmas events
- Cycle to Work Scheme
- Discounted car hire rates
- Potential to earn bonus payments in addition to your basic salary
About you
- Hardworking individual with the ability to work in a team and independently in a fast-paced environment
- Ability to show great attention to detail
- Ideally, you will have worked in the service industry
- Excellent customer service and communication skills
- Hold a full-valid driving licence for a minimum of 12 months, with no more than 9 points on your DVLA check.
How will your days look?
Your role will involve dealing with customers face to face and on the telephone, completing tasks such as opening and closing rental agreements, locating fleet from other branches, and building rapport with all our customers. You will aspire to go above and beyond to deliver excellent customer service to ensure customer satisfaction. You will get involved with preparing the vehicles for rental and the delivery and collection of vehicles to customers at other branches. You will also take part in conducting daily fleet and vehicle checks.
About us
We have become one of the leading rental companies in the UK thanks to our comprehensive fleet and excellence in customer service. Such growth has brought increased career opportunities and security for each of our employees. As a family business, our people remain at the heart of everything we do.
We offer short- and long-term rentals with a wide range of fleets: economy vehicles to family saloons, estate cars to 4x4s, and an extensive luxury collection, including our elite range and a wide-ranging commercial fleet. We operate in 88 rental locations across the UK, Scotland, and Northern Ireland. Our head office based in Exeter is where our accounts, human resources, insurance, fleet, and car sales departments are. In addition, we operate a central office in High Wycombe where the sales, call centre, and customer service departments are located.
It is easy for us to tell you what life is like at Thrifty and why you would love being a part of our team, but we thought you would like to hear for yourself.
Click here to read some of our success stories.
Locations
Rental Agent in Taunton, Somerset employer: Thrifty Car & Van Rental
Contact Detail:
Thrifty Car & Van Rental Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rental Agent in Taunton, Somerset
✨Tip Number 1
Familiarise yourself with the car and van rental industry. Understanding the basics of how rental agreements work and the types of vehicles available can give you an edge during interviews. Research Thrifty Car and Van Rental specifically to align your knowledge with their services.
✨Tip Number 2
Practice your customer service skills. Since this role heavily involves interacting with customers, consider role-playing scenarios where you handle various customer inquiries or complaints. This will help you demonstrate your communication skills effectively during the interview.
✨Tip Number 3
Be prepared to discuss your availability. As this is a zero-hour contract, showing flexibility in your schedule can make you a more attractive candidate. Think about how you can accommodate the needs of the business throughout the week.
✨Tip Number 4
Highlight any relevant experience in the service industry. Even if you haven't worked in car rentals before, showcasing your ability to provide excellent customer service in previous roles can set you apart. Be ready to share specific examples that demonstrate your skills.
We think you need these skills to ace Rental Agent in Taunton, Somerset
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any roles that required attention to detail. Emphasise skills that align with the responsibilities of a Rental Agent, such as communication and teamwork.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the car and van rental industry. Mention why you want to work for Thrifty specifically and how your background makes you a great fit for the role.
Highlight Availability: Since this is a zero-hour contract, clearly state your availability throughout the week in your application. This shows flexibility and willingness to meet the company's needs.
Showcase Customer Service Skills: In both your CV and cover letter, provide examples of how you've delivered excellent customer service in previous roles. Use specific instances where you went above and beyond to satisfy customers.
How to prepare for a job interview at Thrifty Car & Van Rental
✨Show Your Customer Service Skills
As a Rental Agent, you'll be interacting with customers regularly. Be prepared to share examples of how you've provided excellent customer service in the past. Highlight your ability to handle difficult situations and ensure customer satisfaction.
✨Demonstrate Your Attention to Detail
This role requires a keen eye for detail, especially when completing rental agreements and conducting vehicle checks. During the interview, mention specific instances where your attention to detail made a difference in your previous roles.
✨Be Ready to Discuss Teamwork
Working well in a team is crucial for this position. Prepare to discuss your experiences working collaboratively with others, and how you contribute to a positive team environment. This will show that you can thrive in a fast-paced setting.
✨Know the Company and Its Values
Familiarise yourself with Thrifty Car and Van Rental's mission and values. Understanding their commitment to outstanding customer service will help you align your answers with what they are looking for in a candidate.
