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- Tasks: Join a dynamic team managing incidents and service requests in a fast-paced environment.
- Company: Be part of a rapidly growing technology services provider focused on customer service excellence.
- Benefits: Enjoy hybrid working options and a supportive team culture.
- Why this job: Perfect for tech enthusiasts wanting to make an impact in IT support and service delivery.
- Qualifications: ITIL Foundation Certification preferred; experience in service desk or IT support is a plus.
- Other info: Must be eligible for Security Clearance with a minimum of 5 years UK residency.
The predicted salary is between 23280 - 34520 £ per year.
An exciting opportunity has arisen for a Service Desk Analyst to join a fast-growing technology services provider. This role is perfect for candidates with a passion for customer service, IT support, and service delivery excellence. You will be part of a supportive, dynamic team handling incident management, change coordination and operational reporting.
Key Responsibilities:
- Log and manage incidents and service requests, ensuring full and accurate documentation
- Assess and confirm priority levels, ensuring information is complete and up to standard
- Dispatch tickets to the correct resolver teams and maintain clear ownership until resolution
- Communicate effectively with internal and external stakeholders regarding incident updates, planned maintenance and service interruptions
- Coordinate scheduled and ad-hoc service tasks in line with operational priorities
- Support reporting and change management processes
- Contribute to monthly reviews, performance reports, and service metrics tracking
- Collaborate with various internal functions to deliver contracted and ad-hoc managed services
- Escalate service concerns promptly and maintain consistent productivity
Requirements:
- ITIL Foundation Certification is highly desirable
- Some experience in a service desk or IT customer support environment
- An understanding of service desk procedures and ticketing systems
- Enthusiastic and self-motivated with a genuine interest in service delivery
- Strong communicator with professional telephone and written skills
- Excellent problem-solving skills and ability to stay calm under pressure
- Familiarity with change control and operational data centre tasks is an advantage
Monday - Friday (09:00 - 17:30) with hybrid working options after training/probation. Please note; you must be eligible for Security Clearance (minimum 5 years UK residency).
Service Desk Analyst in Corsham employer: Context
Contact Detail:
Context Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst in Corsham
✨Tip Number 1
Familiarise yourself with ITIL principles, as having an ITIL Foundation Certification is highly desirable for this role. Consider brushing up on your knowledge of service desk procedures and ticketing systems to demonstrate your understanding during the interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've effectively communicated with stakeholders in previous roles. Highlight any experiences where you managed incidents or resolved customer issues to illustrate your problem-solving abilities.
✨Tip Number 3
Research the company and its services thoroughly. Understanding their operational priorities and the technology they use will help you tailor your responses during interviews and show that you're genuinely interested in contributing to their success.
✨Tip Number 4
Prepare for potential scenario-based questions that assess your ability to handle pressure and manage incidents. Think about how you would prioritise tasks and communicate updates to stakeholders in a fast-paced environment.
We think you need these skills to ace Service Desk Analyst in Corsham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support and customer service. Emphasise any previous roles where you managed incidents or worked with ticketing systems, as these are key for the Service Desk Analyst position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your ITIL Foundation Certification if you have it, and explain how your skills align with the responsibilities listed in the job description.
Highlight Communication Skills: Since effective communication is crucial for this role, provide examples in your application of how you've successfully communicated with stakeholders in past positions. This could include handling customer queries or coordinating with teams.
Showcase Problem-Solving Abilities: Include specific instances where you've demonstrated strong problem-solving skills, especially under pressure. This will help illustrate your capability to handle the demands of a Service Desk Analyst.
How to prepare for a job interview at Context
✨Show Your Customer Service Passion
Make sure to highlight your enthusiasm for customer service during the interview. Share specific examples of how you've gone above and beyond to assist customers in previous roles, as this will resonate well with the company's focus on service delivery excellence.
✨Demonstrate IT Knowledge
Brush up on your ITIL Foundation concepts and be prepared to discuss your understanding of service desk procedures and ticketing systems. Showing that you have a solid grasp of these areas will help you stand out as a knowledgeable candidate.
✨Communicate Clearly
Since effective communication is key in this role, practice articulating your thoughts clearly and concisely. Be ready to explain how you would keep stakeholders informed about incident updates and service interruptions, as this is crucial for the position.
✨Problem-Solving Scenarios
Prepare for potential problem-solving scenarios that may come up during the interview. Think of examples where you've successfully resolved issues under pressure, as this will demonstrate your ability to stay calm and effective in challenging situations.
