Customer Service Assistant (Games)
Customer Service Assistant (Games)

Customer Service Assistant (Games)

Part-Time No home office possible
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At a Glance

  • Tasks: Run skill games and provide top-notch customer service in a fun theme park setting.
  • Company: HB Leisure is a global leader in skilled games, operating in 29 countries and over 150 attractions.
  • Benefits: Enjoy competitive pay, flexible hours, bonuses, discounts, and access to wellbeing resources.
  • Why this job: Experience a vibrant work culture while developing skills and travelling to amazing locations worldwide.
  • Qualifications: Great communication skills, positive attitude, reliable, and available on weekdays and weekends.
  • Other info: Part-time role with opportunities for seasonal work and travel.

Join to apply for the Customer Service Assistant (Games) role at HB Leisure Ltd. HB Leisure is the global leader in skilled games and amusements, operating in 29 countries and over 150 theme parks and attractions, in partnership with key industry players. We have exciting opportunities for Customer Service Assistants (Games Host) to join our vibrant team.

We like to do things differently here at HB Leisure; we don’t just open doors to a career in the leisure industry, but we also offer the opportunity to travel the globe to experience working in our other incredible locations! If a desk isn’t for you, then you are for us, so why don’t you join us working in a fun theme park environment and develop skills that will be recognised throughout your career!

As a Customer Service Assistant (Games Host), you will be responsible for running our skill games whilst delivering excellent customer service to our guests and ensuring that they have as much fun as possible playing our games!

In return we will offer you:

  • Competitive rates of pay
  • Daily Bonus Scheme
  • Flexible working hours
  • Recommend A Friend Bonus (Subject to T&C's)
  • Winter Opportunities between your Seasonal Contract
  • Discounts to hundreds of top retailers
  • Unlimited access to wellbeing resources such as a virtual GP service, 24/7 employee assistance programme providing professional support and advice, and a virtual gym hosting a range of free online workouts.
  • Great career possibilities which include the opportunities to travel the globe (Asia, Europe, Dubai, USA, etc.) and work in some of the world’s most amazing locations

Person Specification:

  • Great customer service, communication skills and a positive, outgoing personality
  • Honest, reliable and a responsible individual with strong work ethic
  • Able to offer good availability on weekdays and weekends (including bank holidays)
  • Be able to follow instructions and comply with all company standards
  • Have reliable transportation - due to the location of the site

Seniority level: Entry level

Employment type: Part-time

Job function: Other

Industries: Consumer Services

Customer Service Assistant (Games) employer: HB Leisure Ltd.

At HB Leisure Ltd, we pride ourselves on being a vibrant and dynamic employer that offers exciting opportunities for growth and travel within the leisure industry. Our fun-filled work environment at theme parks allows you to develop valuable skills while enjoying competitive pay, flexible hours, and a range of wellbeing resources. Join us to experience a career that not only promises adventure but also fosters personal and professional development in some of the world's most amazing locations.
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Contact Detail:

HB Leisure Ltd. Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Customer Service Assistant (Games)

✨Tip Number 1

Familiarise yourself with the games and attractions offered by HB Leisure. Understanding the products you’ll be working with will not only help you engage with customers but also show your enthusiasm for the role during any discussions.

✨Tip Number 2

Highlight your customer service experience in conversations. Be ready to share specific examples of how you've provided excellent service in the past, as this is crucial for a Customer Service Assistant role.

✨Tip Number 3

Demonstrate your outgoing personality during any interactions. Since the role requires a positive attitude, showing your friendly nature can make a great impression on recruiters.

✨Tip Number 4

Be flexible with your availability. Make it clear that you can work on weekends and bank holidays, as this is often a requirement for roles in theme parks and can set you apart from other candidates.

We think you need these skills to ace Customer Service Assistant (Games)

Excellent Customer Service Skills
Strong Communication Skills
Positive and Outgoing Personality
Reliability and Responsibility
Ability to Follow Instructions
Strong Work Ethic
Flexibility in Availability
Teamwork and Collaboration
Problem-Solving Skills
Adaptability to Different Situations
Basic Knowledge of Games and Amusements
Time Management Skills
Interpersonal Skills

Some tips for your application 🫡

Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Service Assistant (Games Host) at HB Leisure. Highlight your customer service skills and any relevant experience in your application.

Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your communication skills, positive attitude, and any previous roles in customer service or entertainment.

Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you want to work in a fun theme park environment and how you can contribute to creating memorable experiences for guests.

Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.

How to prepare for a job interview at HB Leisure Ltd.

✨Show Your Enthusiasm for Games

Since the role is centred around games and customer interaction, express your passion for gaming. Share any relevant experiences or favourite games that highlight your enthusiasm and understanding of the industry.

✨Demonstrate Excellent Customer Service Skills

Prepare examples of how you've provided outstanding customer service in the past. Highlight situations where you resolved issues or made a customer's experience memorable, as this role heavily relies on delivering fun and engaging service.

✨Be Ready to Discuss Availability

The job requires flexibility with working hours, including weekends and bank holidays. Be prepared to discuss your availability openly and show that you're willing to adapt to the needs of the business.

✨Research HB Leisure

Familiarise yourself with HB Leisure's operations and values. Understanding their global presence and commitment to customer satisfaction will help you align your answers with their expectations during the interview.

Customer Service Assistant (Games)
HB Leisure Ltd.
H
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