Conference & Banqueting Manager

When you join the Sheraton family, you become a member of its global community. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you are a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton.

We are currently recruiting for a Banqueting Manager to join our award-winning Food & Beverage team at the Sheraton Grand Hotel & Spa. As the largest 5-star hotel, we also have the biggest banqueting and meeting facilities of any hotel in Edinburgh with a capacity of up to 500.

Role: Effectively monitor the daily operations of the Banqueting Department, including providing support and guidance to fellow Banqueting associates to ensure a successful and effective operation ending in a positive guest experience.

Essential Functions:

• Review all written communication, i.e., daily/weekly banqueting event orders to determine appropriate staffing levels, room/station assignments, décor and enhancements.
• Communicate all changes within the Banqueting Department to other departments and make adjustments accordingly.
• Responsible for maintaining a strong client relationship and ensuring that all convention specifications are communicated to and executed by all hotels operating departments.
• Maintain constant communication with the Events Team as it applies to the client at hand.
• Responsible for the appropriate and timely set up of all functions and meetings while maintaining standards of food, beverage and meeting specifications.
• Communicate all daily activities, in person or by log, to the other banqueting associates to ensure smooth transition and follow-up from one function to another.
• Responsible for the development and maintenance of all policies, procedures and quality standards within the department.
• Responsible for the development and implementation of a training plan to ensure a high quality presentation and level of customer service within the banquet service/function staff.
• Manage the inventory and control of facilities/equipment.
• Maintain a high level of service by constantly training and coaching all direct reports and associates.
• Instigate and monitor opening and closing procedures for banqueting supervisors/lead servers.
• Responsible for monthly scheduling/forecasting for payroll/expenses for the department.

Requirements:

• At least 5 years' experience within a large volume F&B/Banqueting Department within a 5-star environment, with supervisory/management experience required.
• Flexible approach to working hours and a desire to continually improve our product.
• Good communication skills, both verbal and written.
• Well developed computer skills and ability to analyze and prepare data/figures.
• Working knowledge of types of room set-ups, capacities, relation to type of event, etc.
• Excellent Customer Service skills, preferably at 5* level.
• Excellent interpersonal skills, sales-related skills & organizational/supervisory qualities.
• Exceptional food and beverage knowledge and pricing.
• Significant experience in operating Conference and Banqueting and good local knowledge of the surrounding area.

Benefits:

• A competitive salary, bonus and private medical insurance.
• 28 days holiday each year, including bank holidays, increasing up to a maximum of 33 days (pro rata) after further service.
• Worldwide employee and friends & family hotel room rates plus hotel and spa experiences as part of your induction.
• 50% off all F&B outlets within the hotel and 20% F&B discount in other Marriott hotels.
• Discounts off your supermarket shop, other shopping and experiences through our Marriott Benefit Hub.
• 50% off Spa Treatments and £50 gym membership within our One Spa.
• 24/7 employee healthcare plan with access to Mental Healthcare first aiders.
• Refer a friend to work with us and receive a £500 bonus.
• Opportunities for career progression and to transfer around the world.
• Many more benefits, however most importantly, we will help you grow and develop you as an individual.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.