Customer Service Executive

Customer Service Executive

Sudbury Full-Time 28800 - 43200 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Engage with customers via phone and email, providing updates and resolving issues.
  • Company: Join a supportive team in Sudbury focused on customer satisfaction and growth.
  • Benefits: Enjoy a positive work environment with opportunities for personal development.
  • Why this job: Be part of a long-standing team that values excellent service and customer loyalty.
  • Qualifications: Must have strong Excel skills, including VLOOKUPs and Pivot Tables.
  • Other info: Ideal for those looking to grow in a stable and friendly workplace.

The predicted salary is between 28800 - 43200 £ per year.

Just Recruitment is working with a great company in Sudbury, offering a stable team and positive working environment. They are looking for a Customer Services Executive to join their long-standing team.

As the Customer Service Executive, you will deal directly with customers by phone or email providing stock updates, pricing and delivery information. You will provide excellent customer service and promote this idea throughout the organisation. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.

To be considered for this role you must have excellent Excel skills, including VLOOKUP's and Pivot Tables.

Key Responsibilities
  • Improve customer service experience, create engaged customers and facilitate organic growth
  • Take ownership of customers issues and follow problems through to resolution
  • Set a clear mission and deploy strategies focused towards that mission
  • Develop service procedures, policies and standards
  • Keep accurate records and document customer service actions and discussions
  • Analyse statistics and compile accurate reports
  • Review order input, both for accuracy and to understand our customers business & requirements
  • Manage office holidays and ensure cover in place
Key Candidate Requirements
  • Proven working experience as a Customer Service Executive

Customer Service Executive employer: Just Recruitment Group

Join a supportive and dynamic team in Sudbury, where your role as a Customer Service Executive will be valued and recognised. With a strong emphasis on employee growth and a commitment to fostering a positive work culture, this company offers excellent benefits and opportunities for professional development, ensuring you can thrive while delivering exceptional service to customers.
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Contact Detail:

Just Recruitment Group Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Customer Service Executive

✨Tip Number 1

Familiarise yourself with the company’s values and customer service philosophy. This will help you align your approach during interviews and demonstrate that you’re a good fit for their team.

✨Tip Number 2

Brush up on your Excel skills, especially VLOOKUPs and Pivot Tables. Consider doing a quick online course or tutorial to ensure you're confident in these areas, as they are crucial for the role.

✨Tip Number 3

Prepare examples of how you've handled customer issues in the past. Think about specific situations where you improved customer satisfaction or resolved complaints effectively, as these will showcase your problem-solving skills.

✨Tip Number 4

Research common customer service metrics and be ready to discuss how you can contribute to improving them. Understanding key performance indicators will show your commitment to enhancing customer experience.

We think you need these skills to ace Customer Service Executive

Excellent Communication Skills
Customer Relationship Management
Problem-Solving Skills
Attention to Detail
Proficiency in Microsoft Excel (including VLOOKUP and Pivot Tables)
Data Analysis
Time Management
Organisational Skills
Ability to Work Under Pressure
Team Collaboration
Adaptability
Conflict Resolution
Record Keeping
Customer Service Excellence

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Emphasise your skills in Excel, particularly VLOOKUPs and Pivot Tables, as these are crucial for the role.

Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've improved customer experiences in previous roles and how you can contribute to the company's goals.

Highlight Key Skills: In your application, clearly outline your skills related to customer service, problem-solving, and data analysis. Use bullet points for clarity and ensure you mention your ability to handle customer issues effectively.

Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential in a customer service role.

How to prepare for a job interview at Just Recruitment Group

✨Showcase Your Customer Service Skills

Be prepared to discuss specific examples of how you've handled customer inquiries or complaints in the past. Highlight your ability to resolve issues efficiently and maintain a positive attitude, as this is crucial for the role.

✨Demonstrate Excel Proficiency

Since the job requires excellent Excel skills, brush up on your knowledge of VLOOKUPs and Pivot Tables. Be ready to explain how you've used these tools in previous roles to analyse data or improve processes.

✨Understand the Company Culture

Research the company’s values and work environment. During the interview, express how your personal values align with theirs and how you can contribute to maintaining a positive atmosphere within the team.

✨Prepare Questions for the Interviewer

Have a few thoughtful questions ready to ask the interviewer about the team dynamics, customer service strategies, or growth opportunities within the company. This shows your genuine interest in the role and helps you assess if it's the right fit for you.

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