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- Tasks: Help customers manage missed mortgage payments and provide support for financial difficulties.
- Company: Join a dynamic team in a leading financial services company based in London.
- Benefits: Enjoy hybrid work, generous holiday, private medical cover, and gym discounts.
- Why this job: Make a real impact by supporting customers while developing your career in finance.
- Qualifications: No specific experience required; just a passion for helping others and strong communication skills.
- Other info: Located just a 5-minute walk from Liverpool Street Station, with a vibrant office culture.
The predicted salary is between 36000 - 64000 £ per year.
Location: London Hybrid 2-3 days a week in office, 5-minute walk from Liverpool Street Station
Salary: Up to £46,000 depending on experience
Hours: Monday to Friday 9 am to 5:30 pm
Benefits:
- Pension 8% employer contribution
- 25 days holiday rising by one day every three full calendar years to a max of 30 plus bank and public holidays
- Holiday purchase scheme
- Private medical cover
- Group income protection
- Life Assurance
- Yulife 24/7 Access to a doctor
- Season ticket loan - interest-free loan up to £10,000 for a rail ticket or parking season ticket once probation passed
- Professional membership fees - paid for by the company if relevant to the role being performed
- Cycle to work scheme
- Gym health centre discounts or corporate gym membership with one set provider
- Personal dental cover
- Personal life insurance cover
The purpose of this role is to manage the collection of missed and outstanding mortgage payments from specialist mortgage customers, ensuring any customers experiencing financial difficulty are managed and supported in line with company policy and procedure.
Responsibilities:
- To be the first contact point for specialist mortgage customers and/or their authorised representatives on any current or impending payment issues.
- To manage missed payments.
Mortgage Collections Officer employer: Stellar Select
Contact Detail:
Stellar Select Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mortgage Collections Officer
✨Tip Number 1
Familiarise yourself with the mortgage industry and current trends. Understanding the challenges faced by customers in financial difficulty will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with professionals in the finance and mortgage sectors. Attend industry events or join relevant online forums to connect with others who can provide insights or even refer you to opportunities.
✨Tip Number 3
Prepare for role-specific scenarios that may come up in interviews. Think about how you would handle difficult conversations with customers and be ready to discuss your approach to conflict resolution.
✨Tip Number 4
Research StudySmarter's values and culture. Tailoring your conversation to align with our mission and demonstrating how you can contribute to our team will make a strong impression during the interview process.
We think you need these skills to ace Mortgage Collections Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Mortgage Collections Officer. Tailor your application to highlight relevant experience in managing collections and supporting customers.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your experience in mortgage collections or related fields. Use bullet points to make it easy to read, and quantify your achievements where possible.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific skills that align with the job, such as communication and problem-solving abilities, and provide examples of how you've successfully managed similar situations in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial in a role that involves managing financial matters.
How to prepare for a job interview at Stellar Select
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Mortgage Collections Officer. Familiarise yourself with the processes involved in managing missed payments and how to support customers facing financial difficulties.
✨Show Empathy and Communication Skills
Since this role involves dealing with customers who may be stressed about their financial situations, demonstrate your ability to communicate effectively and empathetically. Prepare examples from your past experiences where you've successfully handled sensitive conversations.
✨Research the Company
Take some time to research the company’s values, culture, and any recent news. This will not only help you tailor your answers but also show your genuine interest in the organisation during the interview.
✨Prepare Questions
Have a list of thoughtful questions ready to ask at the end of the interview. This could include inquiries about the team structure, training opportunities, or how success is measured in the role. It shows that you are engaged and serious about the position.
