Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage customer service experiences and ensure homes are defect-free before customer move-ins.
- Company: Join Keepmoat, a leading homebuilder known for its commitment to customer service excellence.
- Benefits: Enjoy a company car or allowance, flexible working options, and a supportive team environment.
- Why this job: Be part of a dynamic team focused on enhancing customer satisfaction in the homebuilding industry.
- Qualifications: Experience in customer care within housebuilding is essential; a full UK driving license is required.
- Other info: This role involves site visits across Sheffield, Leeds, and Bradford, making it perfect for those who love variety.
The predicted salary is between 36000 - 60000 £ per year.
Main Responsibilities
We have an exciting opportunity for a Customer Liaison Manager to join our Customer Care team within our Yorkshire West region, which covers the Sheffield/Leeds/Bradford areas. Due to the nature of the role, the candidate will spend the majority of their time at allocated sites, ensuring our homes are defect free before and after our customers move into their new home. Reporting into the Customer Services Director, the successful candidate will manage and continually improve the Customer Service experience for Keepmoat customers to support our ambitions to maintain our 5-star builder and a leader in Customer Service in the homebuilding industry.
They will carry out quality control inspections across dedicated sites, liaising with internal and external stakeholders to ensure completion of agreed defect rectification. This is an exciting time to join this Customer Care team, as they are on an exciting journey to increase customer service standards across the region. We are looking for someone who wants to make a difference in improving the customer experience here at Keepmoat.
The Customer Liaison Manager will also record the results of the inspections and report back to stakeholders on outcomes, attending and chairing weekly sales and construction meetings, attending NHBC claim investigations as and when required, ensuring all findings are recorded in the appropriate systems.
HS&S Responsibilities
To take care of your own health and safety and that of others who may be affected by your work and adhere to the Keepmoat Health, Safety and Sustainability standards.
Skills, knowledge & experience
We are looking for someone who embodies our Keepmoat values; a straightforward and friendly team player who has experience in a similar role with a housebuilder. They will be creative and used to using their organisational and planning skills within a Customer Care environment, with a first class understanding of the expected fit and finish of a new home. Passionate about providing the highest quality customer care, the successful candidate will have a strong customer facing experience coupled with a delivery focus.
They will be a collaborative team player, with experience communicating with different stakeholders and the ability to manage internal and external stakeholders to ensure a quality customer experience. Experience within a similar role in the housebuilding/construction industry (Customer Relationships Manager, Quality Assurance Inspector etc.) is essential, as well as the desire and ability to work between allocated sites. A full UK driving license is required to be able to do so, and a company car or car allowance will be provided.
If this sounds like you, please apply now. As the above is not an exhaustive list of responsibilities, for more information including a full job description and person specification, please contact us.
Customer Liaison Manager employer: Keepmoat Homes
Contact Detail:
Keepmoat Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Liaison Manager
✨Tip Number 1
Familiarise yourself with Keepmoat's values and mission. Understanding what drives the company will help you align your responses during interviews and demonstrate that you're a good cultural fit.
✨Tip Number 2
Network with current or former employees in similar roles. They can provide insights into the company culture and expectations, which can be invaluable when preparing for interviews.
✨Tip Number 3
Prepare specific examples from your past experience that showcase your customer service skills and ability to manage stakeholder relationships. Tailoring these examples to the housebuilding industry will make them even more relevant.
✨Tip Number 4
Research common challenges faced in customer care within the construction industry. Being able to discuss these challenges and how you would address them can set you apart from other candidates.
We think you need these skills to ace Customer Liaison Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and the housebuilding industry. Emphasise any roles where you've managed customer relationships or conducted quality control inspections.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer care and your understanding of the homebuilding sector. Mention specific examples of how you've improved customer experiences in previous roles.
Highlight Relevant Skills: In your application, clearly outline your organisational and planning skills, as well as your ability to communicate effectively with various stakeholders. These are key attributes for the Customer Liaison Manager role.
Showcase Your Values: Demonstrate how you embody Keepmoat's values in your application. Use examples from your past experiences to illustrate your straightforwardness, friendliness, and teamwork abilities.
How to prepare for a job interview at Keepmoat Homes
✨Showcase Your Customer Care Experience
Make sure to highlight your previous experience in customer care, especially within the housebuilding or construction industry. Be prepared to discuss specific examples of how you've improved customer experiences in past roles.
✨Demonstrate Your Stakeholder Management Skills
Since the role involves liaising with various stakeholders, be ready to share instances where you've successfully managed relationships with both internal and external parties. This will show your ability to navigate complex interactions effectively.
✨Prepare for Quality Control Discussions
Familiarise yourself with quality control processes relevant to the homebuilding sector. You might be asked about how you would conduct inspections and what standards you believe are essential for defect-free homes.
✨Emphasise Your Team Player Attitude
Keepmoat values collaboration, so be sure to convey your ability to work well within a team. Share examples of how you've contributed to team success and supported colleagues in achieving common goals.
