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- Tasks: Manage customer orders and ensure timely fulfilment while solving operational issues.
- Company: IFF is a global leader in taste, scent, and nutrition, promoting diversity and inclusion.
- Benefits: Enjoy a full-time role with opportunities for training and professional growth.
- Why this job: Join a collaborative team that values your uniqueness and fosters continuous improvement.
- Qualifications: Bachelor's degree and 2-3 years in Customer Service or Supply Chain required.
- Other info: Fluent English and knowledge of SAP and MS Office tools are essential.
The predicted salary is between 28800 - 43200 £ per year.
The role is responsible for the end-to-end Order To Cash process in order to ensure on-time order fulfilment in Business-to-Business support at country or regional level including sales order management of domestic, export and consignment, customer complaint coordination, operational problem solving, timely follow-up of order fulfilment with cross functional collaboration and proactive communication with customers, and implementing work process enhancement via best practice sharing in the team.
Responsibilities:
- Manage customer orders including domestic, export and consignment orders based on Sarbanes-Oxley Act compliance policy: order entry, order confirmation, invoice issuance and order follow-up till good delivery to customers inclusive documentation and problem solving if any.
- Process a credit note or a debit note related to a sales order or customer complaint.
- Coordinate customer complaints and service cases related to a sales order.
- Respond to customer’s inquiry in a timely and accurate manner.
- Build a strong partnership with internal and external stakeholders.
- Implement and/or optimize work processes, techniques and systems; share knowledge (best practice) and contribute to continuous improvement in Order to Cash process.
- Support internal/external audit as needed.
Requirements:
- Bachelor’s degree (no specific major fields required).
- 2-3 years' experience in Customer Service or Supply Chain of business to business.
- Knowledge in domestic and international trade.
- Expert knowledge of MS Office tools.
- Knowledge in SAP.
- Fluent business English communication skills.
- Effective communication skills across all levels of the organization.
- Highly collaborative and team player.
- Cross cultural awareness.
Training / Certifications:
- SAP training.
- Microsoft Office tools training (Word, Excel, PowerPoint).
- Incoterm and Payment Term training.
We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.
Customer Service Representative employer: IFF
Contact Detail:
IFF Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarise yourself with the Order To Cash process, as this is a key responsibility for the Customer Service Representative role. Understanding the steps involved will help you demonstrate your knowledge during interviews and show that you're ready to hit the ground running.
✨Tip Number 2
Brush up on your SAP skills, as this software is mentioned in the job requirements. If you have experience with it, be prepared to discuss specific instances where you've used it effectively in past roles.
✨Tip Number 3
Highlight your experience in managing customer complaints and service cases. Prepare examples of how you've successfully resolved issues in the past, as this will showcase your problem-solving abilities and customer-centric approach.
✨Tip Number 4
Emphasise your collaborative skills, as the role requires working closely with various stakeholders. Think of examples where you've worked in a team to achieve a common goal, and be ready to share these stories during your interview.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Customer Service Representative position. Tailor your application to highlight relevant experiences that align with these duties.
Highlight Relevant Experience: Emphasise your previous experience in customer service or supply chain roles. Use specific examples to demonstrate your skills in order management, problem-solving, and effective communication.
Showcase Your Skills: Make sure to mention your proficiency in MS Office tools and any experience with SAP. Highlight your ability to work collaboratively and your cross-cultural awareness, as these are important for the role.
Craft a Strong Cover Letter: Write a compelling cover letter that explains why you are a great fit for the role. Discuss your passion for customer service and how your unique background can contribute to IFF's goals.
How to prepare for a job interview at IFF
✨Understand the Order To Cash Process
Familiarise yourself with the end-to-end Order To Cash process, as this is a key responsibility of the role. Be prepared to discuss how you have managed customer orders in the past and any relevant experience you have with sales order management.
✨Showcase Your Problem-Solving Skills
Since the role involves operational problem solving and coordinating customer complaints, think of specific examples where you've successfully resolved issues. Highlight your approach to finding solutions and how you communicated with customers during these situations.
✨Demonstrate Effective Communication
Effective communication is crucial for this position. Prepare to discuss how you have built strong partnerships with internal and external stakeholders. Practice articulating your thoughts clearly and confidently, as well as listening actively during the interview.
✨Highlight Your Collaborative Spirit
This role requires a highly collaborative team player. Be ready to share experiences where you worked effectively within a team, especially in cross-functional settings. Emphasise your ability to share knowledge and contribute to continuous improvement initiatives.
