Contact Center Operator I - Jefferson New Jersey-Stratford
Contact Center Operator I - Jefferson New Jersey-Stratford

Contact Center Operator I - Jefferson New Jersey-Stratford

Stratford-upon-Avon Full-Time No home office possible
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At a Glance

  • Tasks: Respond to calls and coordinate service requests for efficient transport.
  • Company: Join Aramark, a global leader in food and facilities services.
  • Benefits: Enjoy medical, dental, vision, and flexible work options.
  • Why this job: Make a positive impact while developing new skills in a supportive environment.
  • Qualifications: Previous dispatch experience preferred; strong communication and software skills required.
  • Other info: Flexible hours including evenings and weekends; uniforms may be required.

The Dispatcher is responsible for responding to inbound calls and requests for service needs by allocating the accurate resources to facilitate the transport of goods and services. Essential functions and responsibilities of the position may vary by Aramark location based on client requirements and business needs.

COMPENSATION: The Hourly rate for this position is $18.60 to $18.60. This is Aramark's good faith and reasonable estimate of the compensation for this position as of the time of posting.

BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works.

There is no predetermined application window for this position; the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all applicable laws, including, but not limited to all applicable Fair Chance Ordinances and Acts.

Job Responsibilities:

  • Performs and coordinates a variety of duties related to dispatch and scheduling
  • Responsible for receiving calls for service; prioritises and coordinates the service requests
  • Works closely with management and the dispatch team to communicate needs and ensure timely guest service
  • Handles and maintains all records and documentation of service requests; uses software to log activity
  • Provides customer service and maintains a friendly and effective demeanor toward customers, guests, clients, and co-workers
  • Other duties and tasks as assigned by manager

This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective equipment (PPE).

Qualifications:

  • Previous experience in transportation dispatch or related field preferred
  • Must have a solid understanding of software applications
  • Demonstrates strong social skills, accuracy, and attention to detail
  • Proven interpersonal and communication skills, both written and verbal
  • Must be available to work flexible hours including evenings and weekends

Contact Center Operator I - Jefferson New Jersey-Stratford employer: Aramark Corporation

Aramark is an exceptional employer that prioritises employee growth and well-being, offering comprehensive benefits including medical, dental, and retirement plans. With a strong commitment to service and community, our work culture fosters collaboration and support, making it an ideal environment for those seeking meaningful employment in Jefferson, New Jersey. Join us to develop your skills and make a positive impact while enjoying a flexible work schedule and a friendly team atmosphere.
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Contact Detail:

Aramark Corporation Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Contact Center Operator I - Jefferson New Jersey-Stratford

✨Tip Number 1

Familiarise yourself with the software applications commonly used in dispatch roles. Being able to demonstrate your proficiency in these tools during the interview can set you apart from other candidates.

✨Tip Number 2

Highlight any previous experience in customer service or dispatching when networking. Reach out to current or former employees at Aramark on platforms like LinkedIn to gain insights and potentially get a referral.

✨Tip Number 3

Prepare for situational questions that may arise during the interview. Think of examples where you've successfully prioritised tasks or handled difficult customer interactions, as these are key skills for a Contact Center Operator.

✨Tip Number 4

Show your flexibility and willingness to work varied hours, including evenings and weekends. This is crucial for the role, so be ready to discuss your availability openly during the interview.

We think you need these skills to ace Contact Center Operator I - Jefferson New Jersey-Stratford

Customer Service Skills
Communication Skills
Attention to Detail
Dispatch Coordination
Problem-Solving Skills
Time Management
Software Proficiency
Interpersonal Skills
Record Keeping
Flexibility in Working Hours
Team Collaboration
Prioritisation Skills

Some tips for your application 🫡

Understand the Role: Read through the job description carefully to understand the responsibilities and qualifications required for the Contact Center Operator I position. Tailor your application to highlight relevant experience in dispatch, customer service, and software proficiency.

Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your previous experience in transportation dispatch or related fields. Emphasise your communication skills, attention to detail, and any relevant software applications you are familiar with.

Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and how your skills align with Aramark's mission. Mention specific examples of how you've successfully handled service requests or provided excellent customer service in past roles.

Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.

How to prepare for a job interview at Aramark Corporation

✨Know the Role

Familiarise yourself with the responsibilities of a Contact Center Operator. Understand the importance of dispatching and scheduling, as well as how to prioritise service requests effectively.

✨Showcase Your Communication Skills

Since this role requires strong interpersonal skills, be prepared to demonstrate your ability to communicate clearly and effectively. Use examples from past experiences where you successfully handled customer interactions.

✨Highlight Relevant Experience

If you have previous experience in transportation dispatch or a related field, make sure to discuss it. Share specific instances where you used software applications to log activities or manage service requests.

✨Be Ready for Flexibility

This position may require working evenings and weekends. Be honest about your availability and express your willingness to adapt to the needs of the team and the business.

Contact Center Operator I - Jefferson New Jersey-Stratford
Aramark Corporation
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  • Contact Center Operator I - Jefferson New Jersey-Stratford

    Stratford-upon-Avon
    Full-Time

    Application deadline: 2027-07-09

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    Aramark Corporation

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