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- Tasks: Be the go-to person for customer queries and manage finance quotes and contracts.
- Company: Join MAN Financial Services, a leader in financial solutions with a supportive culture.
- Benefits: Enjoy perks like a pension scheme, life insurance, retail discounts, and career development.
- Why this job: Gain valuable experience in a collaborative environment while making a real impact.
- Qualifications: Customer-focused, organised, diligent, team player, and solutions-oriented mindset required.
- Other info: Full training provided; flexible workplace culture that values diversity and inclusion.
The predicted salary is between 28800 - 43200 £ per year.
We are excited to offer the opportunity to join our Operations Department as Customer Contract Coordinator. This is a brilliant opportunity to gain a broad picture of our business, as you collaborate closely with all departments across MAN Financial Services UK Ltd, MAN Truck & Bus UK Ltd, and the wider group. With full training and ongoing support provided by both the team and the Operations Manager, this is an excellent chance to grow and thrive in a supportive and engaging environment.
In this role you will:
- Serve as the first point of contact for both internal and external customers via telephone, email, and written correspondence.
- Provide timely and accurate finance quotes for the full range of financial products, ensuring alignment with KPIs and SLAs.
- Generate contractual documents for all financial products in accordance with company procedures, ensuring accuracy.
- Process signed contract documents in the system and handle payment of vehicle invoices, including maintaining Salesforce and other company records.
- Process approved requests for early settlements, terminations, insurance losses, and any contractual changes, ensuring that system records and tracker spreadsheets accurately reflect these updates.
- Proactively manage the end-of-lease process for all vehicles, including customer communication to ensure timely returns and/or terminations as needed.
About you:
- Customer focussed - enthusiastic about delivering an exceptional service through pro-active communication.
- Organised - able to simultaneously track and progress multiple cases.
- Diligent - accurately conduct a range of administrative duties.
- Team player - work as part of a team, supporting one another to ensure our customers receive a fantastic service.
- Solutions orientated - the desire to overcome hurdles and the ability to identify solutions.
If you’re interested in this role we’d love to hear from you.
Next steps:
If you like the sound of this position, please apply today. A member of the MAN Financial Services Recruitment team will contact you to discuss your application. If you are successful at that stage, you will be invited to have a conversation with the hiring manager.
We understand that every candidate is unique, and we strive to accommodate your needs. If you require any adjustments during the application process, please reach out to our Recruitment Team, we’ll be happy to discuss these with you.
As a company, we are committed to protecting the privacy and security of your personal information. Our recruitment privacy notice details how information is collected, processed and how long it is retained for. For more information, please visit the MAN Financial Services UK website and head to the recruitment privacy statement, found at the bottom of our homepage.
Working for MAN Financial Services is not just about the job. It’s about you too, and this is where the company goes the extra mile and provides an excellent benefits package which includes a pension scheme, complementary life insurance, financial incentive schemes and discounts on major retail outlets including groceries.
At MAN Financial Services we invest considerably in colleague development, and you can expect to receive comprehensive training and career progression not only in the UK but throughout our Global organisation.
We have a strong and supportive culture, where each individual is seen, respected and has the potential to contribute. We trust each other to act and make decisions, and we believe in a more flexible future workplace based on individual needs. For us, diversity and inclusion is a strategic necessity. By having colleagues with the widest possible range of skills, knowledge, backgrounds, and experiences, we ensure we have the right people and together with an inclusive corporate culture, this drives our business forward.
We want our colleagues to feel proud and happy to work for us, no matter where they are from or who they are, and we strive to achieve an inclusive and family-friendly environment for everyone.
MAN Financial Services is dedicated to delivering exceptional products and services to our customers and the successful candidate will reflect our core values; CUSTOMER FIRST, RESPECT, ELIMINATION OF WASTE, RESPONSIBILITY and TEAM SPIRIT in all we do.
Customer Contracts Coordinator employer: Man
Contact Detail:
Man Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Contracts Coordinator
✨Tip Number 1
Familiarise yourself with the financial products offered by MAN Financial Services. Understanding these products will help you provide accurate quotes and demonstrate your knowledge during the interview.
✨Tip Number 2
Brush up on your customer service skills. Since this role is customer-focused, think of examples from your past experiences where you delivered exceptional service or resolved issues effectively.
✨Tip Number 3
Prepare to discuss how you manage multiple tasks simultaneously. This role requires organisation and the ability to track various cases, so have specific examples ready to showcase your organisational skills.
✨Tip Number 4
Research the company culture at MAN Financial Services. Understanding their core values like 'Customer First' and 'Team Spirit' will help you align your answers with what they are looking for in a candidate.
We think you need these skills to ace Customer Contracts Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Customer Contracts Coordinator position. Tailor your application to highlight how your skills and experiences align with these aspects.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer service, administration, or finance. Use specific examples that demonstrate your ability to manage multiple tasks, communicate effectively, and provide exceptional service.
Showcase Your Skills: Make sure to showcase your organisational skills, attention to detail, and problem-solving abilities in your application. Mention any relevant software experience, such as Salesforce, to demonstrate your technical proficiency.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your enthusiasm for the role and the company. Address how you embody their core values like 'Customer First' and 'Team Spirit', and express your eagerness to contribute to their supportive culture.
How to prepare for a job interview at Man
✨Show Your Customer Focus
Demonstrate your enthusiasm for delivering exceptional service. Prepare examples of how you've successfully communicated with customers in the past, whether through phone calls, emails, or written correspondence.
✨Highlight Your Organisational Skills
Since the role requires managing multiple cases simultaneously, be ready to discuss your organisational strategies. Share specific instances where you effectively tracked and progressed various tasks without losing focus.
✨Emphasise Teamwork
This position is all about collaboration. Be prepared to talk about your experiences working in a team environment, how you supported your colleagues, and how you contributed to achieving common goals.
✨Demonstrate Solutions Orientation
The company values a solutions-oriented mindset. Think of challenges you've faced in previous roles and how you overcame them. This will show your ability to identify solutions and tackle hurdles proactively.
