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- Tasks: Assist customers with inquiries and provide accurate information.
- Company: Join Transdev, a global leader in mobility solutions with 32,000 employees across the U.S.
- Benefits: Earn $20-$22/hour plus sick leave, 401(k), and health benefits.
- Why this job: Be part of a friendly team that values safety and customer service.
- Qualifications: High School Diploma or equivalent; excellent customer service skills required.
- Other info: Flexible shifts available; must pass drug testing.
Transdev in Hillburn, NY is hiring a Customer Service Representative to act as a liaison for our customers, providers, and client. We are seeking friendly, customer service-oriented people who are dedicated to safety.
Transdev Is Proud To Offer
- Competitive compensation package of minimum $20.00/hour – Maximum $22.00/hour
- Benefits Include:
- Sick days: Employees immediately accrue sick leave at a rate of at least one hour per every 30 hours worked. (NY Sick Leave Law)
- Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability. Benefits may vary depending on location policy.
Key Responsibilities
- Respond to customer inquiries and concerns with timely responses and accurate information or redirecting to a supervisor.
- Comprehensive understanding of policies and procedures.
- Meet or exceed established performance requirements.
- Document trip authorizations and details including transportation type, pickup times, appointment times and addresses.
- Other duties as required.
Qualifications
- High School Diploma, GED or equivalent.
- Computer literate.
- Excellent customer service skills.
- Ability to operate standard telephone system.
- Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.
Physical Requirements
- Must be able to work shifts or flexible work schedules as needed.
- The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
- Work environment will be a combination of both indoors and outdoors.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.
Part-Time Customer Service employer: Transdev North America
Contact Detail:
Transdev North America Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part-Time Customer Service
✨Tip Number 1
Familiarise yourself with Transdev's services and values. Understanding their commitment to safety and customer service will help you align your responses during any interviews, showcasing that you're a good fit for their team.
✨Tip Number 2
Practice common customer service scenarios. Being able to demonstrate how you would handle various customer inquiries or complaints can set you apart from other candidates and show your problem-solving skills.
✨Tip Number 3
Network with current or former employees of Transdev. They can provide insights into the company culture and what they look for in a candidate, which can be invaluable when preparing for your interview.
✨Tip Number 4
Be ready to discuss your availability and flexibility. Since this is a part-time role, demonstrating that you can work various shifts or adapt to changing schedules will make you a more attractive candidate.
We think you need these skills to ace Part-Time Customer Service
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Customer Service Representative position at Transdev. Understand the key responsibilities and qualifications required, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous customer service experience you have. Mention specific examples where you successfully handled customer inquiries or resolved issues, as this will demonstrate your suitability for the role.
Showcase Your Skills: Make sure to highlight your computer literacy and communication skills in your application. Since the role requires operating a standard telephone system and responding to customer inquiries, showcasing these skills will strengthen your application.
Craft a Strong Cover Letter: Write a compelling cover letter that reflects your enthusiasm for the role and the company. Mention why you want to work for Transdev and how your values align with their mission of providing safe and reliable mobility solutions.
How to prepare for a job interview at Transdev North America
✨Show Your Customer Service Skills
Since the role is all about customer service, be prepared to share specific examples of how you've successfully handled customer inquiries or resolved issues in the past. Highlight your friendly and approachable nature.
✨Understand the Company and Its Values
Do some research on Transdev and its mission in the mobility sector. Understanding their commitment to safety and customer satisfaction will help you align your answers with their values during the interview.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific customer situations. Practise responding to scenarios where you need to provide accurate information or redirect a customer to a supervisor.
✨Demonstrate Flexibility
The job requires working shifts or flexible schedules, so be ready to discuss your availability. Showing that you're adaptable and willing to meet the company's needs can set you apart from other candidates.
