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- Tasks: Support box office operations and ensure a seamless customer experience.
- Company: Join Rosehill, a vibrant arts organisation in West Cumbria, celebrating diverse performances and community events.
- Benefits: Enjoy a part-time role with flexible hours and the chance to work in a creative environment.
- Why this job: Be part of a passionate team dedicated to enhancing cultural experiences for everyone.
- Qualifications: Previous customer service experience, strong communication skills, and a passion for the arts are essential.
- Other info: This role offers opportunities for personal growth and involvement in exciting events.
A key role in ensuring the smooth day-to-day running of our box office, as well as customer and volunteer communications. You’ll support ticketing processes, handle customer enquiries, and help ensure visitors have a positive and seamless experience from booking through to attendance.
Location: Rosehill, Moresby, Whitehaven - occasionally other locations in West Cumbria
Reports to: CEO
Contract: Part time, 16 hours p/w, permanent
Salary: £12.51 p/h
About Us
Rosehill is a vibrant arts organisation dedicated to presenting a diverse programme of performances, exhibitions, and community events. Our venue is home to theatre, music, screenings, comedy, and a host of other multidisciplinary events, and we are proud to provide a welcoming space for both artists and audiences.
We are seeking a friendly, organised, and proactive Customer Service & Event Administrator to support the delivery of an excellent customer experience across our box office operations and events management.
Previous experience in a customer-facing role, ideally in an arts or events environment.
- Strong interpersonal and communication skills, both written and verbal.
- Proficiency with office software and confidence in learning new systems.
- Organised, detail-oriented, and able to multitask in a busy environment.
- Friendly, calm, and solutions-focused when handling customer queries.
- Passion for the arts and commitment to excellent service.
- Experience with a ticketing or CRM system.
- Experience in the service industry (bar, cafe, etc.)
- Knowledge of accessibility and inclusivity in customer service.
- Interest in arts administration or audience development.
Key Responsibilities
- Provide first-line customer service via phone, email, and in-person at the box office.
- Assist with daily ticket sales, bookings, and event registrations using the organisation's ticketing system.
- Process group bookings, refunds, exchanges, and ticket allocations.
- Help maintain accurate records of customer data, sales, and attendance.
- Respond promptly and professionally to customer queries and feedback.
- Monitor and manage the customer service inbox.
- Liaise with front-of-house and event teams to ensure smooth customer journeys.
- Assist with accessibility requests and ensure inclusive service provision.
- Prepare and distribute box office reports as required.
- Assist with data entry and maintenance of CRM and mailing lists.
- Support marketing and outreach campaigns with ticketing and administrative tasks.
For over 60 years, Rosehill has brought a rich mix of art and culture to West Cumbria. From classical performers, pop stars, comedians, local artists, dramatic theatre, cinema, children’s entertainment, and much more!
Our Mission is to promote well-being, enjoyment, and connection, allowing everyone access to high quality arts and cultural experiences.
Customer Service & Event Administrator employer: ArtsJobs
Contact Detail:
ArtsJobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service & Event Administrator
✨Tip Number 1
Familiarise yourself with Rosehill's events and programming. Understanding the types of performances and community events we host will help you connect with our mission and demonstrate your passion for the arts during any discussions.
✨Tip Number 2
Brush up on your customer service skills, especially in handling enquiries and complaints. Being able to showcase your ability to remain calm and solutions-focused under pressure will be crucial in this role.
✨Tip Number 3
If you have experience with ticketing or CRM systems, be ready to discuss it! Highlighting your proficiency with these tools can set you apart, as they are essential for managing box office operations effectively.
✨Tip Number 4
Network with individuals in the arts and events sector. Engaging with professionals in similar roles can provide insights into the industry and may even lead to recommendations that could strengthen your application.
We think you need these skills to ace Customer Service & Event Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and event administration. Emphasise any roles where you interacted with customers or managed events, particularly in arts or cultural settings.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the arts and your commitment to providing excellent customer service. Mention specific skills that align with the job description, such as your ability to handle customer queries and your experience with ticketing systems.
Showcase Communication Skills: Since strong interpersonal and communication skills are crucial for this role, provide examples in your application of how you've effectively communicated with customers or team members in previous positions.
Use the Right Subject Line: When submitting your application, ensure you use the specified subject line: 'Application – Customer Service & Event Administrator'. This shows attention to detail and helps your application get noticed.
How to prepare for a job interview at ArtsJobs
✨Show Your Passion for the Arts
Make sure to express your enthusiasm for the arts and community events during the interview. Share any personal experiences or connections you have with the arts, as this will demonstrate your genuine interest in the role and the organisation.
✨Highlight Customer Service Experience
Prepare specific examples from your previous customer-facing roles that showcase your ability to handle enquiries and resolve issues. Emphasise your friendly and solutions-focused approach, which is crucial for ensuring a positive experience for visitors.
✨Demonstrate Organisational Skills
Be ready to discuss how you manage multiple tasks in a busy environment. Provide examples of how you've successfully organised events or handled ticketing processes, as this will show your capability to thrive in the fast-paced setting of a box office.
✨Familiarise Yourself with Ticketing Systems
If possible, research the ticketing or CRM system used by the organisation. Showing that you have a basic understanding of these systems or are eager to learn will reflect your proactive attitude and readiness to contribute effectively from day one.
