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- Tasks: Be the friendly face of our hotel, ensuring guests have an amazing stay.
- Company: Join easyHotel, a growing brand revolutionising affordable, eco-friendly travel.
- Benefits: Enjoy competitive pay, bonuses, staff discounts, and fun social events.
- Why this job: Be part of a dynamic team with opportunities for growth and impact.
- Qualifications: Previous hotel experience is essential; bring your passion for customer service!
- Other info: Join us in our mission to make travel accessible and sustainable.
Here at easyHotel, we are now looking to recruit a fantastic Team Member/Main Receptionist at our Milton Keynes Hotel. Hotel Experience Required - Full Time. Working full-time, permanent, you will receive a competitive salary of £12.30 per hour.
As our Team Member, your goal is to help ensure our customers have a great experience when staying with us.
About EasyHotel: We are easyHotel, and we're inventing a new breed of affordable and low-carbon hotels. Our mission is to enable more people to travel by offering hotels that are simple to book, simple to use, and city-focused; hotels designed for both budget travelers and those looking to indulge in the city. We are a growing and ambitious brand aiming to become a 100-strong pan-European platform within the next 5 years. Currently, we have a presence in 11 countries with 42 hotels, including our recent opening in Marseille.
Role & Responsibilities:
- Support day-to-day operations with flexibility
- Be the first point of contact for guest experience
- Handle guest queries and complaints professionally
- Inspect rooms and communicate issues to maintenance or housekeeping
- Ensure positive guest experiences leading to 5-star reviews
- Manage processes through Apaleo (hotel booking system)
What’s in it for you?
- Competitive salary with bonus and commission structure
- The opportunity to join an international team with potential for career growth
- Entrepreneurial working environment with involvement in various business areas
- Eye Test Vouchers
- Bike to work scheme
- Life Assurance scheme
- Staff discount on hotel stays
- Social events including team days out, summer party, and Christmas event
- Pension scheme
- Commitment to sustainability
- Training and development opportunities
- Employee Assistance Programme with counselling sessions (T&Cs apply)
We look forward to hearing from you if you’d like to be part of this journey!
Main Receptionist - Experience Required employer: easyHotel
Contact Detail:
easyHotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Main Receptionist - Experience Required
✨Tip Number 1
Familiarise yourself with easyHotel's mission and values. Understanding their focus on affordability and sustainability will help you align your responses during the interview, showing that you're genuinely interested in being part of their team.
✨Tip Number 2
Prepare to discuss your previous hotel experience in detail. Think about specific situations where you handled guest complaints or improved customer satisfaction, as these examples will demonstrate your capability for the role.
✨Tip Number 3
Research common hotel management systems like Apaleo. Being knowledgeable about the tools they use will give you an edge and show that you're ready to hit the ground running.
✨Tip Number 4
Network with current or former employees of easyHotel if possible. They can provide insights into the company culture and expectations, which can be invaluable during your interview.
We think you need these skills to ace Main Receptionist - Experience Required
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Main Receptionist position. Tailor your application to highlight relevant hotel experience and customer service skills.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your previous hotel experience. Emphasise any roles where you handled guest queries, managed complaints, or contributed to positive guest experiences.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples from your past experience that demonstrate your ability to excel in a fast-paced hotel environment.
Proofread Your Application: Before submitting, double-check your application for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial in a receptionist role.
How to prepare for a job interview at easyHotel
✨Showcase Your Hotel Experience
Make sure to highlight your previous hotel experience during the interview. Discuss specific roles and responsibilities you've had, and how they relate to the position of Main Receptionist at easyHotel.
✨Demonstrate Customer Service Skills
As a Main Receptionist, you'll be the first point of contact for guests. Prepare examples of how you've handled guest queries and complaints in the past, showcasing your ability to ensure a positive experience.
✨Familiarise Yourself with Apaleo
Since the role involves managing processes through the Apaleo booking system, it’s beneficial to research this software beforehand. If possible, mention any similar systems you’ve used in previous roles.
✨Emphasise Flexibility and Teamwork
The job requires supporting day-to-day operations with flexibility. Be ready to discuss how you adapt to changing situations and work collaboratively within a team to achieve common goals.
