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For Companies At a Glance
- Tasks: Provide top-notch support via phone, email, and ticketing for tech issues.
- Company: Join a family-owned business with over 70 years of community care and inclusivity.
- Benefits: Enjoy a supportive work environment with opportunities for growth and learning.
- Why this job: Be part of a collaborative team that values curiosity and innovation.
- Qualifications: High school diploma required; IT coursework or experience preferred.
- Other info: Equal opportunity employer committed to diversity and inclusion.
The predicted salary is between 24000 - 36000 £ per year.
Joining King's Hawaiian makes you part of our `ohana (family). We are a family-owned business for over seventy years, respecting our roots while thinking about our future as we continue to grow and care for our customers and the communities we serve. Our `ohana members build an environment of inclusivity as they freely collaborate, pursue learning through curiosity, and explore innovation as critical thinkers. Beyond that, we are also passionate about supporting the long-term health and well-being of our employees and their families. If you’re excited to rise with our team, come and join our `ohana!
Essential Job Duties And Responsibilities
- Respond to and resolve incoming service requests and incidents via phone, email, or ticketing system, with excellent communication and customer service.
- Accurately document all actions taken, including troubleshooting steps and resolutions, in the service management system.
- Establish rapport and gather relevant issue details by communicating effectively with end-users and collaborating with the team as necessary.
- Provide basic hands-on support, such as password resets, printer setups, software installations, and simple troubleshooting.
- Assist with user onboarding and offboarding tasks, including account creation and access provisioning following documented procedures.
- Support commonly used productivity tools such as Microsoft 365, Zoom, and Teams.
- Escalate unresolved or more complex technical issues to Tier II or appropriate technical teams.
- Maintain awareness of service desk procedures, documentation, and best practices.
BASIC AND PREFERRED QUALIFICATIONS (EDUCATION And/or EXPERIENCE)
- High school diploma or GED required; Associate's degree or relevant coursework in IT is preferred.
- 1–2 years of customer service or technical support experience preferred.
- Basic familiarity with Windows OS, Microsoft Office 365, and standard desktop/laptop hardware.
Additional Qualifications (job Skills, Abilities, Knowledge)
- Proficient in communication and interpersonal skills with a focus on customer service.
- Proficient in following written instructions and procedures.
- Developing skills in learning and applying new technical knowledge.
- Developing knowledge of ticketing systems such as ServiceNow or similar is preferred.
- Developing knowledge of Active Directory and basic user account management is a plus.
- Ability to demonstrate King's values of excellence, dignity, honesty, curiosity, collaboration, and emotional intelligence.
- Ability to travel up to 20% of the time.
King's Hawaiian is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for our ohana.
Service Desk Administrator I employer: King's Hawaiian
Contact Detail:
King's Hawaiian Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Administrator I
✨Tip Number 1
Familiarise yourself with the tools and technologies mentioned in the job description, such as Microsoft 365, Zoom, and Teams. Being able to demonstrate your proficiency in these applications during an interview can set you apart from other candidates.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've effectively resolved issues in previous roles. Highlighting your ability to communicate clearly and establish rapport with users will resonate well with the hiring team.
✨Tip Number 3
Research King's Hawaiian and their values, particularly their focus on inclusivity and community. Be ready to discuss how your personal values align with theirs, as cultural fit is often just as important as technical skills.
✨Tip Number 4
If you have experience with ticketing systems like ServiceNow or similar, be prepared to talk about it. If not, consider familiarising yourself with the basics of such systems, as this knowledge could give you an edge in the interview process.
We think you need these skills to ace Service Desk Administrator I
Some tips for your application 🫡
Understand the Company Culture: Before applying, take some time to understand King's Hawaiian's values and culture. Highlight your alignment with their focus on inclusivity, collaboration, and customer service in your application.
Tailor Your CV: Make sure your CV reflects relevant experience in customer service or technical support. Emphasise any familiarity with tools like Microsoft 365, ticketing systems, and your ability to follow written instructions.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and passion for technology. Mention specific examples of how you've resolved issues in previous roles and how you embody the values of excellence and curiosity.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise to make a strong impression.
How to prepare for a job interview at King's Hawaiian
✨Show Your Customer Service Skills
As a Service Desk Administrator, you'll be the first point of contact for users. Make sure to highlight your previous customer service experience and how you effectively resolved issues. Use specific examples to demonstrate your communication skills and ability to establish rapport.
✨Familiarise Yourself with Common Tools
Since the role involves supporting tools like Microsoft 365, Zoom, and Teams, brush up on these applications before the interview. Be prepared to discuss your experience with them and any troubleshooting steps you've taken in the past.
✨Understand the Company Culture
King's Hawaiian values inclusivity and collaboration. Research their company culture and think about how your personal values align with theirs. Be ready to share how you can contribute to their 'ohana environment.
✨Prepare for Technical Questions
Expect questions related to basic IT support, such as password resets or printer setups. Review common troubleshooting techniques and be ready to explain your thought process when resolving technical issues.
