At a Glance
- Tasks: Serve customers with passion, handle complaints, and support store operations.
- Company: Join Tesco, a leading retailer committed to serving communities and the planet.
- Benefits: Enjoy flexible hours, 10% off shopping, and access to wellbeing services.
- Why this job: Be part of a diverse team, learn new skills, and make a positive impact daily.
- Qualifications: Must be over 18; a passion for customer service is essential.
- Other info: Flexible working options available; great for students seeking part-time roles.
Our Tesco Colleague rate of pay starts from £12.45 an hour; this increases to £13.66 for stores within the M25. Additional payments may also apply depending on location.
It is our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you'd like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.
Customers are at the heart of everything we do. It takes lots of different people to run a store and this is a job for doers, with plenty of variety. It is a committed role, full of everyday challenges, but that’s one of the things that makes it so exciting. Being a colleague in one of our stores means that you will help to serve our shoppers better every day. You will meet great people, learn new things and be part of a specialist, diverse team where everyone is welcome. Whether you are looking for stability or flexibility to suit your lifestyle, or the opportunity to progress your career, this can be the role for you.
PLEASE NOTE YOU MUST BE OVER 18 TO APPLY FOR THIS ROLE.
You will be responsible for:
- Knowing your customers and serving them with passion and pride; giving great natural service.
- Being passionate and knowledgeable about the products and services within the store.
- Putting into practice the training you have received, so we all work safely, effectively and serve our customers brilliantly.
- Dealing with customer complaints and feedback in a professional manner, always sending customers home happy.
- Accurately recording any customer details and treating this information confidentially.
- Carrying out safe & legal checks on the desk that you are trained for, reporting any next steps to the Shift Leader/Team Manager.
- Recording and disposing of waste in a responsible manner, including following food waste and recycling routines.
- Accurately recording and processing returned items from customers.
- Signing in visitors, ensuring they are aware of the health, safety and fire procedures for the store.
- Controlling keys that may be stored at the desk correctly.
- Liaising with Shift Leaders, Managers and Security, communicating clearly.
- Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
- Working across the store in our service, picking and replenishment areas where required.
- Handling products with care to maintain quality and ensure they reach customers in the best condition.
- Being yourself, living our values, making everyone feel welcome and always following our policies.
You will need:
- A passion for delivering great service, greeting customers with a smile, and serving them with pride.
- The ability to build rapport with customers, meaning they leave the store having experienced a great shopping trip.
- To take the initiative and make decisions that are right for our customers.
- Work well within a team and communicate openly with others.
- Build relationships with colleagues to create a team spirit, having fun and celebrating success.
- Be at work on time, well presented and ready to be a brand ambassador.
What’s in it for you?
- Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays).
- Request flexible working from day one.
- Get 10% off and 15% at pay day weekends: save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home.
- Access to free wellbeing services with a range of resources to support your mind, body, and life.
- Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%.
- Benefits to suit you, choose what you use: from discounts and shares to cycle to work schemes.
- Uniform provided and policies to support you for all of life's moments, big and small.
- Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds.
About Us: Our vision at Tesco is to become every customer’s favourite way to shop, whether they are at home or out on the move. Our core purpose is "Serving our customers, communities and planet a little better every day."
Diversity, equity and inclusion (DE&I) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we are a place where Everyone's Welcome.
We know life looks a little different for each of us. That is why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.
We are proud to have been accredited Disability Confident Leader and we are committed to providing a fully inclusive and accessible recruitment process.
Please note: Tesco will only recruit individuals who have passed the school leaver's age. We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, counters, bakery and driving roles.
Tesco Colleague - Customer Service Desk - Keynsham Superstore employer: Tesco
Contact Detail:
Tesco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tesco Colleague - Customer Service Desk - Keynsham Superstore
✨Tip Number 1
Familiarise yourself with Tesco's values and customer service philosophy. Understanding what they stand for will help you align your responses during any interviews or discussions, showing that you're a good fit for their team.
✨Tip Number 2
Be prepared to discuss your availability openly. Since Tesco values flexibility, being clear about when you can work and how it aligns with their needs can set you apart from other candidates.
✨Tip Number 3
Showcase your interpersonal skills during any interactions. As a Customer Service Desk colleague, building rapport with customers is key, so demonstrate your ability to connect with people naturally.
✨Tip Number 4
Research common customer service scenarios and think about how you would handle them. Being able to articulate your approach to resolving customer complaints or providing excellent service will impress the hiring team.
We think you need these skills to ace Tesco Colleague - Customer Service Desk - Keynsham Superstore
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and requirements. Highlight your relevant experience in customer service and your ability to work in a team.
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the role at Tesco. Emphasise your customer service skills, ability to handle complaints, and any previous retail experience.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of Tesco's values. Mention how you can contribute to creating a welcoming atmosphere for customers.
Highlight Flexibility: Since Tesco values flexibility, mention your availability and willingness to adapt to different shifts. This shows that you are ready to meet their scheduling needs.
How to prepare for a job interview at Tesco
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers. Share examples of how you've gone above and beyond to ensure a great shopping experience, as this role is all about serving shoppers with pride.
✨Demonstrate Team Spirit
Talk about your experiences working in teams. Highlight how you contribute to a positive atmosphere and support your colleagues, as Tesco values collaboration and a friendly work environment.
✨Be Prepared for Situational Questions
Expect questions about how you would handle specific customer scenarios, such as complaints or feedback. Prepare by thinking of past experiences where you successfully resolved issues or made customers happy.
✨Know the Company Values
Familiarise yourself with Tesco's core values and mission. Be ready to discuss how your personal values align with theirs, especially regarding diversity, inclusion, and community service, as these are important to the company.