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- Tasks: Consult with clients on cloud telephony systems and implement solutions for improved caller experiences.
- Company: PHMG is a leading audio branding agency, serving 36,000 clients globally since 1998.
- Benefits: Enjoy a competitive salary, full-time hours, and the chance to work in a dynamic environment.
- Why this job: Join a creative team making a real impact on client communications and experiences.
- Qualifications: Experience in cloud telephony implementation and strong communication skills are essential.
- Other info: Office-based role in Manchester with opportunities for growth and development.
The predicted salary is between 24000 - 36000 £ per year.
Location: Manchester
Hours: Monday – Friday 1.00pm – 10pm GMT
Salary: £32k base, £36k OTE
Role Summary & Purpose
Responsible for consulting with clients regarding their cloud telephony system, providing solutions that bring efficiencies and improvement to the caller's journey. You will be presenting solutions to clients in depth with consideration of end-to-end delivery from initial concept going live. You will be the client's point of contact during the project handling their questions and providing proactive solutions.
Creating call flow maps, system insights, suggestions to provide additional audio and system features to improve the callers experience are all part of the experience we provide to our clients. Experience in a multitude of platforms is preferred for this role. You will be implementing projects yourself to bring your proposed solutions to life. You will be managing the post-sale technical delivery of the project for the client with assistance from the account manager to create relevant material for you. Our projects are implemented and tested through a multistage process to ensure seamless activation for our clients, which you will implement, test and document for future reference.
Responsibilities
- Consulting with clients regarding alternative solutions to their telephony set up
- Creating detailed client-friendly call flow maps
- Accurate and controlled implementation and testing of projects going live
- Providing technical assistance to account management support teams
- Training and support capacity with complex casework
Required Experience
- Experience working in Implementation roles using cloud telephony or other similar technologies
- Confident and experienced technician working in a multitude of portal-based telephony systems
- Key Accounts experience preferable
- Familiarity communicating, supporting and consulting clients and account managements via phone or email
- Office based working experience
- Working to KPI’s/set metrics
- Using a CRM and Microsoft office suite confidently
- Number porting experience preferred
Required Competencies
- Technical skills, knowledge and experience based within Technical Implementation
- Excellent communication and administrative skills
- Excellent client communication and presentation skills
- Strong sense of urgency and comfortable closing high volumes of case work
- Project management skills
- Ability to work to deadlines and time frames
- Dedicated team player with drive and initiative
- Strong organizational and detail orientated skills
- Can work in a fast-paced, dynamic environment
About PHMG
Established in 1998, PHMG has grown from a renowned Manchester-based business to the world’s leading audio branding agency – working with 36,000 clients in 54 countries across the globe. This expansive client list includes household names of the calibre of Samsung, Audi and Adidas, as well as SMEs in every sector of the global market. We give each of them a stellar production that combines creative copy, world-class voice artistry and an exclusive Brand-Sound-Track – strengthening their business identity in the most memorable, emotive way.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Information Technology
Industries: Advertising Services
Cloud Telephony Technician employer: PHMG
Contact Detail:
PHMG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cloud Telephony Technician
✨Tip Number 1
Familiarise yourself with various cloud telephony platforms. Since the role requires experience in multiple systems, having a solid understanding of popular platforms will give you an edge during discussions with potential employers.
✨Tip Number 2
Brush up on your project management skills. Being able to demonstrate your ability to manage projects effectively will be crucial, as you'll be responsible for implementing and testing solutions for clients.
✨Tip Number 3
Practice your client communication skills. Since you'll be consulting with clients and presenting solutions, being articulate and confident in your communication will help you stand out during interviews.
✨Tip Number 4
Prepare to discuss your experience with KPIs and metrics. Understanding how to work towards set targets is essential for this role, so be ready to share examples of how you've successfully met or exceeded goals in previous positions.
We think you need these skills to ace Cloud Telephony Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in cloud telephony and technical implementation. Use specific examples that demonstrate your skills in consulting with clients and managing projects.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention your familiarity with various telephony systems and how you can contribute to improving client experiences.
Showcase Technical Skills: In your application, emphasise your technical skills and experience with CRM systems and Microsoft Office. Provide examples of how you've successfully implemented projects in the past.
Highlight Communication Abilities: Since the role requires excellent communication skills, include examples of how you've effectively communicated with clients and team members. This could be through presentations, training sessions, or written documentation.
How to prepare for a job interview at PHMG
✨Understand Cloud Telephony Basics
Make sure you have a solid grasp of cloud telephony concepts and technologies. Familiarise yourself with common platforms and their functionalities, as this will help you answer technical questions confidently.
✨Prepare Client-Centric Solutions
Think about how you can improve the caller's journey. Be ready to discuss specific examples of how you've consulted with clients in the past and the solutions you proposed to enhance their telephony systems.
✨Showcase Your Project Management Skills
Be prepared to talk about your experience managing projects from inception to delivery. Highlight any tools or methodologies you use to keep projects on track and ensure seamless implementation.
✨Practice Your Communication Skills
Since this role involves a lot of client interaction, practice articulating your thoughts clearly and concisely. Prepare to demonstrate your ability to explain complex technical concepts in an easily understandable way.
