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- Tasks: Be the friendly face of customer service, helping customers with their queries.
- Company: Join Walsall Council, a community-focused organisation dedicated to serving the public.
- Benefits: Enjoy flexible hours, competitive pay, and a hybrid work model after training.
- Why this job: Make a real impact by empowering customers and enhancing their experience.
- Qualifications: No specific qualifications required, just a passion for helping others.
- Other info: Temporary role for 3 months, perfect for students looking for seasonal work.
Working Hours: 37 hours per week. Monday - Thursday 8.45am - 5.15pm with 1-hour unpaid break. Friday 8.45am - 4.45pm with 1-hour unpaid break. Outside of Term time. Part time opportunities available - ADHOC basis and flexible to business needs.
Location: Onsite during training. Hybrid basis once training is completed; 3 days onsite based within the Civic Centre, Walsall Town Centre.
Rate of Pay: £13.69 per hour PAYE.
Duration: Temporary, 3 months on-going basis.
Positions: 4
Opus People Solutions are recruiting on behalf of our Client, Walsall Council, for Customer Advisors who are available to provide full time cover during the outside of term time periods.
As Customer Service Advisor you will act as a first point of contact for customers, enabling effective resolution of customer requests and aim in delivering a service which enables customers to increasingly self-serve.
Duties will include:
- Answering customer contacts through a variety of channels
- Providing the best customer experience
- Maintaining accurate and up to date records
- Providing clerical support when required
- Taking payments in accordance with the council's rules and regulations
We are looking for individuals who are passionate about being helpful, understanding and empowering customers by delivering a responsive and transparent service.
Customer Advisor - Seasonal Cover employer: Opus People Solutions Ltd
Contact Detail:
Opus People Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor - Seasonal Cover
✨Tip Number 1
Familiarise yourself with Walsall Council's services and values. Understanding their mission will help you align your responses during interviews and demonstrate your commitment to providing excellent customer service.
✨Tip Number 2
Practice common customer service scenarios that may arise in the role. Being able to articulate how you would handle various situations can showcase your problem-solving skills and readiness for the position.
✨Tip Number 3
Network with current or former employees of Walsall Council if possible. They can provide insights into the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 4
Be prepared to discuss your availability and flexibility, especially since this is a seasonal role. Highlighting your willingness to adapt to the business needs can make you a more attractive candidate.
We think you need these skills to ace Customer Advisor - Seasonal Cover
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Customer Advisor position. Tailor your application to highlight relevant experience and skills that align with the role.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your customer service experience. Use bullet points to make it easy to read, and include specific examples of how you've successfully resolved customer issues in the past.
Write a Compelling Cover Letter: In your cover letter, express your passion for helping customers and your understanding of the importance of delivering excellent service. Mention any relevant experience and explain why you are a good fit for Walsall Council.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Opus People Solutions Ltd
✨Show Your Customer Service Skills
As a Customer Advisor, your ability to provide excellent customer service is crucial. Prepare examples from your past experiences where you successfully resolved customer issues or improved their experience. This will demonstrate your passion for helping others.
✨Familiarise Yourself with the Council's Services
Before the interview, take some time to research Walsall Council and its services. Understanding what they offer will help you answer questions more effectively and show that you're genuinely interested in the role.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This will not only help you provide better answers but also show that you value communication, which is key in a customer service role.
✨Prepare for Scenario-Based Questions
Expect to be asked how you would handle specific customer scenarios. Think about potential challenges you might face as a Customer Advisor and prepare thoughtful responses that highlight your problem-solving skills and empathy.
