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For Companies At a Glance
- Tasks: Provide first-line support for staff using various applications and systems.
- Company: Join TEKsystems, Scotland's fastest-growing authority, and be part of a dynamic team.
- Benefits: Enjoy opportunities for training, development, and potential remote work options.
- Why this job: Make a real impact by supporting essential business processes and enhancing user experience.
- Qualifications: No specific qualifications required; just a passion for technology and helping others.
- Other info: Located in Edinburgh, this role offers a chance to grow within a supportive environment.
The predicted salary is between 28800 - 43200 £ per year.
TEKsystems is delighted to be partnering with Scotland's fastest-growing authority - with the provision of an Application Support Analyst as part of their business applications team.
JOB PURPOSE
Be the first line helpdesk support for staff utilising systems/applications/software, provide information, advice and guidance to staff at all levels. Support the implementation, operation, maintenance and ongoing development of systems/applications/software and related business processes, including any required testing. Participate in working groups and project teams as required. Deliver training to system users as required. Contribute to the training design and produce any associated documentation. Ensure any system periodic processing, production of reports and other routines are carried out accurately and according to timetables. Ensure that the integrity and accuracy of system/other information is maintained at all times, in accordance with industry best practice and compliant with all relevant information.
KEY OBJECTIVES
- Helpdesk/Routine Processing
- Manage the helpdesk function for various systems, software and applications across the authority, providing guidance and support for end users, including the day-to-day operation of the systems, maintain systems security, administer application permissions and the issue of passwords.
- Assume ownership and responsibility of helpdesk calls until resolution.
- Liaise with Digital Services staff and software suppliers where required.
- Refer and/or notify any complex issues or systems failure to the Lead Applications Officer.
- Ensure all system periodic processing such as period/year ends are completed accurately and to agreed timescales, including the production of any required performance information, statistical returns or other reports.
- Ensure any required system/financial reconciliations are completed accurately and as per agreed timetables.
- System Development inc Upgrades
- Carry out testing of systems/applications prior to any upgrade or as part of developments/improvements.
- Deliver training to users as required.
- Advise Line Managers on the development of efficient systems of work, including the possible usage of existing solutions or provide advice on creative or innovative solutions to help reduce customisation costs for all systems/applications.
- Maintenance of bespoke databases via MS Access, including tables, queries, forms, reports and use of Visual Basic and GUI interfaces.
- As the nominated service representative, participate in nominated User Groups (external and internal) in order to benefit from shared knowledge and experience.
- Implementations inc Projects
- Contribute to the planning and implementation of systems/applications across the authority by participating in project teams tasked with implementation of business critical systems.
- Undertake any tasks as directed by the Project Manager according to timescales.
- Maintaining any project documentation as directed by the Project Manager.
- Data Integrity & Information Security inc Legislation
- Ensure that the integrity of system data/information is maintained at all times in accordance with best practice and any relevant legislation.
- Review system data/information on an ongoing basis to ensure conformity with statutory regulations and legislation.
- Advise Senior Managers and service staff on information security best practice.
- Support Procedure Development
- Participate in any process/service review working groups and advise on possible system/application functionality that would improve existing practices.
- Develop and any procedures/user guidance for various systems, software and applications across the authority.
- Management Information inc 3rd party reporting tools
- Design, develop and maintain regular and ad-hoc reports, using BI Query, Business Objects/Crystal Reports, SQL and other 3rd party reporting tools/methods, to provide information for use by Senior Managers and service staff across the authority and for external organisations. This will include periodical performance reporting including SPIs & LPIs and FOIs.
If you believe you’d be a good match to the above - then please don’t hesitate to get in touch!
Location: Edinburgh, UK
Applications Support Analyst employer: TEKsystems
Contact Detail:
TEKsystems Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Applications Support Analyst
✨Tip Number 1
Familiarise yourself with common helpdesk software and ticketing systems, as these are crucial for the Applications Support Analyst role. Being able to demonstrate your experience or knowledge in managing helpdesk functions will set you apart from other candidates.
✨Tip Number 2
Brush up on your technical skills, especially in MS Access and SQL, since you'll be maintaining databases and generating reports. Having practical examples of how you've used these tools in previous roles can really impress during interviews.
✨Tip Number 3
Showcase your ability to deliver training and support to users. Think of specific instances where you've successfully trained others or resolved complex issues, as this will highlight your communication skills and customer service orientation.
✨Tip Number 4
Engage with online communities or forums related to application support and IT helpdesk roles. Networking with professionals in the field can provide valuable insights and potentially lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace Applications Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in application support, helpdesk management, and system maintenance. Use keywords from the job description to demonstrate your fit for the role.
Craft a Strong Cover Letter: In your cover letter, explain why you are interested in the Applications Support Analyst position. Mention specific skills that align with the job requirements, such as your experience with helpdesk functions and system testing.
Showcase Technical Skills: Emphasise your technical skills related to software applications, database management (like MS Access), and reporting tools (such as SQL or Crystal Reports). Provide examples of how you've used these skills in previous roles.
Highlight Communication Abilities: Since the role involves training users and providing support, highlight your communication skills. Share examples of how you've effectively communicated complex information to non-technical staff in the past.
How to prepare for a job interview at TEKsystems
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities of an Applications Support Analyst. Be prepared to discuss how your skills and experiences align with the specific tasks mentioned, such as helpdesk support and system maintenance.
✨Showcase Your Technical Skills
Be ready to demonstrate your technical knowledge, especially in areas like MS Access, SQL, and reporting tools. You might be asked to solve a problem or explain how you would approach a specific technical challenge, so brush up on relevant software and tools.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to describe how you would handle certain situations, such as managing a helpdesk call or ensuring data integrity. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Emphasise Communication Skills
As you'll be providing support to staff at all levels, strong communication skills are essential. Be prepared to discuss how you've successfully communicated complex information in the past, and consider sharing examples of training sessions you've conducted.
