Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the CRM product roadmap and enhance customer journeys across various channels.
- Company: Join a leading client in the West Midlands, focused on innovative CRM solutions.
- Benefits: Enjoy a competitive salary of £60,000 - £75,000 plus bonuses and flexible working options.
- Why this job: Be at the forefront of customer engagement, driving impactful strategies in a dynamic environment.
- Qualifications: Experience in product management with a focus on CRM and strong analytical skills required.
- Other info: Work 2 days a week in the office, collaborating with diverse teams to shape customer experiences.
The predicted salary is between 48000 - 72000 £ per year.
One of our leading clients is looking to recruit a Product Manager with expertise in CRM. This is a permanent role based in the West Midlands, specifically Birmingham or Solihull, with 2 days per week in the office. The salary is £60,000 - £75,000 + bonus.
You will collaborate closely with marketing, sales, customer success, engineering, and data teams to build and optimise customer journeys across multiple channels and platforms.
Responsibilities:
- Define and execute the CRM product roadmap aligned with business goals and customer needs.
- Own end-to-end delivery of CRM features and enhancements from ideation to release.
- Drive personalisation, automation, and segmentation strategies using CRM tools and platforms.
- Work with data and analytics to define KPIs, measure campaign and product impact, and continuously optimise the CRM strategy.
- Identify opportunities to integrate CRM with other systems (e.g., CDPs, marketing automation tools, customer service platforms).
- Gather requirements from stakeholders, write user stories, and prioritise work in the product backlog.
- Stay up to date on CRM best practices, tools, and technologies to ensure our stack and strategies are cutting-edge.
- Champion the voice of the customer in all product decisions.
Experience:
- Product Management experience with a focus on CRM or customer engagement platforms.
- Proven experience with CRM tools/systems.
- Strong understanding of customer lifecycle strategies, retention, and lifecycle marketing.
- Experience working with engineering, design, and marketing to build and optimise customer communication journeys.
- Data-driven mindset with experience using analytics tools to inform product decisions.
Desirable:
- Experience working in fast-paced SaaS, eCommerce, or digital product environments.
- Knowledge of customer data platforms (CDPs), data integration, and API workflows.
- Familiarity with A/B testing and experimentation frameworks.
- Agile/Scrum experience.
Product Manager CRM West Midlands employer: MYO Talent
Contact Detail:
MYO Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Manager CRM West Midlands
✨Tip Number 1
Network with professionals in the CRM and product management fields. Attend local meetups or industry events in the West Midlands to connect with potential colleagues and learn about the latest trends in CRM.
✨Tip Number 2
Familiarise yourself with the specific CRM tools and platforms mentioned in the job description. Having hands-on experience or certifications in these tools can give you an edge during interviews.
✨Tip Number 3
Prepare to discuss your previous experiences with data-driven decision-making. Be ready to share examples of how you've used analytics to optimise customer journeys and improve product outcomes.
✨Tip Number 4
Stay updated on the latest CRM best practices and technologies. Being knowledgeable about current trends will demonstrate your commitment to the role and your ability to drive innovation within the company.
We think you need these skills to ace Product Manager CRM West Midlands
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in product management, particularly with CRM tools and customer engagement platforms. Use specific examples that demonstrate your ability to drive personalisation and automation strategies.
Craft a Compelling Cover Letter: In your cover letter, express your passion for CRM and how your background aligns with the responsibilities outlined in the job description. Mention your experience with data-driven decision-making and collaboration with cross-functional teams.
Showcase Your Achievements: When detailing your previous roles, focus on quantifiable achievements related to CRM. For instance, mention how you improved customer retention rates or optimised customer journeys through specific projects.
Highlight Relevant Skills: Emphasise skills that are crucial for the role, such as familiarity with analytics tools, understanding of customer lifecycle strategies, and experience with Agile/Scrum methodologies. Make sure these skills are evident in both your CV and cover letter.
How to prepare for a job interview at MYO Talent
✨Know Your CRM Tools
Make sure you have a solid understanding of the CRM tools and systems mentioned in the job description. Be prepared to discuss your experience with these tools and how you've used them to drive customer engagement and retention.
✨Showcase Your Data-Driven Mindset
Since the role requires a data-driven approach, come ready to share examples of how you've used analytics to inform product decisions. Highlight specific KPIs you've tracked and how they influenced your strategies.
✨Understand Customer Journeys
Be prepared to talk about your experience in building and optimising customer journeys. Discuss any personalisation, automation, or segmentation strategies you've implemented and their impact on customer satisfaction.
✨Familiarise Yourself with Agile Methodologies
If you have experience with Agile or Scrum, be sure to mention it. Discuss how you've worked in cross-functional teams to deliver products and how this methodology has helped you adapt to changing requirements.
