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- Tasks: Manage Reception operations and ensure top-notch guest service.
- Company: St Giles Hotel offers great value in the heart of London's West End.
- Benefits: Enjoy career development opportunities and a dynamic work environment.
- Why this job: Join a passionate team dedicated to creating memorable guest experiences.
- Qualifications: Experience in Front Office roles and strong communication skills are essential.
- Other info: Be part of a supportive team focused on excellence and safety.
The predicted salary is between 28800 - 43200 £ per year.
We are looking for a Guest Services Manager (Duty Manager) to join the Front Office Department at the St Giles Hotel in London. St Giles London offers the city’s best value for honest comfort and incredible convenience, located in the heart of the historic West End, London’s main commercial and entertainment centre.
Our mission is to bring the St Giles experience to life by creating value, making a difference, and contributing to memories that last far beyond checkout. As Guest Services Manager (Duty Manager), you will assist, under the direction of the Front Office Manager, in the management of Reception operations, supervising the team and ensuring that guest service is maintained to the highest standards required by the company.
You will handle complaints and requests in a professional manner as well as assist the Front Office team in managing tasks from check-in to attending to guests' needs. You must have the ability to make decisions confidently, remain calm and focused when faced with emergency and security situations, and use good judgement to escalate situations whenever appropriate.
You must ensure that guests are provided with consistent service throughout their stay at the St Giles Hotel and always aim to exceed expectations. You will be a dynamic individual who shares our passion for delivering amazing and outstanding guest service, with proven experience in Front Office within a similar establishment being essential.
You will need to demonstrate the ability to communicate at all levels within the organisation with strong communication and people skills. An excellent and confident communicator, you will take a hands-on and proactive approach to your role with a key focus on developing and supporting your immediate colleagues. You must have a good understanding of emergency and Health & Safety procedures.
This is a fantastic opportunity to join the dedicated team at the St Giles Hotels that offers excellent opportunities for career development and progression.
Guest Services Manager employer: St Giles Hotel
Contact Detail:
St Giles Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Manager
✨Tip Number 1
Familiarise yourself with the St Giles Hotel's values and mission. Understanding their commitment to guest experience will help you align your responses during interviews and demonstrate that you're a good fit for their team.
✨Tip Number 2
Prepare examples from your previous experience that showcase your ability to handle guest complaints and requests effectively. Highlighting specific situations where you exceeded guest expectations can set you apart from other candidates.
✨Tip Number 3
Brush up on your knowledge of Health & Safety procedures relevant to the hospitality industry. Being able to discuss these confidently will show that you take guest safety seriously and are prepared for any situation.
✨Tip Number 4
Network with current or former employees of St Giles Hotel, if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Guest Services Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in guest services and front office management. Use specific examples that demonstrate your ability to handle complaints, manage a team, and provide outstanding customer service.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for guest services and your understanding of the role. Mention how your skills align with the company's mission to create memorable experiences for guests.
Showcase Communication Skills: In your application, emphasise your strong communication and people skills. Provide examples of how you've effectively communicated with both guests and team members in previous roles.
Highlight Problem-Solving Abilities: Include instances where you successfully resolved guest complaints or handled emergency situations. This will demonstrate your ability to remain calm under pressure and make confident decisions.
How to prepare for a job interview at St Giles Hotel
✨Showcase Your Customer Service Skills
As a Guest Services Manager, your ability to provide outstanding customer service is crucial. Prepare examples from your past experiences where you successfully handled guest complaints or exceeded expectations. This will demonstrate your commitment to maintaining high service standards.
✨Demonstrate Leadership Qualities
Since you'll be supervising a team, it's important to highlight your leadership skills. Share instances where you've motivated a team or resolved conflicts effectively. This will show that you're capable of managing the Front Office operations smoothly.
✨Prepare for Emergency Scenarios
Given the importance of handling emergencies and security situations, be ready to discuss how you would respond in such scenarios. Familiarise yourself with common emergency procedures and be prepared to explain how you would ensure guest safety while remaining calm under pressure.
✨Communicate Clearly and Confidently
Strong communication skills are essential for this role. Practice articulating your thoughts clearly and confidently during the interview. Be prepared to answer questions about how you would communicate with both guests and team members to ensure a seamless experience.
